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SureCritic / Genesis Of Lexington
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Genesis Of Lexington

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4 Reviews)
50
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Score Details

5 stars
91%
4 stars
2%
3 stars
<1%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
50
Net Promoter Score ®

Business Details

Categories
Contact
(859) 263-5880
No Business Hours Provided

Business Hours

* No Time Zone Provided
3340 Richmond Road Lexington, KY 40509
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4 Reviews)
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Recent Reviews
KK
gravatar
Karin K.
Cunningham, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2025
0
Category: Service
Unprofessional experience
We called Don Franklin Genesis of Lexington to confirm the vehicle was available and to ask if they were negotiable on price. We were told yes to both. Since we were extremely interested in purchasing, we went to the dealership. The salesman also mentioned there was some wiggle room, but once the sales manager got involved, the experience completely changed. He claimed they were a high-volume dealer selling 500 cars a month and then rudely told us that since we weren’t close on price, we should just leave the lot instead of wasting time. This was dismissive, unprofessional, and completely contradictory to what we were told before coming in. We came ready to buy but left very disappointed. I would not recommend this dealership.
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