Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Our Genesis was ready and waiting when we got there, and we left with no questions unanswered.
We were encouraged to keep in touch with any issues or questions, any time. We had some. They were attentively answered and we were invited to keep in touch so that our experience is the best it could be. We were actually expecting to be disappointed and had our guard up. The thing is ... all this courtesy and attention still seems genuine.
The only area that could have been a bit better is in the knowledge of the operating systems and their applications. As former Tesla drivers we find several of the systems are not as intuitive as they might be, have yet to be integrated, streamlined and simplified...that's Genesis' job and we hope that they will prioritize these updates seriously so they catch up and keep up with all the advances of their competition. Even great dealers can't make up for any lapses on their own.
We like our car. We are learning and finding how to make the systems fit us...including workarounds for some of the less intuitive functions.
Final word is about design and comfort. We are looking for reasons to drive, travel. We are so comfortable, the ride is so good, and our music system completes the experience which we can almost call otherworldly. What an achievement for Genesis at this young stage in their brand development.
We are connected...and we are looking for the upgrades that will pull all the remaining electronic pieces together. Genesis appears serious so we expect it to happen soon. They will truly set themselves apart in the luxury class....and dollar for dollar it won't even be close.