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SureCritic / Genesis Of Golden
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Genesis Of Golden

Average Score
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(14 Reviews)
7
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Score Details

5 stars
60%
4 stars
6%
3 stars
20%
2 stars
13%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
1
Total ReScores™
3.0
ReScore™ Average
7
Net Promoter Score ®

Business Details

Categories
Contact
(303) 407-0740
No Business Hours Provided

Business Hours

* No Time Zone provided
15601 W. Colfax Ave. Golden, CO 80401
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Service Department's Reviews
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(14 Reviews)
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Recent Reviews
Verified Customer
Black Hawk, SD
2021 Genesis Gv80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/04/2021
verified customerVerified Customer
3
Category: Service
Website scheduling needs work with loaner communication
If the service mgr provides his cell I'd expect not just quicker response but ANY response (text or return call). My closest dealership is over 6 hours away and would expect better service, communication, assurance the problem was fixed.
MATT H. from Genesis Of Golden responded on 12/30/2021 07:00 AM

Hello,
I wanted to reach out and introduce myself to you.  My name is Matt I am the  Service Manager of Planet Hyundai.   I wanted to talk with you in regards to your last visit with us.  I know you understand how important reviews are.  I really want to make sure all our guest has a great experience.  Please call me when you have a moment. I will make sure all your concerns are addressed. 
Best,
Matt H
303-407-0743

MATT H. from Genesis Of Golden responded on 12/30/2021 07:00 AM

Hello,
I wanted to reach out and introduce myself to you.  My name is Matt I am the  Service Manager of Planet Hyundai.   I wanted to talk with you in regards to your last visit with us.  I know you understand how important reviews are.  I really want to make sure all our guest has a great experience.  Please call me when you have a moment. I will make sure all your concerns are addressed. 
Best,
Matt H
303-407-0743

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