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SureCritic / Genesis Of Raleigh
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Genesis Of Raleigh

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(33 Reviews)
33
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Score Details

5 stars
70%
4 stars
14%
3 stars
7%
2 stars
5%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
2
Total ReScores™
4.5
ReScore™ Average
33
Net Promoter Score ®

Business Details

Categories
Contact
(919) 828-0901
No Business Hours Provided

Business Hours

* No Time Zone Provided
2511 Wake Forest Road Raleigh, NC 27609
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Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(33 Reviews)
Write a Review
Recent Reviews
JH
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Judith H.
Cary, NC
2021 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
verified customerVerified Customer
10
Category: Service
Terryis great
We booked directly with our sales person, Terry. He was very professional. Picked up our car at 7:29 - he was scheduled for 7:30. He left us a "loaner". He called when he was on his way to return our car and was very pleasant throughout our experience.

We have already recommended him and your company for a possible G automobile
JC
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James C.
North Topsail Beach, NC
2019 Genesis G70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/03/2022
verified customerVerified Customer
9
Category: Service
Did they do all interval service work?
My Genesis was in for 24000 mi service interval. Part of the checklist is tire rotation and (I emphasized this item) a check of tire pressures since my dash computer indicated over-inflation on 2 tires. Upon service completion and my drive away, dash computer reported no change to the over-inflated pressures, meaning they did not do this item. What else didn't they do that I could not check?
DM
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Denis M.
Raleigh, NC
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2022
verified customerVerified Customer
10
Category: Service
Excellent service. Highly recommended.
I’ve never had a bad experience with the folks at Genesis. Could not be happier.
Verified Customer
Raleigh, NC
2018 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/12/2022
verified customerVerified Customer
8
Category: Service
Making an appointment is close to I possiblr
Once I was there, my service connecting rep was very nice.

I NEVER get offered the valet service or a car p, which was supposed to be one of the perks in buying a genisys
MB
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Malcolm B.
Clayton, NC
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customerVerified Customer
10
Category: Service
Great service
Bernie was great!
CB
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Carl B.
Middlesex, NC
2020 Genesis G70
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/26/2021
verified customerVerified Customer
0
Category: Service
Poorly run service department
Almost impossible to make a service appointment by phone. Difficult to find a link for scheduling service on their website since it is dedicated almost entirely to sales. I have a Genesis in which routine maintenance is included for 3 years. I’d rather take it to Jiffy Lube than return here. I guess that is what they want.
JAMIE B H. from Genesis Of Raleigh responded on 11/27/2021 04:11 AM

Taking your car somewhere else is not what we want. We are however, short staffed. I am sorry for your poor experience.  We are working hard to improve.

Jamie Holcomb

Verified Customer
Wake Forest, NC
2021 Genesis G70
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/21/2021
verified customerVerified Customer
2
Category: Service
Service dept understaffed and no way to schedule appointments
Tried multiple time to make an appointment, no one answers the phone and voice mail is full. Was told that they did not have staff to answer the phone. Finally got an appointment with the help of a very nice salesperson. I highly suggest you look elsewhere to purchase until they get their service situation figured out.
JAMIE B H. from Genesis Of Raleigh responded on 11/22/2021 04:29 AM

Feedback noted!

Jamie Holcomb

Verified Customer
Clayton, NC
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
verified customerVerified Customer
10
Category: Service
General service
Everything was wonderful. My car was serviced quickly and without issue.
JAMIE B H. from Genesis Of Raleigh responded on 11/17/2021 04:00 AM

Thank YOU!!!!!


Jamie Holcomb

TH
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Thomas H.
Cary, NC
2019 Genesis G80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/25/2021
verified customerVerified Customer
7
Category: Service
Not up to par
Read the details where you asked the same questions over & over & over. 3 hours + with NO explanation is too long
JAMIE B H. from Genesis Of Raleigh responded on 10/28/2021 04:19 AM

Feedback noted. I will reach out today.

Jamie Holcomb
919-839-7353

Verified Customer
North Myrtle Beach, SC
2019 Genesis G80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/19/2021
verified customerVerified Customer
0
Category: Service
No customer service whatsoever for genesis, a luxury car wannabe.
No explanation of service performed. Waited 2.5 hours for recall fix and navigation check. Third time navigation was checked by you, and when we leave dealer, we have the same problem. The last time we left dealership, the navigation froze...again...brought it right back to dealer, and they said they saw it. Had to order part. Part never seemed to be available. When we brought it back for another service, warranty, check, we were told they did not see the freeze happen, and wouldn't authorize a new navigation system. Now, not only does it freeze up, it won't take voice commands. One heck of a way to treat genesis "luxury" (wanna- be)owners.
JAMIE B H. from Genesis Of Raleigh responded on 10/21/2021 03:50 AM

We will reach out today.

Jamie Holcomb
919-839-7353

NW
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Nicholaus W.
Raleigh, NC
2019 Genesis G70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/05/2021
verified customerVerified Customer
1
Category: Service
Worst Customer Service Ever!
Read my retail review! Too much to explain again! Let me just say that this dealerships customer service much change in order for to come back or recommend someone to this dealership.
JAMIE B H. from Genesis Of Raleigh responded on 10/07/2021 03:51 AM

I will reach out today.

Jamie Holcomb
919-839-7353

JL
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Jeffrey L.
Raleigh, NC
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2021
verified customerVerified Customer
10
Category: Service
GV80
Great service
JAMIE B H. from Genesis Of Raleigh responded on 09/09/2021 04:01 AM

Great customers!!  Thanks so much for the review and the kind words!!

Jamie Holcomb
919-356-7788

MS
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Mike S.
Cary, NC
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021
verified customerVerified Customer
Category: Service
excellent place to do business with
Chris at Southern States Genesis is our go to guy. He always takes care of us when we bring our G80 in for scheduled maintenance. He does customer service the right way.
Recommended
JAMIE B H. from Genesis Of Raleigh responded on 07/28/2021 03:55 AM

Thanks so much!

Jamie Holcomb

ML
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Merrick L.
Pikeville, NC
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
verified customerVerified Customer
Category: Service
Good job
I was in and out within an hour for oil and tire rotation.
Not Recommended
JAMIE B H. from Genesis Of Raleigh responded on 07/28/2021 03:55 AM

Thank YOU!!!!!

Jamie Holcomb

MS
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Mark S.
Raleigh, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
GV80 purchase
The purchasing process at Southern States was outstanding. Joe my Genesis sales person was great. Very knowledgeable. No pressure. Acted as my advocate during the purchase
Recommended
JAMIE B H. from Genesis Of Raleigh responded on 07/21/2021 03:55 AM

Thank YOU so much!  If you have any questions, contact me directly in Genesis service.

Jamie Holcomb
919-839-7353

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