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SureCritic / Genesis Of Olive Branch
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Genesis Of Olive Branch

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(27 Reviews)
78
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Score Details

5 stars
83%
4 stars
7%
3 stars
4%
2 stars
1%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
4
Total ReScores™
4.5
ReScore™ Average
78
Net Promoter Score ®

Business Details

Categories
Contact
(662) 890-0100
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
8145 New Craft Road Olive Branch, MS 38654
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(27 Reviews)
Write a Review
Recent Reviews
ES
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Eric S.
Olive Branch, MS
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
verified customerVerified Customer
10
Category: Service
Everything was good and timely very comfortable
The service was very helpful in a timely manner I was very comfortable waiting thank you
MATTHEW M., Service Manager from Genesis Of Olive Branch responded on 03/17/2022 05:51 AM

Thank you for the 5 star review!

Matt Myrick
Service Manager
Homer Skelton Hyundai
662.890.0100
mmyrick@homerskeltonhyundai.com
ML
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Mark L.
Memphis, TN
2020 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customerVerified Customer
10
Category: Service
Vehicle Service
Each time my vehicle need service, Will and everyone greet me. We have great conversations and service are first class. This is the best choice of dealership I have ever made. I will only purchase from Genesis Of Olive Branch!!!!!
MATTHEW M., Service Manager from Genesis Of Olive Branch responded on 02/03/2022 07:28 AM

Thank you for taking the time to return our survey! We appreciate the 5 stars!

Matt Myrick
Service Manager
Homer Skelton Hyundai
662.890.0100
mmyrick@homerskeltonhyundai.com
EB
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Ernest B.
Cordova, TN
2021 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
verified customerVerified Customer
10
Category: Service
Genesis Service
My scheduled maintenance service at Genesis of Olive Branch was excellent. From setting the appointment to having my vehicle returned was quick and hassle free. My vehicle was picked up from my home and a loaner left for my convenience. My car was serviced, washed and returned within four hours. Although my maintenance service was at no charge to me, Wyatt the Genesis Service Manager went over the invoice showing service provided and returned my key. Luxury car buyers demand great service and Genesis of Olive Branch shows it intends to compete with the best of them. From Vincent the Genesis Sales Manager and Wyatt the Service Manager you're action show you intend to help your dealership and the Genesis brand be real winners.

Thanks!!
MATTHEW M., Service Manager from Genesis Of Olive Branch responded on 12/03/2021 06:53 AM

Thank you for the kind words and the 5 stars!

Matt Myrick
Service Manager
Homer Skelton Hyundai
662.890.0100
mmyrick@homerskeltonhyundai.com
JB
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Jerome B.
Southaven, MS
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
verified customerVerified Customer
8
Category: Service
Performed required service
Service team was responsive and got my G90 in & out for an oil change in about 45 minutes
Wyatt S., Customer Experience Manager from Genesis Of Olive Branch responded on 11/17/2021 02:44 PM

Thank you for taking the time to return our survey with 5 stars!
We look forward to servicing your vehicle again with 5 star service!

Wyatt Stamm Customer Experience Manager 662.890.0100 wyatt@genesisofolivebranch.com
ES
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Eric S.
Olive Branch, MS
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
verified customerVerified Customer
10
Category: Service
Eric Steward
Service was friendly and very attentive. Was concerned about my way I’ll being
MATTHEW M., Service Manager from Genesis Of Olive Branch responded on 10/26/2021 12:12 PM

Thank you for the 5 star review!

Matt Myrick
Service Manager
Homer Skelton Hyundai
662.890.0100
mmyrick@homerskeltonhyundai.com
ML
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Mark L.
Memphis, TN
2020 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
verified customerVerified Customer
10
Category: Service
Vehicle Service
The service department is excellent. My was in there for three hours and my trunk was repaired. The Shop Foreman (female) excellent!!!!
MATTHEW M., Service Manager from Genesis Of Olive Branch responded on 10/18/2021 10:46 AM

Thank you for the 5 star review!

Matt Myrick
Service Manager
Homer Skelton Hyundai
662.890.0100
mmyrick@homerskeltonhyundai.com
JR
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Jimmy R.
Olive Branch, MS
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customerVerified Customer
10
Category: Service
Best Service experience ever
I have purchased several new vehicles over the years, and the way I was handled from the time I set the appointment for my Genesis to the end was superior. The service manager was very professional and worked with me on setting up the service. The loaner car was delivered to me and my car was picked up and dropped off, like I didn't even noticed it was gone. Just a fast and clean service.
MATTHEW M., Service Manager from Genesis Of Olive Branch responded on 09/29/2021 06:31 PM

Thank you for the 5 stars!

Matt Myrick
Service Manager
Homer Skelton Hyundai
662.890.0100
mmyrick@homerskeltonhyundai.com
NM
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Norman M.
Elaine, AR
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
verified customerVerified Customer
10
Category: Service
Awesome Service!!
I am glad that I purchased my Genesis G90 from Homer Skeleton!! The customer service has been excellent and I have been able to get a loaner vehicle when I get my car serviced!! Great place ?
MATTHEW M., Service Manager from Genesis Of Olive Branch responded on 09/28/2021 03:49 PM

We are very happy to hear you are happy with our service department!! We greatly appreciate the 5 stars and the kind words!

Matt Myrick
Service Manager
Homer Skelton Hyundai
662.890.0100
mmyrick@homerskeltonhyundai.com
AS
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Angel S.
Miami, FL
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
verified customerVerified Customer
10
Category: Service
Great service experience.
I have been greatly satisfied on the level of service and responsivenes at Homer Skelton / Genesis of Olive Branch.
MATTHEW M., Service Manager from Genesis Of Olive Branch responded on 09/28/2021 11:47 AM

We greatly appreciate the 5 stars!

Matt Myrick
Service Manager
Homer Skelton Hyundai
662.890.0100
mmyrick@homerskeltonhyundai.com
CH
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Craig H.
Horn Lake, MS
2018 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
verified customerVerified Customer
10
Category: Service
Always Great and Timely!
My 4th Visit was just as great as my 1st visit. Keep up the great work. Customer service is Key!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/27/2021
10
Category: Service
Great!
We Love it here! Great service, great team!
MATTHEW M., Service Manager from Genesis Of Olive Branch responded on 09/28/2021 08:03 AM

Thank you for taking the time to return our survey. Was there somehting inparticular that kept us from receiving 5 stars on your visit? I just left you a voicemail, I would like the opportunity to correct this.

Matt Myrick
Service Manager
Homer Skelton Hyundai
662.890.0100
mmyrick@homerskeltonhyundai.com
KP
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Kenneth P.
Germantown, TN
2019 Genesis G90
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/25/2021
verified customerVerified Customer
0
Category: Service
Actual service does not match digital service promised.
Everything went wrong
MATTHEW M., Service Manager from Genesis Of Olive Branch responded on 08/25/2021 01:03 PM

Mr. Plunk,

Thank you for taking the time to talk with me today. Changes are being made for Genesis and I do look forward to your next service visit being an excellent experience for you.

Matt Myrick
Service Manager
Genesis of Olive Branch
662.890.0100
matt@genesisofolivebranch.com
KRISTOPHER S T. from Genesis Of Olive Branch responded on 09/01/2021 01:30 PM

Mr. Plunk, 
We appreciate your feedback. Communication will
be improved, that's the first area where we dropped the ball. This not the way we are to do business.
There have been several process changes put in place and I hope we have the opportunity to earn your
business back.  
I sincerely apoligize. 
Kris True
General Manager

CF
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Chris F.
Hernando, MS
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
verified customerVerified Customer
Category: Service
Customer comes first
Great customer service
Recommended
AF
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Alan F.
Germantown, TN
2019 Genesis G90
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/30/2021
verified customerVerified Customer
Category: Service
Unacceptable Return of vehicle
Not happy this time
Recommended
KRISTOPHER S T. from Genesis Of Olive Branch responded on 02/01/2021 02:04 PM

There is no excuse, and this not typical of our dealership. We have made serveral changes and made improvements to our check points. 
Kris True
General manager 
Genesis of Olive Branch

Verified Customer
Hernando, MS
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020
verified customerVerified Customer
Category: Service
Easy concierge
Love that my used Genesis gets the preferred treatment even though I didn’t buy in olive branch.
Recommended
RONALD W F., SERVICE MANAGER from Genesis Of Olive Branch responded on 12/23/2020 01:16 PM

Mr. Eldridge,

Thank you for the positive survey response. We greatly appreciate you choosing us to service your vehicle. Should you need anything, please do not hesitate to let us know.

RONALD FREE
SERVICE MANAGER
662-890-0100
ronnifree@aol.com
JB
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Jerome B.
Southaven, MS
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2020
verified customerVerified Customer
Category: Service
Great Valet Service
This is my second time to use the valet service for my G90. Chelsea always takes great care of me and the service needs of my G90.
Recommended
RONALD W F., SERVICE MANAGER from Genesis Of Olive Branch responded on 12/08/2020 05:38 AM

Thank you for your response and business!

RONALD FREE
SERVICE MANAGER
662-890-0100
ronnifree@aol.com
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