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SureCritic / Genesis Of Hazelwood
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Genesis Of Hazelwood

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(31 Reviews)
17
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Score Details

5 stars
58%
4 stars
11%
3 stars
9%
2 stars
9%
1 star
10%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
16
Total ReScores™
4.9
ReScore™ Average
17
Net Promoter Score ®

Business Details

Categories
Contact
(314) 817-9000
No Business Hours Provided

Business Hours

* No Time Zone provided
649 Dunn Rd Hazelwood, MO 63042
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Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(31 Reviews)
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Recent Reviews
Verified Customer
Greenville, IL
2023 Genesis GV80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/02/2024
verified customerVerified Customer
0
Category: Sales
Love Genesis Luxury - Dealer is AWFUL
Cannot more strongly recommend brand, but would caution anyone to avoid this dealership. The sales process was fine, but the after-the-sale service is one of the worst I have experienced. Owned BMW and Range Rover before and was led to believe the service would be on par with those luxury brands. Not the case at Hazelwood. Actually, the dealer is Napleton Hyundai. They only have two Genesis techs working there and it shows. Carwash has been down for months. Car returned dirtier than when dropped off. Fluids not topped off. Service intervals not reset. Absolutely no attention to detail whatsoever. Definitely not a luxury dealership.
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