Dave from service is excellent. He communicates clearly, and the organization completed the work as scheduled, despite COVID-related staff shortages.
I need to temper my enthusiasm with this recent experience because not every encounter went smoothly in the past. More than 90 days after posting an earlier, unfavorable review, the only communication I received was superficial, "hey, I want to follow up with you" from the service manager. No one reached out to apologize for their failure to perform scheduled work (oil change), nor have I fielded any response regarding the rust spots on the chrome trim.
MATT H. from Genesis Of Golden responded on 01/24/2022 05:42 AM
Thank you for the positive feedback! We strive to make sure our guests have a Great experience.
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Verified Customer
I need to temper my enthusiasm with this recent experience because not every encounter went smoothly in the past. More than 90 days after posting an earlier, unfavorable review, the only communication I received was superficial, "hey, I want to follow up with you" from the service manager. No one reached out to apologize for their failure to perform scheduled work (oil change), nor have I fielded any response regarding the rust spots on the chrome trim.