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SureCritic / Genesis Of Lafayette
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Genesis Of Lafayette

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2 Reviews)
-25
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Score Details

5 stars
76%
4 stars
8%
3 stars
8%
2 stars
8%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-25
Net Promoter Score ®

Business Details

Categories
Contact
(765) 448-1502
No Business Hours Provided

Business Hours

* No Time Zone provided
304 Sagamore Parkway North Lafayette, IN 47905
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Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2 Reviews)
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Recent Reviews
Verified Customer
Williamsport, IN
2022 Genesis G70
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/04/2022
verified customerVerified Customer
4
Category: Service
3 hours for an oil change
While everyone is impacted by the pandemic, I understand they are not able to offer Genesis Concierge services due to staffing. However, I dropped my vehicle off for an oil change and they provided a courtesy vehicle. I returned to the dealership an hour later, without notification, thinking it would be done or close to completed. I was informed then that the dealership did not have an oil filter for my vehicle and is in the process of obtaining a filter from another dealership. I found disheartening, due to scheduling the service weeks in advance. The whole experience took almost 3 hours and was never notified when the vehicle was finally finished. I would’ve preferred some notification rather than spending half my day waiting on an oil change.
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