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Genesis Of Plano

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Latest Reviews
CL
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Christian L.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/07/2025
0
Terrible customer experience
Terrible customer service. I had several warranty issues with my fairly new GV70, and despite following up repeatedly—and even escalating to the managers...
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JB
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J B.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/18/2025
1
Poor Customer Service
I took my car in for service on Monday as both FOB’s stopped working and had to place the FOB at the starter button to start. I called several times to get...
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SW
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S W.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/02/2025
0
Would just like a callback!
I've left 2 messages & emailed in and told someone would call me - It's been over a week and still nothing. Very frustrating, especially for my first...
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JC
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Jill C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2024
10
Excellent Service from Luke Rodgers
I am very grateful for Luke Rodgers service to me in dealing with what turned out to be a lengthy process in getting my 2016 Genesis driver's side mirror...
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RR
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Robert R.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2024
2
GV80 Airbag light
Brought vehicle in for maintenance check/service and state inspection, after waiting 6 weeks for appointment. Airbag light has been on for over 2 months....
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