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I have tried for 2 months to get a manager to return a phone call. My car at 6000k miles has issues, tires also wearing prematurely. I called for service and they will not schedule a loaner without manager approval. I’ve left several messages and email for loaner request with no manager response. I had to make an appointment being located 2 hours away with no loaner. My appointment could not be scheduled less than 6 weeks out.
Poor service, customer service and response time. I will NEVER Purchase another Genesis.