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SureCritic / Genesis Of Springfield
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Genesis Of Springfield

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(30 Reviews)
60
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Score Details

5 stars
71%
4 stars
16%
3 stars
3%
2 stars
4%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
15
Total ReScores™
4.2
ReScore™ Average
60
Net Promoter Score ®

Business Details

Categories
Contact
(703) 776-9040
No Business Hours Provided

Business Hours

* No Time Zone Provided
7615 Loisdale Road Springfield, VA 22150
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(30 Reviews)
Write a Review
Recent Reviews
KM
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Kelly M.
Montross, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/07/2024
0
Category: Service
Poor Service Department Communication and Follow-up
Pretty bad customer service experience as it relates to their service department. The sales team is REALLY quick to call you back when you want to buy a car but when it comes time to get it serviced - they are absolutely horrible at calling you back, communicating, and follow-up.
I would not buy a vehicle from a organization that does not make the same effort to help you keep it running well as they do to sell it to you.
I recommend Alexandria Genesis.
TR
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T... R.
Alexandria, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/15/2023
0
Category: Service
Unknowledgeable sales manager
Got to the stage where I finally spoke to the sales manager (Miguel). I introduced myself, but he didn't introduce himself (1st warning).

I had two questions for him concerning the cost which I made him aware of. Instead of answering my questions, he goes into this long diatribe about how they are trying to build customer relationships, and that they want to establish a long term relationship with their clients. This tactic is known as 'deflecting'' (2d warning). He was trying to buy time so he could justify why I should pay for something on the cost sheet that I was not getting. I asked again and he refused to answer the question.

He had been caught and he had no justification for the cost, nor answers to my questions, so he panicked. He then tried to tell me I really didn't want to buy the vehicle in question, despite the fact that it was my FOURTH visit to the dealership.

Bottom line, I left the dealership - no sale for the dealer.
MR
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Matthew R.
Woodbridge, VA
2021 Genesis G70
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customerVerified Customer
Category: Service
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/18/2022
7
Category: Service
Hyundai service rep better than Genesis rep
3rd attempt at chrome repair due to fault in manufacturing. Used to having someone who is knowledgeable in my repair history and has always been extremely helpful. Ever since they have brought in a Genesis Concierge I have not received the same level of service or care that the Hyundai service representatives have given me. Not to mention that the chrome repair is on its 3rd attempt and I am very close to pursing Lemon Law. However, I would like to shout out to Abdon in the service department, he is absolutely top notch and recommended him for all your Hyundai needs.
Nick C., Client Relations Specialist from Genesis Of Springfield responded on 03/23/2022 01:01 PM

Thank you for your feedback

ROBERT (NICK) CASTEEL
CUSTOMER SERVICE SPECIALIST
RCASTEEL@SAFFORDAUTO.COM

RJ
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Richard J.
Stafford, VA
2021 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
verified customerVerified Customer
10
Category: Service
The personnel were very professional
They worked with me and did the service while I was there and got me out in record time. Appreciated that as I had a busy day.
Nick C., Client Relations Specialist from Genesis Of Springfield responded on 03/15/2022 10:44 AM

Thank you for your feedback!!!!!!!

ROBERT (NICK) CASTEEL
CUSTOMER SERVICE SPECIALIST
RCASTEEL@SAFFORDAUTO.COM

CN
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Curtis N.
Waldorf, MD
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
verified customerVerified Customer
10
Category: Service
Service with a smile
I live the fact that the staff is very friendly and help. The service is great!
Nick C., Client Relations Specialist from Genesis Of Springfield responded on 12/04/2021 09:12 AM

Thank you for your feedback!!!!!!!!!!

Robert (Nick) Casteel
Customer Service Specialist
rcasteel@saffordauto.com 

AB
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Anthony B.
Fort Washington, MD
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2021
verified customerVerified Customer
10
Category: Service
Excellent Service!
The service is great. I use to go to Genesis of Alexandria but the response to the customers is out of this world. They keep you updated on the service of your vehicle and quickly resolve any issues.
Nick C., Client Relations Specialist from Genesis Of Springfield responded on 11/12/2021 11:45 AM

Thank you for your feedback!!!!!!!!!

Robert (Nick) Casteel
Customer Service Specialist
rcasteel@saffordauto.com

RA
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Roger A.
Hanover, MD
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
verified customerVerified Customer
10
Category: Service
Car service
The service staff at Safford, Genesis of Springfield, was amazing especially Renee. Very respectful, understanding and explained to me everything before my car was serviced. Keep the good job going!!!!!
Nick C., Client Relations Specialist from Genesis Of Springfield responded on 08/20/2021 05:43 AM

THANK YOU FOR YOUR FEEDBACK

ROBERT (NICK) CASTEEL
CUSTOMER SERVICE SPECIALIST
571-421-8258
RCASTEEL@SAFFORDAUTO.COM

Verified Customer
Springfield, VA
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
verified customerVerified Customer
Category: Service
Great servicw
Keep up the good work
Recommended
Peter K., Service Manager from Genesis Of Springfield responded on 07/19/2021 12:34 PM

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
Nick C., Client Relations Specialist from Genesis Of Springfield responded on 07/21/2021 02:06 PM

THANK YOU FOR YOUR FEEDBACK!!!!

ROBERT (NICK) CASTEEL
CUSTOMER SERVICE SPECIALIST
571-421-8258
RCASTEEL@SAFFORDAUTO.COM

SS
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Sheri S.
Potomac, MD
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2021
verified customerVerified Customer
Category: Service
Excellent customer service.
Love my Genesis G80 and the customer service provided by Genesis of Springfield is top notch!
Recommended
Peter K., Service Manager from Genesis Of Springfield responded on 06/10/2021 07:34 AM

Thank you for your feedback!

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
Verified Customer
Winchester, VA
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
verified customerVerified Customer
Category: Service
Great service experience
Rene was great, professional and good communication.
Recommended
Peter K., Service Manager from Genesis Of Springfield responded on 06/08/2021 04:36 AM

thank you for your feedback! 

 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
Verified Customer
Dumfries, VA
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021
verified customerVerified Customer
Category: Service
Great service
Concierge pickup, updates, payment and delivery were well executed
Recommended
Peter K., Service Manager from Genesis Of Springfield responded on 06/03/2021 06:09 AM

thank you for your feedback!

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
PA
gravatar
Prince A.
White Plains, MD
2018 Genesis G90
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/23/2021
verified customerVerified Customer
Category: Service
Routine Maint
My service advisor has to be the best. He responds well to phone calls, and follow-up well with me after I receive my career from service. Overall, I rate Abdon from Springfield 5 stars.
Recommended
Peter K., Service Manager from Genesis Of Springfield responded on 05/24/2021 06:21 AM

Thank you for your feedback!

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
LB
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Lewis B.
Springfield, VA
2019 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/24/2021
verified customerVerified Customer
Category: Service
Peter K., Service Manager from Genesis Of Springfield responded on 03/24/2021 07:48 AM

Thank you for your feedback 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
Peter K., Service Manager from Genesis Of Springfield responded on 04/09/2021 06:22 AM

.

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
NS
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Nina S.
Dumfries, VA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
verified customerVerified Customer
Category: Service
Great Customer Service
Genesis of Springfield provided exceptional service sales rep Carlton was great. It was no delay everything happened in a timely manner. I didn’t sit there for hours. The financial department was great with going over all the details. I was in and out. Service department was also great and timely.
Recommended
PP
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Peter P.
Alexandria, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2020
Great Car, Great Price, Great Staff.
Everything was on point. The only question I had after researching this beautiful and impressive sedan was how the dealership experience would be and they did bit disappoint.
Recommended
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