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SureCritic / Genesis Of Cumming
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Genesis Of Cumming

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(21 Reviews)
72
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Score Details

5 stars
77%
4 stars
8%
3 stars
8%
2 stars
1%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2
Total ReScores™
5.0
ReScore™ Average
72
Net Promoter Score ®

Business Details

Categories
Contact
(470) 281-9228
No Business Hours Provided

Business Hours

* No Time Zone Provided
750 Peachtree Parkway Cumming, GA 30041
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(21 Reviews)
Write a Review
Recent Reviews
MM
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Mason M.
Cumming, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2024
10
Category: Service
Happy beyond words!
Jamie was such a great help when it came to picking out the best car for me! She was very knowledgeable and trustworthy. I wish I could give her more than just 5 stars, honestly.I am loving my new car and am so happy with the price! I will for sure recommend her aswell as Genesis of Cumming to my friends and family!
Verified Customer
Alpharetta, GA
2022 G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2022
verified customerVerified Customer
10
Category: Sales
12,000 service
The tech was friendly and professional. Initial service no complaints
Verified Customer
Duluth, GA
2022 GV70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/07/2022
verified customerVerified Customer
0
Category: Sales
Luxury car with cheap service
It is impossible to speak to someone on the phone from any of the dept.
I tried to speak to someone to ask a question about the service appointment but after several calls, leaving voice mails with no response back I just gave up.
I ended up making a service appt online that was available in more then 2wks. Buying a luxury car and paying the high price includes Luxury service overall.
Not with the Genesis. It's only the name that says Luxury car.. so disappointed and I missed the luxury service I was getting from Mercedes … never had any issue for the past 12yrs. This is how the luxury car name brand kept their reputation over the years. Genesis seem to earn the reputation from the price and marketing but the service level is no better then Hyundai.
RS
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RONALD S.
Hoschton, GA
2019 G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2022
verified customerVerified Customer
10
Category: Sales
Great staff
I had a problem very difficult to diagnose, but the staff and techs stayed with it and got me running again
DD
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DIYARNNA D.
2022 GV70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2022
verified customerVerified Customer
10
Category: Sales
Friendly, Efficient and Customer Focused
My appointment started on time and completed earlier than promised. When I got in my car, it was cleaned nicely and waiting for me to experience the open road. Thanks for allowing me to relax and enjoy a comfortable waiting area.
LG
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LOUIS G.
Cumming, GA
2019 G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2022
verified customerVerified Customer
10
Category: Sales
Great team!
Very pleased with my last visit. The Service Team got my vehicle in right away, as well as did a great job of communicating with me!
BA
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BARBARA A.
Dawsonville, GA
2022 GV80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2022
verified customerVerified Customer
10
Category: Sales
Great first visit as a Genesis Owner
My appointment time was scheduled later in the day. They did a great job on the service and getting what I needed completed with an oil change and tire rotation. Even washed my vehicle which is a nice complimentary gesture. We will definitely continue to use them.
DM
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DAVID M.
Ball Ground, GA
2017 G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2022
verified customerVerified Customer
10
Category: Sales
Wonderful service staff
Jonathan Freeman and his entire team have worked so hard to find a resolution to my vehicle concerns. What an awesome group. “ Everything rises and falls on leadership” John Maxwell. Jonathan leads his team well.
EV
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ERIC V.
Cumming, GA
2018 G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2022
verified customerVerified Customer
10
Category: Sales
Front camera replaced
Greeted right away in a professional manner. I was kept up to date on how my car was progressing all the way through the process. Everything that was done was explained to me at checkout and even got an amazing car detailing.

Overall, an outstanding experience!
PAUL S. from Genesis Of Cumming responded on 06/25/2022 12:42 PM

Thank you Eric!!

CH
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Christopher H.
Cumming, GA
2019 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customerVerified Customer
Category: Service
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/11/2022
0
Category: Service
Inclusive warranty
Apparently there is some type of system glitch and it shows that in 2 years I had received 20 + services, but actually received only 4. No valet service available or online in app scheduling. I feel that I have been completely misled. I like the car and had considered buying it at the end of the lease. Now I can’t wait to get rid of it, and doubt I can be talked into buying another one.
Ricci G. from Genesis Of Cumming responded on 01/13/2022 07:14 AM

On behalf of the retailer, we at Genesis Motor America would like to personally thank you for your feedback. As the Market Manager that covers the area, i'll look to reach out to the service department and investigate your concerns. We will work toward and resolution and follow-up with you once we've got some direction. 

MB
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Maurice B.
Cumming, GA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customerVerified Customer
10
Category: Service
Fast, friendly service
Always a great experience at this facility. Everyone is very friendly, and very good at what they do. The service area is very well appointed and provides for a great overall experience when I am there.
PAUL S. from Genesis Of Cumming responded on 01/11/2022 08:16 AM

Thank you Maurice!!!!

SJ
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Suzan J.
Braselton, GA
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2021
verified customerVerified Customer
9
Category: Service
Staff works hard to correct concerns and is very nice.
My initial service had problems. Staff worked hard to correct them to my satisfaction. I was very appreciative of this. I will be returning and recommend to others. Thank you!
PAUL S. from Genesis Of Cumming responded on 12/06/2021 09:15 AM

Thank you Suzan!!!

Verified Customer
Cumming, GA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
verified customerVerified Customer
10
Category: Service
Routine oil change
Service was completed on time and fine right.
ANTHONY P. from Genesis Of Cumming responded on 11/22/2021 05:47 AM

we really appreciate your feedback Mark!  Please have an awesome day.

Thank you,
Christine S. Tice 
Customer Service Specialist
Hyundai of Cumming
470-533-5142
MC
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Michael C.
Cumming, GA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
verified customerVerified Customer
10
Category: Service
The best automobile I have owned
The Genesis Sport is the nicest automobile I have owned. Its features are at least comparable to a Mercedes or BMW, but the Genesis is better built and much cheaper to maintain. A Mercedes salesman is the one who suggested Genesis.
PAUL S. from Genesis Of Cumming responded on 10/14/2021 07:01 AM

Thank you Michael!!!

MC
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Michael C.
Cumming, GA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
verified customerVerified Customer
7
Category: Service
Short time to repair and comfortable wait
Since I did not have an appointment, I was surprised they were able to begin working on my car so soon.
PAUL S. from Genesis Of Cumming responded on 09/25/2021 06:14 AM

Thank you Michael!!!

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