Overview

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0

(805 Reviews)

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
100% Would Recommend
Latest Review about 11 hours ago

Reviews


CJ
Cynthia J.
Cumming, GA
Mitsubishi Montero Sport
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/03/2017
Paid for a Service I did not Receive - Disappointed
Today 11/3/17 I paid to have my oxygen sensor replaced (due to Service Engine Light being On) and when I left your repair shop on my way home. The Service Engine Light came back on. I'm very disappointed because I paid for this to be resolved and my Service Engine Light still comes on. Can I have the owner Gus review my issue. I'm tempted to request a refund of my money for this service. I don't want to take off work again this soon,

In addition, I came by to have them check my Alternator a few weeks ago and was told I didn't need an Alternator and a few weeks later (this morning to be exact 11/3/2017 my car broke down and I had it towed to Prism to be told I needed an Alternator. So at this point, I'm frustrated that my Service Engine Light came right back on during my drive home from your shop and I had to come back to get an Alternator when I was told by another auto shop that I needed an Alternator a weeks prior to today. What Gives!!!! My name is Cynthia Jones my phone number is 404-938-1484 and my email address is denpm1484@gmail.com

JC
Jason C.
Suwanee, GA
Ford Bronco
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2015
Follow Up
Couldn't be happier with the quick response to the check engine light issue. Gus dropped everything when I arrived to insure a timely fix to the vacuum hoses.

Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/03/2015
Check Engine Light
Check engine light came on while on our way home from picking up the vehicle.
JASON A., Owner from PRISM Automotive Service responded on 08/03/2015

As mentioned this morning during our phone call, we will be more than happy to check and see why the light has come on.  "Check Engine" lights are a result of engine sensor malfunctions or insufficient emissions output.  The test drive after we completed repairs to the transmission fluid leak, air conditioning and cruise control didn't show any additional concerns. 

Please let us know when you can swing by for this issue to be checked.  We will be ready for you when you arrive. 

We will do all we can to remedy this issue for you. 

JASON A., Owner from PRISM Automotive Service responded on 08/10/2015

Thank you so much. We certainly appreciate your responce.

Thanks,

Gus & Lana