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Genesis Of Cumming

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(25 Reviews)
84
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Score Details

5 stars
87%
4 stars
6%
3 stars
<1%
2 stars
2%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
8
Total ReScores™
5.0
ReScore™ Average
84
Net Promoter Score ®

Business Details

Categories
Contact
(470) 281-9228
No Business Hours Provided

Business Hours

* No Time Zone Provided
750 Peachtree Parkway Cumming, GA 30041
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Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(25 Reviews)
Write a Review
Recent Reviews
NB
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Noel B.
Acworth, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/12/2024
0
Category: Sales
Hyundai/Genesis of Cummins
I would like to commend the sales representative, Jamie Pak, for influencing my decision to purchase a car at this dealership. However, my positive experience took a negative turn after buying a Genesis G70 sport prestige on 04/22/24. The car had only 5380 miles as it was previously a loaner vehicle, and I was told it underwent a thorough inspection and was pre-certified. Despite this, I encountered a vibration in the driver's seat upon driving away, which they assured me would be an easy fix during preparation. They stated that I could take the car to another dealership that would be more convenient for me at a later date. Regrettably, the issue persisted even after attempted repairs were made at a later date. It was then discovered that the seat vibration was a common problem in G70 models, in addition to rattling noises from the sunroof and front axle noise. Parts needed for these issues were on backorder without a definite arrival date. Despite voicing my concerns and frustrations to Jamie Pak, the manager, Keith, failed to address the situation effectively, instead placing blame on another dealership and displaying a lack of empathy and responsibility. This inadequate response sharply contrasts with Jamie's initial commitment to resolve my issues equitably. It appears that Hyundai/Gensis of Cumming dealership might have been aware of the car's problems but neglected to address them prior to the sale, continuing to inconvenience me even after purchase. As of today, 06/12/24, the car remains in the repair shop due to unresolved issues. My primary worry stems from having already made payments on a car that now requires repairs after minimal use for my daily commute over the past 10 days. The dealership's focus on making sales rather than delivering quality products and services is evident, leading me to advise against purchasing any vehicle from this establishment.
CY
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CHARLES Y.
Cumming, GA
2023 GV70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2022
verified customerVerified Customer
10
Category: Sales
It was a great experience, the salesmen were great all the way up to the closing and finance men.
This was a wonderful experience and never felt pressured into anything. All the questions were answered and we were trainined on all aspects of the vehicle. The vehicle was perfect.
ES
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ELLEN S.
Cumming, GA
2023 GV70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2022
verified customerVerified Customer
10
Category: Sales
Excellent New Car Purchase Experience
Thanks to the patience and persistence of my salesman, Aaron Jackson, I am now enjoying exactly what I wanted and would absolutely return to Genesis of Cumming when it’s time for an upgrade. Aaron is a very good sport and was very cooperative. He really earned my business as well as an excellent rating.
JD
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JOAN D.
Cumming, GA
2023 GV70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2022
verified customerVerified Customer
10
Category: Sales
Genesis of Cumming Exceptional Service
We enjoyed working with Genesis of Cumming and Darrell from the moment we stopped in. They are there to assist their clients from the selection process to the explanation of technology to final pick up of your car and after. Highly recommend Genesis of Cumming for your next car!
RS
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RYAN S.
Roswell, GA
2023 GV70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2022
verified customerVerified Customer
10
Category: Sales
GV70
Vince was very helpful, with our purchase of our vehicle!
YH
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YOUNG H.
Buford, GA
2023 GV70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2022
verified customerVerified Customer
10
Category: Sales
great from start to end
They took care of everything very promptly and professionally. They were able to locate the exact color and trim I was looking for. I could not be any happier.
BA
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BRUCE A.
Cape Coral, FL
2023 GV80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2022
verified customerVerified Customer
10
Category: Sales
Great buying experience.
Excellent experience. Eli was very knowledgeable about the GV80, answered all questions, was very pleasant, and expertly demonstrated all of the car’s features. Derek was very efficient, so we got through the paperwork quickly. We got a good deal and are enjoying our new car.
AW
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ANNETTE W.
Mobile, AL
2023 G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2022
verified customerVerified Customer
10
Category: Sales
Awesome service
Sales rep was extremely helpful and very knowledgeable. Bought car from out of state and phone communication was excellent. Finance manager also very nice and patient.
IT
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INGE T.
Mcdonough, GA
2023 GV80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2022
verified customerVerified Customer
10
Category: Sales
General Manager nissan of lagrange
Awesome customer service from Mr. jackson. We will continue to buy here.
PAUL S. from Genesis Of Cumming responded on 07/12/2022 01:56 PM

Thank you Inge!!!

BT
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BRYAN T.
Cumming, GA
2022 GV70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2022
verified customerVerified Customer
10
Category: Sales
Great experience— Elijah - top notch and great part of the experience overall
Great experience - Elijah - top notch and on top of his game — he was great part of the overall experience
PAUL S. from Genesis Of Cumming responded on 07/12/2022 01:57 PM

Thank you Bryan!!!

FR
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FELIPE R.
Cumming, GA
2022 GV80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2022
verified customerVerified Customer
10
Category: Sales
Very professional and expert resources.
Darrell Coffey was very helpful during the entire process. Always proactively making sure we were satisfied and all our questions answered.
More sales personnel could take notice from Darrell on how to treat your customers.
PAUL S. from Genesis Of Cumming responded on 07/12/2022 01:57 PM

Thank you Felipe!!

AG
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ARJUN G.
Monroe, LA
2022 GV80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2022
verified customerVerified Customer
10
Category: Sales
Fantastic team
I really enjoy my buying experience at Genesis Cumming. Hai was very helpful and explained all the details about the car. I would highly recommend the entire team at Cumming.
PAUL S. from Genesis Of Cumming responded on 07/12/2022 01:57 PM

Thank you Arjun!!!

LH
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Lee H.
Cumming, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
10
Category: Sales
Excellent Sales Experience
Genesis of Cumming is not the largest Genesis dealer in the Atlanta area but they may have one of the best Genesis salespersons. My wife and I have bought 6 Genesis cars since 2010 from 3 other dealers but received the best “luxury car” sales experience from Elijah Salemi at Genesis of Cumming.

Elijah has a cordial, respectful, direct, low pressure approach and knows the product very well. Like the other dealers, he did need to consult his manager on final pricing but, unlike the other dealers, he did not make multiple trips to a mysterious hidden manager. Instead, he brought his manager to us, made introductions, and we discussed the various pricing factors and options.

The discussion was professional, polite and effective with none of the usual BS that many dealers are known for. We got verifiable information that showed the terms we finally agreed to represented a fair price - all that we were looking for.

Our overall experience was very enjoyable. We highly recommend Product Specialist Elijah Salemi and Sales Manager Arturo Rivera at Genesis of Cumming.
PAUL S. from Genesis Of Cumming responded on 03/15/2022 02:15 PM

Thank you Lee!!!!

FF
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Frank F.
Dacula, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
10
Category: Sales
Awesome Car Buying Experience
We had been shopping for a new vehicle for some time when we decided on the GV70 and fell in love with the SUV. Before pulling the trigger, we had a difficult time finding an available one to actually test drive. Luckily, we happened upon Genesis of Cumming and Aaron Jackson. Aaron was the exact opposite of what we normally experience at a dealer. He was very laid back, welcoming, professional, and very informative about the vehicle and made us feel very at ease throughout. Although they had no GV70's available, we were hooked on Aaron. So we continued the search and shopping until we were able to come to an agreement on price and Aaron came through for us. We got everything we hoped for and there was no attempt to force us to purchase anything we didn't want or need. I will be recomending Aaron to everyone and anyone who is looking for a Genesis and hope our furture experience with their Service Team is as pleasent as the sales experience has been so far.
PAUL S. from Genesis Of Cumming responded on 02/18/2022 05:38 AM

Thank you Farkas!!!!

BS
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Bradley S.
Knoxville, TN
2022 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
verified customerVerified Customer
10
Category: Sales
Excellent experience
All aspects of the buying experience were excellent! We had a great experience working with Hai, our sales representative.
PAUL S. from Genesis Of Cumming responded on 01/20/2022 06:28 AM

Thank you Bradley!!!

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