Business Solutions
SureCritic / Genesis Of Kendall
business image

Genesis Of Kendall

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(24 Reviews)
-26
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
63%
4 stars
10%
3 stars
9%
2 stars
6%
1 star
9%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
5
Total ReScores™
4.8
ReScore™ Average
-26
Net Promoter Score ®

Business Details

Categories
Contact
(305) 238-0000
No Business Hours Provided

Business Hours

* No Time Zone provided
15895 South Dixie Highway Miami, FL 33157
Get Directions
Service Department's Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(24 Reviews)
Write a Review
Recent Reviews
JR
gravatar
Jeffrey R.
Miami, FL
2018 Genesis G80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/14/2021
verified customer Verified Customer
2
Category: Service
Nice people. Terrible communications.
Service performed is good but forget about ever getting them on the phone with any updates on your vehicle. Your call to their service department will normally go to an office call center or ring into eternity. Zero respect for a customer's time. Service department doesn't help the sales department get repeat sales.
BARBARA M. from Genesis Of Kendall responded on 12/16/2021 08:23 AM

Hello Jeffrey,

We at Genesis of Kendall thank you for your effort and time in completing Genesis Survey. I’m sorry to see that you weren’t able to give our Service Team All 5’s. We want to provide a 5 Start visit for you and would like to see if we can overcome the concerns you have. My name is Barbara Moreno and I’m the Guest Experience Manager, I would like to speak with you and see what I can do to assist in this matter. What would be a good time to call you or please call me at 305-964-8856.

Businesses Near You
Piston Garage Car Care Center
100
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(20 Reviews)
M & R Auto Repair
95
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(630 Reviews)
Toyoworks Service Center LLC
100
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(13 Reviews)
MPI And Auto Service
97
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(807 Reviews)
Hometown Lube Kendall
84
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(147 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.