Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

568 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review 9 days ago

Reviews


MJ
Margaret J.
Cumming, GA
Ford Expedition
Verified
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08/05/2018
The people working there are so kind and professional.
Prism Automotive provides excellent service and always tries their best to keep services affordable for their clients. They also are kind enough to drive to my school, Kelly Mill, and pick up my car and service it while I am working. Then they return it to my school and Senf me the bill. This service is so thoughtful as convenient. I don’t have to miss work to get things done like my oil changed or my battery changed out. Prism Automotive is a fabulous company who put their customers first!!

RC
Ray C.
Cumming, GA
Toyota Avalon
Verified
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07/28/2018
reliable they do it right the first time, you don't have to go back because they didn't do this or that.
I had a concern if everything would be the same after Gus sold. So far it appears that nothing has changed, still quality work and fair prices. I have told my friends to go here I have never been disappointed here.

ML
Mack L.
Cumming, GA
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2018 Category: Service
Mack said he would have liked it if he could have gotten his vehicle back earlier.
This review was collected via phone interview by Customer Research Inc.

TE
Terry E.
Georgia
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Terry said he had a great experience.
This review was collected via phone interview by Customer Research Inc.

JW
Jeremiah W.
Gainesville, GA
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018
Incredible Experience!
Prism automotive is one of the few automotive service businesses that still prides itself on true customer service. Jason and his team worked on my car like it was for his own family, with a no BS approach to making sure my issues were taken care of. If you need service for your vehicle, you owe it to yourself to drop it off at Prism automotive - they will do you right.

CT
Clay T.
Dahlonega, GA
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
Phenominal Service
They really care about your cars issues.They also do something called listen to the customer which alot of people don't do! Jason and Shannon Abernathy really take customer service to the next level! Thank you very much!!!!!

GM
G A Gus M.
Cumming, GA
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018
It’s great to be able to schedule an appointment!
Super great service! Professional, fast and courteous!

DL
David L.
Gainesville, GA
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Hot Weather Fixes
Sat in the air conditioned office while Jason got up to his elbows in hot motor compartment repairs. My car is funny because you have to do the same thing to it about every four years. It had to be near 90 in the shop and those two mechanics ( Jason and Davis) just keeped turning wrenches and getting things done. They were both soaked and dirty and bearing down under the oppressive heat and yet - they were smiling.
I hope I NEVER have to find a new mechanic again because PRISM is a cool place to hang out when the weather is sticky.

BB
Bob B.
Cumming, GA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Bob said the employees completed what he asked. They provided good service.
This review was collected via phone interview by Customer Research Inc.

VN
Vechant N.
Cumming, GA
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Vechant said that the staff at the facility is friendly and they got the job done quickly.
This review was collected via phone interview by Customer Research Inc.

GM
Gay M.
Cumming, GA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018
Honesty, excellent communication, dependable work
Prism is an excellent company. They went to bat for me with my warrant company to get my air conditioner parts replaced with the correct parts and won doing the best thing for me and getting the bill paid.

AT
Alan T.
Atlanta, GA
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Alan said he really appreciates this business. The staff has been very good to him.
This review was collected via phone interview by Customer Research Inc.

TC
Teresa C.
Cumming, GA
Honda Accord Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
Friendly and Hinest
I don’t write reviews often but when you find a mechanic that does a great job, is honest and dependable it’s hard to not give them a “shout out” the crew at Prisim goes above and beyond and it’s the fist and only place we take all our vihicles.

JF
John F.
Cumming, GA
Cadillac DTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018
A very professional business!
We heard about Prism from a neighbor and it’s said that word of mouth is key. So true. We started using Prism when the previous owner was there and he trained them well. Honesty, integrity, professionalism, and making customers feel welcome is so important. I tell everyone about Prism!

GL
Greg L.
Georgia
BMW 3 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2018 Category: Service
Greg said they did a good job.
This review was collected via phone interview by Customer Research Inc.

SC
Sandy C.
Cumming, GA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Sandy said the employees were great to work with. They provided good service.
This review was collected via phone interview by Customer Research Inc.

YN
Yanni N.
Cumming, GA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Yanni said she was very pleased with everyone who helped her with her vehicle, and she always has a high satisfaction rate with them. Jason gave outstanding service, overall. He was really nice, he understands everything about vehicles, and he is the best person to work with.
This review was collected via phone interview by Customer Research Inc.

DK
Doris K.
Georgia
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Doris said she was well pleased with the service at this business.
This review was collected via phone interview by Customer Research Inc.

KM
Kim M.
Dawsonville, GA
Ford Cutaway
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Kim said the business had good customer service and she had a good experience, overall.
This review was collected via phone interview by Customer Research Inc.

DE
Dennis E.
Cumming, GA
Volkswagen Passat
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018
Oil Change
Excellent service , excellent price

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