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Genesis Of East Charlotte

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(200 Reviews)
78
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Score Details

5 stars
80%
4 stars
12%
3 stars
3%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
25
Total ReScores™
5.0
ReScore™ Average
78
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(704) 714-4700
No Business Hours Provided

Business Hours

* No Time Zone provided
9010 E. Independence Blvd Matthews, NC 28105
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Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(200 Reviews)
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Recent Reviews
PB
gravatar
Pearl B.
Charlotte, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2022
1
Category: Sales
Poor Customer Service
I purchased a new GV80 2021, The salesman George Athens was great. The General Manager was great during the sale, but when I expressed my opinion that the service dept sucked, he yelled at me on the dealership floor. His service dept kept my vehicle for 5 days and did absolutely nothing, I complained about the brakes making noise and they said it was the motor in the passenger window! Never showed for valet service.. Go anywhere else to purchase your vehicle, I must say it's a nice ride. I rode around with 16000 miles not knowing they never changed my oil at 11000 miles. Worst service ever.
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