Business Solutions
English Español
SureCritic / Genesis Of New Bern
business image

Genesis Of New Bern

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(21 Reviews)
73
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
81%
4 stars
12%
3 stars
1%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
3
Total ReScores™
5.0
ReScore™ Average
73
Net Promoter Score ®

Business Details

Categories
Contact
(252) 637-0007
No Business Hours Provided

Business Hours

* No Time Zone Provided
2910 Highway US Hwy 70 East New Bern, NC 28560
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(21 Reviews)
Write a Review
Recent Reviews
JW
gravatar
Joy W.
New Bern, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/21/2024
0
Category: Service
It’s all about the Sale ~ G80 2021 (Sales & Finance)FYI
Sales! Purchase an 2021 Genesis G80 March / February 2024 - Tommy Jones customer services skills fell the floor upon completion of my purchase ! Genesis connect services worked for 2 weeks , for about 4-5 months Tommy Jones told me every scenario that could possibly resolve the issue . I stopped by the business to let him know that the thumb drive he said he ordered twice had never been received. This guy totally ignored me proceeded to my car to open the door asking me for information that he supposedly is knowledgeable about. I stopped him ask to speak with the manager. Tommy now highly upset swiftly returned and gets the manager. As I was trying to explain Tommy rises up lunges towards me as if he was going to do something to me . The manager tells Tommy calm down calm down. Tommy’s body language and eye movement towards me was insane and intentional to instill fear . These tactics towards women shouldn’t be tolerated in any business. Soon after that I had a flat tire - all 4 tires needed replacing- than I had to drive to Greensboro to get the Connected Services fixed . I was stopped by the police before they couldn’t see the state on my plate , because North Carolina was covered up with the Genesis cover plate that Tommy put on . Corporate promised a small $$ for my troubles and here we are in December and I never received that . I never been to impress with Hyundai dealerships sales and financing tactics, but I decided I would give them the opportunity again only because I loved the Genesis 280 . Ladies be careful when making purchases take a man with you might receive and honest sale and no intimidating body languages . I wanted to share my experience hopefully no orher female will encounter this experience
CT
gravatar
Chanelle T.
Kinston, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2024
10
Category: Service
Genesis GV80 “Front Grill Replacement”
Exceptional Quailty Dealership and commited workers. Christine is an impeccable leader; and has made my service experience excel beyond expectations. Patience is always the key in mastering success. Thank you so much for your unwavering commitment and dedication to give me the best experience with my Genesis GV80.
JM
gravatar
Joseph M.
Hampstead, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/11/2024
0
Category: Service
Would not honor their valet service as promised
Made appointment 3 weeks out. At that time a valet service was offered free of charge.Day of pickup, I called to verify appointment and was told they would not honor their commitment for valet service because I was not the original owner of the car, I’m the 2nd owner, but I guess that’s not good enough. Don’t understand why a business would want to lose a customer for life when they could have honored their commitment to me and I would have continued to use them in the future,.Guess my money is not worthy.. I called Genesis of Cary NC and guess what, they will valet the car and leave me a loaner car. Never will I use Genesis of New Bern NC. My go to is Genesis of Cary from now on.
ER
gravatar
Eric R.
Kinston, NC
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
verified customerVerified Customer
10
Category: Service
Service was quick and friendly
It's always nice to speak with a friendly person when you make a business phone call. Every time I call the service department, the person (usually Kinsey) is very friendly and always willing to help me. The valet service for my GV80 is top-notch. They bring a car to my doorstep, service mine, and return it (cleaned inside and out) within a few hours - and I live over 40 miles from the service center. I am very pleased with the people and the level of service.
ROBERT C M., FIXED OPERATIONS DIR from Genesis Of New Bern responded on 03/22/2022 06:21 AM

Thank you for your 5 STAR review of our service department and Thank you Very much for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
LS
gravatar
Laura S.
Hampstead, NC
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customerVerified Customer
10
Category: Service
Quick, friendly, professional
I had a great first experience at Genesis of New Bern and would highly recommend their service department!
ROBERT C M., FIXED OPERATIONS DIR from Genesis Of New Bern responded on 01/14/2022 04:31 AM

Thank you for your 5 STAR review of our service department and Thank you Very much for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
NS
gravatar
Norma S.
Pollocksville, NC
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2021
verified customerVerified Customer
10
Category: Service
Dr. Norma SermonBoyd
Courteous personnel from the receptionist to the service manager and scheduler. Door to door valet service was excellent. Vehicle was returned well serviced and washed and clean.
ROBERT C M., FIXED OPERATIONS DIR from Genesis Of New Bern responded on 12/20/2021 04:27 AM

Thank you for your 5 STAR review of our service department and Thank you Very much for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
BN
gravatar
Blake N.
Jacksonville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
10
Category: Service
Warranty claim
Went in to have the team look at a cosmetic issue with my Genesis and they were very fast, friendly and professional. They had my replacement parts on order within 10 min. I only spent 15 min. in the service department. Great experience so far, will update when the repairs are completed!
ROBERT C M., FIXED OPERATIONS DIR from Genesis Of New Bern responded on 11/22/2021 10:25 AM

Thank you for your 5 STAR review of our service department and Thank you Very much for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
WB
gravatar
Welbourne B.
Havelock, NC
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2021
verified customerVerified Customer
10
Category: Service
Good job
Professional, prompt and efficient.
ROBERT C M., FIXED OPERATIONS DIR from Genesis Of New Bern responded on 10/25/2021 04:25 AM

Thank you for your 5 STAR review of our service department and Thank you Very much for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
Kinston, NC
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
verified customerVerified Customer
10
Category: Service
Service was quick and friendly
Charlie showed up with my loaner right on time with a smile! Very friendly fellow! I was so pleased and surprised to have my car back by 2:30 PM the same day. All phone calls with the dealership were handled by very friendly and helpful personnel.
ROBERT C M., FIXED OPERATIONS DIR from Genesis Of New Bern responded on 09/22/2021 12:56 PM

Thank you for your review of our service department

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer
Emerald Isle, NC
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
verified customerVerified Customer
Category: Service
Great Dealership
All management, sales, and service staff are great to work with. They are very responsive to all of my needs.
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Genesis Of New Bern responded on 05/27/2021 04:25 AM

Thank you for your 5 STAR review of our service department and Thank you Very much for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
JK
gravatar
Jay K.
Wilmington, NC
2019 Genesis G90
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2021
verified customerVerified Customer
Category: Service
Kennedy G90 review
The staff and technicians have taken wonderful care of my G90. They are friendly and very efficient and accommodating.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/01/2021
Category: Service
Jay Kennedy review
Great product and great people. My G90 is the best car I have ever owned. Chuck and Jim are friendly, efficient and keep my car running beautifully. I am thinking about buying a GV 80 this summer and I will probably get it in New Bern
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Genesis Of New Bern responded on 05/03/2021 06:06 AM

Thank you for your review of our service department and Thank you for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
MW
gravatar
Ma W.
Newport, NC
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2021
verified customerVerified Customer
Category: Service
As promised
The folks in the service department are friendly and knowledgeable. Had called days earlier to make a service appointment (oil/filter change) and they were ready to start on the vehicle upon my arrival. The multi-point inspection was thorough, the cars maintenance reminder reset, and I departed with confidence - the car was ready to go.
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Genesis Of New Bern responded on 02/01/2021 04:23 AM

Thank you for your 5 STAR review of our service department and Thank you for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
JK
gravatar
Jay K.
Wilmington, NC
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021
verified customerVerified Customer
Category: Service
Jay Kennedy
The physical plant or dealership needs a complete upgrade. I have been told that they have plans for a new building for Genesis products. It is needed badly. The people are wonderful but the facility is not
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Genesis Of New Bern responded on 01/07/2021 04:29 AM

Thank you for your review of our dealership.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
WD
gravatar
Walter D.
Plymouth, NC
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
verified customerVerified Customer
Category: Service
Friendly people,
Good overall experience.
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Genesis Of New Bern responded on 12/16/2020 06:36 AM

Thank you for your  review of our service and thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
OM
gravatar
Oscar M.
North Hills, CA
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2020
verified customerVerified Customer
Category: Service
Great People and Service
Ray was very helpful for drop off and pick up of my vehicle for service!
Recommended
ROBERT C M., FIXED OPERATIONS DIR from Genesis Of New Bern responded on 12/01/2020 04:27 AM

Thank you for your 5 STAR review of our service department and Thank you very much for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
ROBERT C M., FIXED OPERATIONS DIR from Genesis Of New Bern responded on 12/01/2020 04:27 AM

Thank you for your 5 STAR review of our service department and Thank you very much for your Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Displaying Review 1 - 15 of 21 in total
Businesses Near You
J & T Automotive
95
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,003 Reviews)
Bogue Service Center
99
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(332 Reviews)
Camco Inc
98
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(760 Reviews)
LaPointe's Automotive Solutions
100
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(173 Reviews)
Southside Towing & Automotive LLC
98
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(153 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.