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SureCritic / Auto Repair / Genesis Of Plano
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Genesis Of Plano

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(89 Reviews)
54
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Score Details

5 stars
78%
4 stars
12%
3 stars
4%
2 stars
1%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
8
Total ReScores™
4.8
ReScore™ Average
54
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(972) 867-5000
No Business Hours Provided

Business Hours

* No Time Zone Provided
909 Coit Road Plano, TX 75075
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Sales Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(89 Reviews)
Write a Review
Recent Reviews
JB
gravatar
J B.
Plano, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/18/2025
1
Category: Sales
Poor Customer Service
I took my car in for service on Monday as both FOB’s stopped working and had to place the FOB at the starter button to start. I called several times to get a status and no one called back even though I left my phone number. Finally got someone on Saturday saying that they were working on it but the Genesis App said that it was parked and locked. No loaner car was available so I am stuck using Uber or Lyft for appointments. I would not recommend this dealership for service.
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