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PRISM Automotive Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,309 Reviews)
98
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average
98
Net Promoter Score ®

Business Details

About

Prism Automotive is conveniently located in Cumming, GA. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today. Prism Automotive is conveniently located in Cumming, GA. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today.

Categories
Car Maintenance, Auto Repair, Repair Shop
Contact
(770) 205-1400

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
by appointment only
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1694 Chamblee Gap Rd Cumming, GA 30040-8340
PRISM Automotive Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,309 Reviews)

TM
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Tim M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2025
verified customerVerified Customer
10
Super Service
Prism always gives me quick, high quality service on my F150 - at a great price

AT
Allen T.
Ball Ground, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
Category: Service
Allen said he gets good service there, he has been going there for quite a while, he trusts them and they are good people.
Recommended

Verified Customer
Cumming, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Engine replacement
My Ford transit connect needed a new engine, so Shannon and the crew found me a replacement engine at a great price and installed it in a timely manner. My van is now running better than ever! I highly recommend PrismAutomotive.

AP
Anthony P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
10
Great experience overall!
Highly recommend this place! Honest and thorough

AC
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Amanda C.
Alpharetta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Can’t say enough about Prism
I can’t say enough about Shannon, Jason, and their team. They take care of our 4 vehicles. We schedule our routine maintenance, but they have worked us in many times when we have had emergency issues. I received a referral to them from a neighbor, and have referred many friends and neighbors.

DC
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David C.
Cumming, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
simply the best
Simple the best I come here every time for my cars and my trucks excellent service and professional.
JASON A., Owner from PRISM Automotive Service responded on 06/26/2025 08:34 AM

We’re incredibly grateful for your continued support and for sharing your positive experience with  Prism Automotive. Loyal customers like you inspire us to strive for excellence. If there’s anything else we can do for you, please let us know!

Best,

Jason & Shannon

EE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
PRISM customer service
They were fair priced, great service and friendly
JASON A., Owner from PRISM Automotive Service responded on 06/26/2025 08:34 AM

We’re incredibly grateful for your continued support and for sharing your positive experience with  Prism Automotive. Loyal customers like you inspire us to strive for excellence. If there’s anything else we can do for you, please let us know!

Best,

 

Jason & Shannon

JF
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John F.
Cumming, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Prism Automotive is a top notch business!
We have brought our vehicles to Prism since 2018 and they always do a great job and are fair with pricing. They don’t push extra work that isn’t necessary. Always greeted with a smile from Shannon and Jason and their employee are very professional.
JASON A., Owner from PRISM Automotive Service responded on 06/26/2025 08:34 AM

We’re incredibly grateful for your continued support and for sharing your positive experience with  Prism Automotive. Loyal customers like you inspire us to strive for excellence. If there’s anything else we can do for you, please let us know!

Best,

 

Jason & Shannon

SS
Sean S.
Ball Ground, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Quick and Honest Service
Locally owned company that always provides great service and great experience with a fair price. You get the service you need everytime.
JASON A., Owner from PRISM Automotive Service responded on 06/26/2025 08:35 AM

We’re incredibly grateful for your continued support and for sharing your positive experience with  Prism Automotive. Loyal customers like you inspire us to strive for excellence. If there’s anything else we can do for you, please let us know!

Best,

 

Jason & Shannon

BB
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Bob B.
Cumming, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
verified customerVerified Customer
10
PRISM IS TOP NOTCH
My go to folks, Jason and Shannon, for my auto service needs. Fair (no up selling!) , reasonable and friendly. No need to go elsewhere!!
JASON A., Owner from PRISM Automotive Service responded on 06/26/2025 08:35 AM

We’re incredibly grateful for your continued support and for sharing your positive experience with  Prism Automotive. Loyal customers like you inspire us to strive for excellence. If there’s anything else we can do for you, please let us know!

Best,

 

Jason & Shannon

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
I was so pleased with the service I received.Shannon was awesome
I recommend them to anyone.
JASON A., Owner from PRISM Automotive Service responded on 06/26/2025 08:39 AM

Thank you for your fantastic review! We truly appreciate your feedback and look forward to welcoming you back soon. Don’t hesitate to reach out if you need assistance in the future!

Jason & Shannon

BJ
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Brandon J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Excellent Service
The Boys at Prism did it again. Brought our daughters car in thinking she killed the starter, it was more. New starter, new fuel pump, battery and spark plugs. Shannon in the office kept me informed throughout. I could not ask for a better mechanic group. Thank you
JASON A., Owner from PRISM Automotive Service responded on 06/26/2025 08:39 AM

We’re incredibly grateful for your continued support and for sharing your positive experience with  Prism Automotive. Loyal customers like you inspire us to strive for excellence. If there’s anything else we can do for you, please let us know!

Jason & Shannon

FN
Frank N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
Owner
Friendly.
JASON A., Owner from PRISM Automotive Service responded on 06/26/2025 08:41 AM

We’re incredibly grateful for your continued support and for sharing your positive experience with  Prism Automotive. Loyal customers like you inspire us to strive for excellence. If there’s anything else we can do for you, please let us know!

Jason & Shannon

TA
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Tony A.
Alpharetta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Excellent Service
Jason and Shannon are great people and provide their customers with top notch service.
I’ve been taking our vehicles to Prism for 3 years, they have always been honest with their estimates.
Highly recommend Prism Automotive.
JASON A., Owner from PRISM Automotive Service responded on 06/26/2025 08:39 AM

We’re incredibly grateful for your continued support and for sharing your positive experience with  Prism Automotive. Loyal customers like you inspire us to strive for excellence. If there’s anything else we can do for you, please let us know!

Jason & Shannon

SO
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Sean O.
Cumming, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
10
100% Satisfaction
It is hard to find an honest, reliable mechanic. You can stop looking. Prism has worked on 2 of my vehicles, both times were a pleasant experience!
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