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Genesis Of Huntington

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(7 Reviews)
76
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
3
Total ReScores
4.7
ReScore Average
76
Net Promoter Score ®

Business Details

Categories
Contact
(631) 385-4343
No Business Hours Provided

Business Hours

* No Time Zone Provided
1221 E. Jericho Turnpike Huntington, NY 11743
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(7 Reviews)

Verified Customer
Huntington, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
verified customerVerified Customer
Category: Service
Excellent experience!
After not having a good experience at another dealership, I was extremely anxious and hesitant to return to another dealership. I explained all of this to Tom in service and he went above and beyond to help me to feel secure about the process. He corrected a scheduling error, he did a walk around of my car and the valet, he was knowledgeable and sensitive to my concerns, he took the time to answer all of my questions and explain all aspects of the repairs before they were performed. He also was able to get me my car back the same day, which was very appreciated. I'm so thankful for Tom's dedication to making his customers feel comfortable and I will always request him for any help that I need moving forward.
Recommended
JOHN C B., Service Manager from Genesis Of Huntington responded on 07/28/2021 09:41 AM

Hi,

  Thank you for taking your time to leave us positive feedback! I will pass along the kind words to Tom and let him know to keep up the good work. We look forward to seeing you on your next visit to service!


Thank you,

John Byers Jr.
Service Manager
Genesis of Huntington 
631-673-1876
johnb@huntingtonjeep.com

Verified Customer
Greenlawn, NY
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/02/2021
verified customerVerified Customer
Category: Service
Genesis Service Appointment Faiilure
I was disappointed with my first service experience with Genesis G70. I was initially contacted via email from Genesis to schedule my first motor oil change. I scheduled it on the Genesis app and nothing happened. I contacted the dealership and they told me the app does not work for scheduling service. As a result I didn't receive the "white glove service" promised my Genesis. I had to drop the car off myself and didn't receive a loaner car.
Not Recommended
JOHN C B., Service Manager from Genesis Of Huntington responded on 05/04/2021 08:09 AM

Hi,

  Thank you for taking your time to speak with me today. I appreciate your feedback and will work with my staff to ensure these issues do not happen again. I will also work with my local rep to get the online/application scheduler properly working for future visits. Your feedback means a lot to me and I will do my best to make sure your next visit and all future visits go smoothly for you. Below is my contact information if you need any help with the vehicle, I am available by phone as well as by email. We look forward to exceeding your expectations on your future visits to service. Thank you for your time and have a good day! 


Thank you,

John Byers Jr.
Service Manager
Genesis of Huntington
631-673-1876 ext 456
johnb@huntingtonjeep.com

MT
gravatar
Michael T.
Levittown, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
verified customerVerified Customer
Category: Service
Outstanding Service Experience
Used valet service for the first time. Valet called in advance to advise the time of arrival and to offer a loaner for the day. Arrived on schedule. Service was performed...it was free (oil change and NYS inspection)! Car was returned in the promised time frame and delivered after having been washed and vacuumed.
Recommended
JOHN C B., Service Manager from Genesis Of Huntington responded on 01/19/2021 11:19 AM

Hi Michael,

  Thank you for taking your time to leave us positive feedback! I will let Kevin, our valet, and Joseph in service to know to keep up the great work. We look forward to seeing you at your next service interval. Thank you for your time and have a great day!


Thank you,

John Byers Jr.
Service Manager
Genesis of Huntington
631-673-1876
johnb@huntingtonjeep.com

PT
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Patrick T.
Huntington Station, NY
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020
verified customerVerified Customer
Category: Service
Great people
Keep em all and thank you
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/03/2020
Category: Service
Great people
Super
Recommended
JOHN C B., Service Manager from Genesis Of Huntington responded on 11/03/2020 11:18 AM

Hi Patrick,
   
  Thank you for taking your time to speak with me today. I will pass along the kind words to the guys and gals in service. I will also request a new survey be sent to you. Your feedback means a lot to us at the dealership. We look forward to seeing you on your next visit to service!


Thank you,

John Byers Jr.
Service Manager
Huntington Hyundai
631-673-1876
johnb@huntingtonjeep.com
JOHN C B., Service Manager from Genesis Of Huntington responded on 11/03/2020 11:30 AM

Hi Patrick,

  Thank you for taking your time to leave us positive feedback! I will let the guys and gals in service to know to keep up the good work. We look forward to seeing you on your next visit to service!


Thank you,

John Byers Jr.
Service Manager
Huntington Hyundai
631-673-1876
johnb@huntingtonjeep.com

Verified Customer
Massapequa, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/14/2020
verified customerVerified Customer
Category: Service
Satisfied yet disappointed in the end
Using the genesis connect was a pain to get an appointment. Took over a week and no one ever called me back. I kept having to contact them. Ultimately I contacted the dealership myself and got an appointment to have the car picked up immediately and provide me with a loaner. Since they were trying to replicate the problem with my air conditioning system they needed to drive it fo over 30 miles. Thankfully there was nothing seriously wrong but when the car was returned to me it was completely empty-no gas. The valet told me he didn’t have time to clean the car or too off the tank but would make it up to me the next time. I had no idea the tank was empty so when I went out that evening I was quite surprised. Not awful, just disappointing.
Recommended
JOHN C B., Service Manager from Genesis Of Huntington responded on 07/14/2020 07:40 AM

Hi,

  Thank you for taking your time to leave us positive feedback! I apologize we let you down on the valet portion of your service experience. I have made the appropriate notes on your account and we will make this right for you on your next visit to service. I appreciate your feedback, whether it is positive or negative it is the feedback from our customers that will help me to better coach my team to better serve all customers going forward. Thank you for your time and we look forward to exceeding your expectations on your next visit to service!

Thank you,

John Byers Jr.
Service Manager
Huntington Hyundai
631-673-1876
johnb@huntingtonjeep.com

JR
gravatar
Janet R.
Huntington Station, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2020
verified customerVerified Customer
Category: Service
I love Genesis of Huntington!
I'm on my third lease from Huntington...first was a Sonata, and the 2nd and 3rd (current) Genesis...I wouldn't want to make a car deal with anyone but Bobby Awn...Kevin picked up my car at work and left me a loaner... punctual and very courteous..and Joseph in service was terrific as well.. explained everything every step of the way.
Recommended
JOHN C B., Service Manager from Genesis Of Huntington responded on 03/20/2020 01:19 PM

Hi Janet,

  Thank you for taking your time to leave us positive feedback! I will let Joseph in service to know to keep up the good work. We look forward to seeing you on your next visit to service!


Thank you,

John Byers Jr.
Service Manager
Genesis of Huntington
631-673-1876
johnb@huntingtonjeep.com

TF
gravatar
Thomas F.
Greenlawn, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2020
verified customerVerified Customer
Category: Service
Gensis of Huntington
Nice people, good service
Recommended
JOHN C B., Service Manager from Genesis Of Huntington responded on 03/20/2020 01:20 PM

Hi Thomas,

  Thank you for taking your time to leave us positive feedback! I will let the guys and gals in service to know to keep up the good work. We look forward to seeing you on your next visit to service!


Thank you,

John Byers Jr.
Service Manager
Genesis of Huntington
631-673-1876
johnb@huntingtonjeep.com
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