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SureCritic / Genesis Of Glendale
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Genesis Of Glendale

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(13 Reviews)
-100
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Score Details

5 stars
65%
4 stars
17%
3 stars
12%
2 stars
<1%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

Categories
Contact
(818) 243-4110
No Business Hours Provided

Business Hours

* No Time Zone Provided
411 South Brand Blvd Glendale, CA 91204
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Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(13 Reviews)
Write a Review
Recent Reviews
BS
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Brian S.
Santa Clarita, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/30/2024
2
Category: Service
No service available for 5 weeks
Warning came on telling me that vehicle needed service done. Called and left message and after not receiving a call back after several days called again and finally got a hold of someone. They are telling me its going to be five weeeks before they can get my car in. So i called Genesis of Santa Monica and they can get my car in 8 days. Now im going to be putting a extra 28 miles on my car thats leased because you sold me a service you cant do in a timely matter. Maybe you should tell your customers whell you sell them the cars they need to call 2 months ahead to get a appointment.
JG
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Jim G.
Los Angeles, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/09/2022
4
Category: Service
Customer care
Recently I received an email telling me to bring my 2020 G70 for my second connected service. When I tried to make the appt. online, the soonest I could get in is August the 4th, 2022. Apparently Genesis service takes a backseat to Hyundai service. So much for the exclusive Genesis Connected Services they tout so heavily when you first purchase a Genesis. They know how to sell them, but when it comes to service, they drop the ball. Plus I was never able to register on Genesis of Glendale's website.
JG
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Jim G.
Los Angeles, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/07/2022
0
Category: Service
Customer care
I recently received two emails informing me that it's time to have my Genesis serviced. I made several attempts to call the service dept. at Genesis of Glendale to make an appt. but no one ever answers the phone. I tried to make a service appt. on their website but the first availability isn't until August 4th, 2022. I then called the Genesis's corp. office, explained my problem and was assured that they would look into notifying the service dept. in Glendale and arrange an appt. for service. Soon after that call I received an email from a Hyundai salesperson, asking me what model of Hyundai am I interested in. I explained that I was not looking to buy a car but to service my Genesis. She then gave me the number of the person at the dealership that handles Genesis servicing. The person I then spoke with told me to just bring my car in and most likely I could get my car in, although there could be a two-hour wait. Totally unacceptable.
JG
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Jefferson G.
Los Angeles, CA
2018 Genesis G90
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/13/2020
verified customerVerified Customer
Category: Service
Service
Car needs to be clean once service has been completed
Recommended
KENNETH R W., Fixed operations Dir from Genesis Of Glendale responded on 11/17/2020 04:58 PM

Thank you

Ken Winter
Fixed operations Dir
Verified Customer
Los Angeles, CA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2020
verified customerVerified Customer
Category: Service
pick up and return vehicle after service is a great perk
pick up for service at my residence and return when complete is a great feature.
Recommended
KENNETH R W., Fixed operations Dir from Genesis Of Glendale responded on 11/17/2020 04:58 PM

Thank you 

Ken Winter
Fixed operations Dir
Verified Customer
Glendale, CA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020
verified customerVerified Customer
Category: Service
Amazing Car
I am extremely happy with my decision to lease a Genesis G70.
Recommended
Avo M., Service Manager from Genesis Of Glendale responded on 07/01/2020 12:29 PM

Thank you for the 5 star review!

Avo Minassian 
Service Manager 
818 222 8000 
Avom@glendaleHyundai.com
GL
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Grace L.
Burbank, CA
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2020
verified customerVerified Customer
Category: Service
Genesis service review
Excellent service!
Not Recommended
Avo M., Service Manager from Genesis Of Glendale responded on 04/30/2020 08:02 AM

Thank you for the 5 star review!!

Avo Minassian 
Service Manager 
818 222 8000 
Avom@glendaleHyundai.com
GC
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Gerry C.
Los Angeles, CA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020
verified customerVerified Customer
Category: Service
Great service for a great car.
The Genesis brand is fantastic. Absolutely the best, most well thought out car I've ever owned - at any price point. The fact that Genesis cars are loaded with tech, luxury and performance at a price point that is much lower than competing luxury brands is simply mind boggling. I tell this to everyone I know. The car is amazing. And Genesis of Glendale follows in lockstep. My buying experience was awesome. And scheduling routine service has been easy breazy. No issues whatsoever. I fully plan to return on my next Genesis.
Recommended
Avo M., Service Manager from Genesis Of Glendale responded on 02/27/2020 08:12 AM

Thank you for the feedback!

Avo Minassian 
Service Manager 
818 222 8000 
Avom@glendaleHyundai.com
KK
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Kyungil K.
Los Angeles, CA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020
verified customerVerified Customer
Category: Service
good
good
Recommended
Avo M., Service Manager from Genesis Of Glendale responded on 02/27/2020 08:13 AM

Thank you for the feedback!

Avo Minassian 
Service Manager 
818 222 8000 
Avom@glendaleHyundai.com
IN
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Ilkyung N.
Los Angeles, CA
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020
verified customerVerified Customer
Category: Service
Good service, very friendly staff
Good service, very friendly staff and would recommend to anyone
Recommended
Avo M., Service Manager from Genesis Of Glendale responded on 02/27/2020 08:13 AM

Thank you for the feedback!

Avo Minassian 
Service Manager 
818 222 8000 
Avom@glendaleHyundai.com
RB
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Robert B.
Los Angeles, CA
2018 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/20/2019
verified customerVerified Customer
Category: Service
too far away from me & not convient
should be a dealer in sherman oaks,CA
Not Recommended
PB
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Philip B.
Glendale, CA
2018 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/05/2019
verified customerVerified Customer
Category: Service
Getting a recall notice taken care of for my Genesis G80
After having a miserable experience trying to get this recall notice implemented at the near by dealer who sold me this car, my only alternative was to drive 40 miles for the Glendale dealership. My initial impression was of a rather grungy work and reception area. However, the staff was very professional and understood and explained what needed to be done to resolve the recall. I left the car there and they completed the work on schedule and, as far as I can tell, correctly. The car was cleaned up and ready to go when I came to pick it up. I would recommend the dealership to anyone who needed service on a Genesis. However, a 40 mile drive for each way means that I would choose a closer service provider, if I can find a reliable one.
Recommended
Verified Customer
Burbank, CA
2018 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/24/2019
verified customerVerified Customer
Category: Service
Glendale
NA
Recommended
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