PRISM Automotive Service


Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

489 Reviews

ReScore Reviews™ (1)

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Original
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100% Would Recommend
Latest Review 4 days ago
John B. on 11/17/2017
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"Awesome service!!!!! "
Very efficient and clear communication. Very Friendly!!! And Fast!!! Called in a very timely manner on details and completion.
Vehicle: Ford Pickup
Service Date: 11/14/2017
Review Created: 11/17/2017 09:33 AM
Roger C. on 11/17/2017
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Roger said the staff answered all his questions. The service was good and it was done faster than he thought it would be.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 11/14/2017
Review Created: 11/17/2017
This review was collected via phone interview by Customer Research Inc.
Kevin F. on 11/15/2017
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"Great service!"
Thanks so much for your availability and great response and turn around time. I showed up without an appointment near closing time. Gus was more than willing to drop what he was doing and give his full attention to my car's problem. The problem was diagnosed and corrected in less than 24 hours!
Vehicle: Dodge Grand Caravan
Service Date: 11/14/2017
Review Created: 11/15/2017 04:48 AM
Teresa F. on 11/15/2017
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Teresa said she likes the way they do their business and how personable they are. She appreciates their company.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 11/10/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Nancy Q. on 11/14/2017
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Nancy said this business was great.
Vehicle: Toyota Avalon
Category: Service
Service Date: 11/07/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Eugene S. on 11/14/2017
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Eugene said he was satisfied with everything at the business. He was treated very nicely, and they took care of the problem. He would recommend them to anybody.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 11/09/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Skip R. on 11/13/2017
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"Stop on a dime!"
Just had a brake job on my Ford F-150, I can stop on a dime and give you change! Feel a lot safer now, knowing I'm gonna stop when a step on the brakes!
Vehicle: Ford F-150
Service Date: 11/10/2017
Review Created: 11/13/2017 02:34 PM
Jon S. on 11/10/2017
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"proffesional, treated like a friend[i know gus from kiwanis] & efficient"
always go to them whenever i need any service or repair
Vehicle: Chrysler Town & Country
Service Date: 11/10/2017
Review Created: 11/10/2017 08:39 PM
Daniel C. on 11/07/2017
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Daniel said the staff were very friendly, nice, and cordial. They knew what was wrong with his vehicle and what to do. They treated him like a person and didn't try to sell him anything he didn't need. He was very satisfied with the service.
Vehicle: Pontiac Sunfire
Category: Service
Service Date: 10/30/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Bruce J. on 11/07/2017
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Bruce said the business did a good job.
Vehicle: Ford Pickup
Category: Service
Service Date: 11/03/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Cynthia J. on 11/03/2017
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"Paid for a Service I did not Receive - Disappointed"
Today 11/3/17 I paid to have my oxygen sensor replaced (due to Service Engine Light being On) and when I left your repair shop on my way home. The Service Engine Light came back on. I'm very disappointed because I paid for this to be resolved and my Service Engine Light still comes on. Can I have the owner Gus review my issue. I'm tempted to request a refund of my money for this service. I don't want to take off work again this soon,

In addition, I came by to have them check my Alternator a few weeks ago and was told I didn't need an Alternator and a few weeks later (this morning to be exact 11/3/2017 my car broke down and I had it towed to Prism to be told I needed an Alternator. So at this point, I'm frustrated that my Service Engine Light came right back on during my drive home from your shop and I had to come back to get an Alternator when I was told by another auto shop that I needed an Alternator a weeks prior to today. What Gives!!!! My name is Cynthia Jones my phone number is 404-938-1484 and my email address is denpm1484@gmail.com
Vehicle: Mitsubishi Montero Sport
Service Date: 10/13/2017
Review Created: 11/03/2017 05:14 PM
Ray K. on 10/31/2017
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"Replace Front Brakes"
Fast and great service as usual.
Vehicle: Lexus RX 300 Luxury SUV
Service Date: 10/30/2017
Review Created: 10/31/2017 06:24 PM
Jimmy H. on 10/30/2017
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Jimmy said this business has always treated him right. They get right to it.
Vehicle: Ford Ranger
Category: Service
Service Date: 10/23/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
John M. on 10/27/2017
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"quick and easy"
Thank you for the last minute oil chance. I had some extra time, and you worked me in. I appreciate the great customer service and quality work.
Vehicle: Honda Accord Sdn
Service Date: 10/26/2017
Review Created: 10/27/2017 02:59 AM
Ralph C. on 10/27/2017
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Ralph said the staff did a great job.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 10/24/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Brent W. on 10/26/2017
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Brent said the staff did a professional job.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 09/29/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Bob C. on 10/26/2017
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Bob said he has been using this business for several years, and he has always been pretty satisfied with everything they have done. They have always come through. They have done what they said they would do. They tried to fix it, and they do what is right. He has no complaints. The prices are moderate.
Vehicle: Mercury Grand Marquis
Category: Service
Service Date: 10/13/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Roy G. on 10/25/2017
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"Service; courteous; fast service; no hassle"
Fair pricing; skilled mechanics attention to detail.
Vehicle: Ford F-150
Service Date: 10/24/2017
Review Created: 10/25/2017 03:52 AM
David L. on 10/19/2017
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"The Exellence Factor"
The most honest way I can put this, is also short and sweet. Going to Prism is actually going to visit friends and catch up on things. From Gus's exploits on the gridiron to Shannon's report on the kids sports and academics, it's a family thing. Even Reagan, the shop mascot adds value to the visit. And oh - I got my car fixed as well, so there's that.
Vehicle: Lincoln Town Car
Service Date: 10/17/2017
Review Created: 10/19/2017 07:09 AM
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Gus M., Owner at PRISM Automotive Service responded on 10/23/2017

Thank you David.  It's always a great time when you come by the shop.  Hope the Apple Orchard Festival was good to you!  Reagan says "Hello!"

Gus Morris
Tom M. on 10/19/2017
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"Prompt, efficient and professional work"
I recently had new front brake rotors and pads installed along with an oil change and checkup. Everything was done promptly and in minimal time compared to dealer work. I highly recommend their services.
Vehicle: Hyundai Genesis
Service Date: 10/18/2017
Review Created: 10/19/2017 05:55 AM
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