Business Solutions
English Español
SureCritic / Genesis Of Downers Grove
business image

Genesis Of Downers Grove

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(32 Reviews)
63
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
86%
4 stars
7%
3 stars
4%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
8
Total ReScores™
4.0
ReScore™ Average
63
Net Promoter Score ®

Business Details

Categories
Contact
(630) 964-9500
No Business Hours Provided

Business Hours

* No Time Zone Provided
1866 Ogden Avenue Downers Grove, IL 60515
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(32 Reviews)
Write a Review
Recent Reviews
HJ
gravatar
Henri J.
Villa Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
10
Category: Service
Top tier service
Jordan is the man, will always go above and beyond to help.
Bobbie K.
Willowbrook, IL
2021 Genesis Gv80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
verified customerVerified Customer
Category: Service
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/15/2022
8
Category: Service
First experience
This was my first service appointment with my new Genesis GV80. I absolutely love the car and it has been running great but when the check engine light came on I called and got a service appointment. I was also due for an oil change. When I arrived I was told it would take about 1 1/2 hours so I waited in the waiting area. It actually took 2 1/2 hours and found out they didn’t have the part to fix the check engine problem. Everyone was very courteous and apologetic for the long wait. I wish I had been informed it would take longer I would have gotten a ride home.
ANTHONY C H. from Genesis Of Downers Grove responded on 03/16/2022 06:17 AM

Thank you so much for speaking with me and allowing me the chance to fix the problem. You will be receiving the link to rescore us, just hit the link and it will take you back to the orginal survey. 
When your parts are in, I will let you know and we can make arrangement to pick up your vehicle or you can come in and we will provide a loaner. 
Thank you so much for your understanding and speaking with me.

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
ANTHONY C H. from Genesis Of Downers Grove responded on 03/17/2022 09:11 AM

Thank you so much!!!

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
JL
gravatar
James L.
Naperville, IL
2021 Genesis Gv80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/14/2022
verified customerVerified Customer
1
Category: Service
Poor Customer Service
Service took way too long and overall time was close to 4 hours for routine service. No updates without me tracking down staff to get updates. No explanation or documentation of service completed!
ANTHONY C H. from Genesis Of Downers Grove responded on 03/15/2022 06:54 AM

Thank you for taking the time to speak with me, I can't apologize enough for the lack of service you received. When you are ready, please call me and I will schedule an appointment for valet service and a loaner so we can go back over the transmission. I also have mailed out your copy from your recent visit. 
You will be receiving an email link from Genesis about rescoring us. 
Thank you again for taking the time to speak with and my information is stated below so when you are ready, please let me know and I will get your appointment set up. 

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
Thomas E.
Oak Brook, IL
2021 Genesis Gv80
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/07/2022
verified customerVerified Customer
Category: Service
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/06/2022
1
Category: Service
Worst service experience I have ever had
Heater blows cold air in winter and service department says it is operating properly. Cannot comfortable drive the vehicle in the winter. A/C blows hot in the summer and service department says the same thing. Kept vehicle for 5 days and returned it with a filthy interior. Stay Away
ANTHONY C H. from Genesis Of Downers Grove responded on 03/07/2022 10:27 AM

Thank you for your feedback. 

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
KM
gravatar
Kenning M.
Batavia, IL
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customerVerified Customer
10
Category: Service
It was great
This is my fifth car from Pugi
ANTHONY C H. from Genesis Of Downers Grove responded on 02/22/2022 12:53 PM

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
Verified Customer
Clarendon Hills, IL
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customerVerified Customer
10
Category: Service
Service visit
Great experience and the car wash was a nice surprise.
ANTHONY C H. from Genesis Of Downers Grove responded on 02/03/2022 04:39 AM

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
Thomas E.
Oak Brook, IL
2021 Genesis Gv80
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/17/2022
verified customerVerified Customer
Category: Service
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/13/2022
3
Category: Service
GV80 great. Salesman is dishonest
GV80 is great. Salesman is dishonest
ANTHONY C H. from Genesis Of Downers Grove responded on 01/17/2022 05:14 AM

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 4 stars, please tell us what we can do to turn those into 5 stars on your next visit would be greatly appreciated.

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
RG
gravatar
Ron G.
Elk Grove Village, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
10
Category: Service
Quick Service Response
My G80 lost all power while it was in my garage so I had it towed in. Serviced quickly even though there was no appointment. They did a thorough review and made sure there were no ongoing issues.
ANTHONY C H. from Genesis Of Downers Grove responded on 12/21/2021 05:05 AM

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
DR
gravatar
Dominic R.
Woodridge, IL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
10
Category: Service
Great service
Was taken care of immediately and everyone was professional and wanted to take care of you and your vehicle.
Great service
ANTHONY C H. from Genesis Of Downers Grove responded on 11/10/2021 04:58 AM

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
RL
gravatar
Richard L.
Wheaton, IL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customerVerified Customer
10
Category: Service
Great Service
Service advisor Patrick could not have been more professional or made the service experience any better. He was very thorough in explaining the work that had to be done made sure it was completed on time. Great working with such a professional.
ANTHONY C H. from Genesis Of Downers Grove responded on 10/27/2021 05:01 AM

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
PR
gravatar
Peter R.
Joliet, IL
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
verified customerVerified Customer
10
Category: Service
Service
It was so easy to set the appointment, they picked up my car and delivered it in a very timely fashion. Great Job Genisis of Downers Grove.
ANTHONY C H. from Genesis Of Downers Grove responded on 10/21/2021 01:33 PM

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
PF
gravatar
Peter F.
La Grange, IL
2021 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
verified customerVerified Customer
10
Category: Service
Top shelf ORGANIZATION!!
This is probably the best dealership I have ever done business with. Very accommodating and grateful for my business. Not the other way around.
ANTHONY C H. from Genesis Of Downers Grove responded on 09/21/2021 05:04 AM

Thank you so much!!

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
PR
gravatar
Peter R.
Wheaton, IL
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2021
verified customerVerified Customer
9
Category: Service
Service experience
Pugi did a great job picking up, servicing and returning my vehicle to me
ANTHONY C H. from Genesis Of Downers Grove responded on 09/13/2021 04:54 AM

Thank you so much!

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
Verified Customer
Crest Hill, IL
2021 Genesis Gv80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/08/2021
verified customerVerified Customer
8
Category: Service
Good Service but Rude Service Advisor.
Everyone at Pugi I spoke with was exceptionally nice and friendly except for the service advisor I spoke with the day before my service appointment. I called to ask for a full-size SUV as my loaner car since I have physical issues that require this. Not only was he rude, he disconnected my call and I had to call again to speak with someone else. I understand that they can’t guarantee what loaner car you get, but I feel I have the right to ask for something useable for my situation. Everyone else was great to work with - but this guy needs a serious lesson in manners with customers.
ANTHONY C H. from Genesis Of Downers Grove responded on 09/09/2021 05:07 AM

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 4 stars, please tell us what we can do to turn those into 5 stars on your next visit would be greatly appreciated.

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
JG
gravatar
James G.
Bolingbrook, IL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
verified customerVerified Customer
Category: Service
This visit extremely fast service
This appointment was for a recall and the time was less than 10 minutes.
Recommended
ANTHONY C H. from Genesis Of Downers Grove responded on 08/04/2021 04:58 AM

Thank you so much!!!

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
Displaying Review 1 - 15 of 32 in total
Businesses Near You
J & C Auto Service
97
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(967 Reviews)
Lumpp & Sons Inc.
96
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,787 Reviews)
Carsplus Tire And Auto Service
92
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(582 Reviews)
Firestone of Downers Grove
86
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(469 Reviews)
Gerald Collision Center
43
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(29 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.