Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
After having a mistake was made om the invoice, I also connected with Dennis Carillo, Sales Manager and he helped me navigate the corporate red tape and process to have the issue resolved.
I belong to an online blog and Genesis Facebook Group and I feel very lucky to have found a great Genesis dealership, that is customer oriented and selling cars at a fair price, when many dealers are adding huge markup because inventory are limited and demand is high.
Thank you Fairfield Genesis Team