Business Solutions
English Español
SureCritic / Genesis Of Downtown Birmingham
business image

Genesis Of Downtown Birmingham

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(17 Reviews)
55
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
73%
4 stars
14%
3 stars
5%
2 stars
3%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
2
Total ReScores™
5.0
ReScore™ Average
55
Net Promoter Score ®

Business Details

Categories
Contact
(205) 324-3371
No Business Hours Provided

Business Hours

* No Time Zone Provided
1424 5 Th Ave. N. Birmingham, AL 35203
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(17 Reviews)
Write a Review
Recent Reviews
Verified Customer
Trussville, AL
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
verified customerVerified Customer
10
Category: Service
Irritating survey
Make survey shorter and use information you get.
RUSTY P., service manager from Genesis Of Downtown Birmingham responded on 03/16/2022 11:24 AM

thank you for responding
have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
Verified Customer
Birmingham, AL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
verified customerVerified Customer
10
Category: Service
Great experience
Everything was great, from check in with complimentary shuttle to my job to check out, car was cleaned and refreshed when received my vehicle
RUSTY P., service manager from Genesis Of Downtown Birmingham responded on 03/16/2022 11:32 AM

hey thanks so much

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
MD
gravatar
Mary D.
Montgomery, AL
2020 Genesis G90
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/27/2021
verified customerVerified Customer
8
Category: Service
Offer a loaner/courtesy vehicle for repairs/services requiring over 3 hours.
I understand delays and or extended time may be needed to complete the necessary car repairs however, if repairs extends beyond 3 plus hours, the customer should be offered a loaner vehicle as I was promised prior to purchasing this vehicle.
Verified Customer
Birmingham, AL
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2021
verified customerVerified Customer
10
Category: Service
Genesis' concierge service is great
I have a GV80 and a GV70. I tried to schedule the Genesis' concierge service for the GV80 and never got it to work out. However, this time the GV70 worked.
JM
gravatar
John M.
Montgomery, AL
2019 Genesis G70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/10/2021
verified customerVerified Customer
6
Category: Service
Routine 10000 Mile Maintenance
Wait time for maintenance was acceptable. Definitely improved this time from previous visits. Will have to see if this continues. Bathrooms are clean as well as the waiting room. While the brand is separated from the main brand on paper, the Genesis luxury experience is sorely lacking. I might as well buy the higher end general brand and save lots of money.
Verified Customer
Birmingham, AL
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
verified customerVerified Customer
Category: Service
Birmingham Genesis
These folks are committed to customer service.
Recommended
RW
gravatar
Ronald W.
Trussville, AL
2018 Genesis G80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/24/2021
verified customerVerified Customer
Category: Service
G80 returned filthy
Glue from duct tape on trunk they used for repair
Rear seats removed for repair are stained
Not Recommended
RUSTY P., service manager from Genesis Of Downtown Birmingham responded on 05/28/2021 10:26 AM

so sorry
i have spoke with Brian and aware of issue
he is planning on picking it up for detail
again my apologies

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
HR
gravatar
Hugh R.
Birmingham, AL
2017 Genesis G80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/17/2021
verified customerVerified Customer
Category: Service
Make sure they tell you how to exit!
Distracted service writer delayed opening the exit door. With no idea how to exit the fenced and barricaded lot in rear or service area, I drove about in the rain before finally finding someone to open the barricade, only after having to exit my car.
Not Recommended
OC
gravatar
Oneal C.
Springville, AL
2018 Genesis G80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/10/2020
verified customerVerified Customer
Category: Service
I now know have learned that Hyundai dealers do not warranty Genesis, and there are just not many Genesis dealers near my location. I only know of one.
I purchased this vehicle on Tuesday November 3rd in Florida, and I paid what I consider a lot of money for a 2018 used Genesis G-80 with 19,350 miles on it. I like the vehicle, but due to the lack of dealers and what I have learned from the service written , like my car will only get 15,000 to 18,000 miles from a new set of tires due to the weight of the vehicle, I am not so sure that I will keep it very long.
Not Recommended
RUSTY P., service manager from Genesis Of Downtown Birmingham responded on 11/12/2020 04:27 PM

my apologies
this is not how we take care of clients
i will be in contact to discuss
thank you for responding

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
SW
gravatar
Sharlene W.
Birmingham, AL
2019 Genesis G70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/30/2020
verified customerVerified Customer
Category: Service
Reps are friendly and courteous
Good
Recommended
RUSTY P., service manager from Genesis Of Downtown Birmingham responded on 11/12/2020 04:24 PM

we appreciate your response
if any suggestions on how to make your experience better
we always welcome suggestions from our clients
thank you and hope you have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
KR
gravatar
Karen R.
Bessemer, AL
2019 Genesis G90
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2020
verified customerVerified Customer
Category: Service
Service Review
Please see comments included in survey. The service department is clean and acceptable, but not designed for Luxury vehicle owners. I was really disappointed that the Valet service was not available for the time of service.
Recommended
RUSTY P., service manager from Genesis Of Downtown Birmingham responded on 11/12/2020 04:19 PM
  1. my apologies for your service visit
    thank you for taking time to respond
    will be in touch to discuss issues.

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
GP
gravatar
George P.
Birmingham, AL
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020
verified customerVerified Customer
Category: Service
Time -- On time.
The person who waited on me was polite and timely.
Recommended
WN
gravatar
William N.
Trussville, AL
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
verified customerVerified Customer
Category: Service
First
Excellent after getting past the telephone switchboard.
Recommended
SS
gravatar
Samuel S.
Pelham, AL
2017 Genesis G90
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2020
verified customerVerified Customer
Category: Service
Service
The service of my G90 has been outstanding since 2017.
Recommended
JM
gravatar
John M.
Montgomery, AL
2019 Genesis G70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2020
verified customerVerified Customer
Category: Service
Service
Good service experience.
Recommended
Displaying Review 1 - 15 of 17 in total
Businesses Near You
Genesis Of Hoover
75
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(16 Reviews)
Genesis Of Hoover
48
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(24 Reviews)
Hendrick Collision Center Birmingham
82
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(20 Reviews)
I.N. Touch Automotive & Performance
88
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(189 Reviews)
World Class Service Center
100
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(10 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.