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Genesis Of Laguna Niguel

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(36 Reviews)
52
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
5
Total ReScores
5.0
ReScore Average
52
Net Promoter Score ®

Business Details

Categories
Contact
(949) 485-3700
No Business Hours Provided

Business Hours

* No Time Zone Provided
28432 Camino Capistrano Laguna Niguel, CA 92677
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(36 Reviews)

JA
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Julio A.
Murrieta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
verified customerVerified Customer
10
Category: Service
Professional and thorough service
These days it is hard to get good customer service, Genesis of Laguna Niguel nailed it. From answering the phone to a quick and thorough wait time to service my vehicle the entire process was a pleasurable one.
Madison B. from Genesis Of Laguna Niguel responded on 03/22/2022 10:14 AM

Thank you for the great review! We’re so happy you enjoyed your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.


KR
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Kimberly R.
San Clemente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
verified customerVerified Customer
10
Category: Service
Quick oil change service
Great customer service and I got to use a coupon!
Madison B. from Genesis Of Laguna Niguel responded on 03/14/2022 10:24 AM

Thank you for the great review! We’re so happy you enjoyed your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.


JM
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John M.
Laguna Niguel, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
verified customerVerified Customer
10
Category: Service
Service Visit
Outstanding client and technical world class service and technical support from Jeff, Jose and Daniel.
Madison B. from Genesis Of Laguna Niguel responded on 03/11/2022 10:38 AM

Thank you for taking the time to leave us your feedback! We are glad you found our team's quality of service to your liking, and we appreciate your business! We will see you next time! Have a great week!


Verified Customer
San Clemente, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/18/2022
verified customerVerified Customer
2
Category: Service
Not happy at all
Must a lot more courteous
Madison B. from Genesis Of Laguna Niguel responded on 02/18/2022 11:15 AM

Per Genesis guidelines, we cannot replace parts that are working fine. We tested them and there was no streaking or any other issue. We do not believe a bad score was deserved for following guidelines set by Genesis overall. Hopefully you have better luck at another dealership.


Verified Customer
Laguna Niguel, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customerVerified Customer
8
Category: Service
Great service
Friendly, fast service and a car wash!
Madison B. from Genesis Of Laguna Niguel responded on 02/09/2022 12:13 PM

We appreciate your business and your 5-star review! Thank you for taking the time to leave us your feedback! We look forward to helping you again! Have a great week!
 


FC
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Frederick C.
San Clemente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customerVerified Customer
10
Category: Service
Superior from drop off to pick up
Everything discussed initially was competed professionally, accurately and timely.
Madison B. from Genesis Of Laguna Niguel responded on 01/31/2022 10:56 AM

Thank you for taking the time to leave us your feedback and 10 out of 10 score! We appreciate your business and hope to see you next time you need anything! Have a great rest of your week!


Verified Customer
Lake Elsinore, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customerVerified Customer
9
Category: Service
Friendly staff
Quick service
Madison B. from Genesis Of Laguna Niguel responded on 01/25/2022 11:03 AM

We are pleased you were satisfied with your service experience here! Thank you for taking the time to leave us with your feedback! We will see you next time you come in! Have a great rest of your week!


Verified Customer
Mission Viejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customerVerified Customer
10
Category: Service
Good Service
Convenient service scheduling; prompt service; friendly & professional staff; clean car!
Madison B. from Genesis Of Laguna Niguel responded on 01/25/2022 10:19 AM

We appreciate your business and your 5-star review! Thank you for taking the time to leave us your feedback! We look forward to helping you again! Have a great week!


RS
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Rajnish S.
Rancho Santa Margarita, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customerVerified Customer
10
Category: Service
Great service and super helpful staff
The staff was super great and helpful. They diagnosed the issues and recommended a proper fix. Never solicited anything that I did not want. Fixed and provided my car in a day.
Madison B. from Genesis Of Laguna Niguel responded on 01/25/2022 10:19 AM

We appreciate your business and your 5-star review! Let us know the next time you need anything, and we will be looking forward to helping you again!


CS
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Carol S.
Trabuco Canyon, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customerVerified Customer
10
Category: Service
Love my vehicle and the service I receive at this location.
When I initially bought my vehicle around March, 2021, it had some issues with the paint that required it to go back a number of times. While I wasn't happy about that, the interactions I had with the service department were really good. Since then, every time I go back, I drop off my car quickly, get a loaner and get a call or email when it's finished. It's very professional and I'm happier than I've been before with a new vehicle.
Madison B. from Genesis Of Laguna Niguel responded on 01/24/2022 03:38 PM

Thank you for taking the time to leave us your feedback! We can not offer that service right now due to the lack of workers many places are facing. We are glad you found Danny’s quality of service to your liking, and we appreciate your business! We will see you next time! Have a great week!


BG
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Brian G.
Irvine, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
verified customerVerified Customer
10
Category: Service
Excellent
Overall, excellent service... I have added a few comments on the previous page.
Madison B. from Genesis Of Laguna Niguel responded on 01/20/2022 10:45 AM

We are pleased you were satisfied with your service experience here! Thank you for taking the time to leave us with your feedback! We will see you next time you come in! Have a great rest of your week!


Verified Customer
Mission Viejo, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/16/2022
verified customerVerified Customer
7
Category: Service
Saturday service
Took far longer thank repair justified
TIM B., Service Director from Genesis Of Laguna Niguel responded on 01/17/2022 09:40 AM

We do apologize that it took so long to complete the service. We have a short staff on Saturdays compared to during the week so work does take longer and that should have been communicated to you. 

Tim Bright
Service Director
Allen Hyundai
949-485-3750
tbright@allenautos.com

Joyce K.
Santa Ana, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
verified customerVerified Customer
Category: Service

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2022
5
Category: Service
Good but far
My first time service experience was good but far from where I live, I wish they have a Genesis dealer in Irvine or Tustin.
TIM B., Service Director from Genesis Of Laguna Niguel responded on 01/12/2022 08:41 AM

Thank you for coming in we appreciate the business and hopefully we can continue to service your vehicle. 

Tim Bright
Service Director
Allen Hyundai
949-485-3750
tbright@allenautos.com

Verified Customer
Irvine, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customerVerified Customer
10
Category: Service
Great customer service
Customer service was on point. Didn’t have to wait too long for my car.
Madison B. from Genesis Of Laguna Niguel responded on 01/11/2022 11:56 AM

We are pleased you were satisfied with your service experience here! Thank you for taking the time to leave us with your feedback! We will see you next time you come in! Have a great rest of your week!
 


JS
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Jonathan S.
Mission Viejo, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/06/2022
verified customerVerified Customer
8
Category: Service
Overall Pleasant Experience
I have been coming to this facility for years to service my Hyundai Genesis coupe and now this was my first visit with my Genesis GV70. It was a more pleasant experience this time around. In the past the attitude of the staff has usually been a bit cold, but this time the same staff was friendlier and more welcoming. Unfortunately, this dealership does not offer Genesis Service Valet, which is a nice perk at other retailers. However, I was able to call and request a courtesy vehicle ahead of time which helped to make up for it. I didn't see that option when I booked my appointment online so I had to call.
Madison B. from Genesis Of Laguna Niguel responded on 01/07/2022 10:38 AM

We are very happy you had a pleasant experience here. Unfortunetly we are having the same staffing issues a lot of other businesses are having and cannot currently offer the valet service, but we hope that we be able to have it available in the near future. Thank you for your business, have a nice weekend!


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