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SureCritic / Genesis Of Tulsa
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Genesis Of Tulsa

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(26 Reviews)
33
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Score Details

5 stars
63%
4 stars
18%
3 stars
6%
2 stars
5%
1 star
5%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5
3
Total ReScores™
4.7
ReScore™ Average
33
Net Promoter Score ®

Business Details

Categories
Contact
(918) 622-4175
No Business Hours Provided

Business Hours

* No Time Zone Provided
9777 S Memorial Drive Tulsa, OK 74133
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Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(26 Reviews)
Write a Review
Recent Reviews
FC
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Faith C.
Broken Arrow, OK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
0
Category: Service
Flat tire
Had a flat tire. Talked to Stacey when I went in to get a new tire. They did not have it in stock and had to order it. This was late Friday afternoon. They had the tire on Tuesday and let me have a loaner car until it came it. They delivered my car to my door Tuesday morning at about 10:00 A.M. Could not have been more pleased. They also changed the oil while they had car as it was close to the due date which keep me from having to bring it back in. Stacy was on top of everything and kept me advised. Excellent Service.
RR
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Russell R.
Tulsa, OK
2017 Genesis G90
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/02/2022
verified customerVerified Customer
3
Category: Service
Not pleased
Repair didn’t result in any change in parking sensor behavior. They are still erratic. Service Advisor not cooperative and argumentative. Had to wait an excessive amount of time (45 minutes or more) after arriving at dealership to pickup vehicle while paperwork was completed. These are some reasons I try to avoid services here except for warranty work. Not what I would call a Genesis experience. So, I got new tires at Costco and battery replacement and Service at Meineke. Good service there and no up selling for unnecessary injection cleaning.
Brian F., Service Manager from Genesis Of Tulsa responded on 03/04/2022 09:31 AM

Thank you Russell, for taking the time to let us know these issues. I will be reaching out to learn more about your visit! We appreciate your business and I look forward to speaking with you! 

Brian Finley
Service Manager
918-992-6491
BF
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Brandy F.
Tulsa, OK
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
verified customerVerified Customer
9
Category: Service
Quickly done with service
I was originally told it would be an hour to hour and half. My car was done within 45 min and was pleasantly surprised with how quickly it was done.
Brian F., Service Manager from Genesis Of Tulsa responded on 02/02/2022 10:22 AM

Thank you Brandy for leaving us this great feedback! It's always a plus when the service is done before estimated time! We are pleased you are happy with your visit and look forward to more visits in the future. 

Brian Finley
Service Manager
918-992-6491
KK
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Kelly K.
Pryor, OK
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
verified customerVerified Customer
8
Category: Service
Oil change
Basically went through Jennifer to get pick up time set. She’s absolutely wonderful on customer satisfaction
Brian F., Service Manager from Genesis Of Tulsa responded on 02/02/2022 10:20 AM

Thank you Kelly for taking the time to leave us your feedback! We always love servicing your beautiful Genesis and we will be working on more ways to make this experience top notch for you!! Our goal is to make sure you are satisfied!

Brian Finley
Service Manager
918-992-6491
Verified Customer
Broken Arrow, OK
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customerVerified Customer
10
Category: Service
Great experience!
The personnel were very attentive and informative. They gave me a time estimate and cost up front and met that expectation.
Brian F., Service Manager from Genesis Of Tulsa responded on 02/02/2022 10:17 AM

We love that you are pleased with your visit with us here at Genesis of Tulsa. It's important to us to keep every customer updated and explain all services, that's why we have great customer relationships!! We look forward to your next service visit!

Brian Finley
Service Manager
918-992-6491
AD
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Ashley D.
Coffeyville, KS
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
verified customerVerified Customer
10
Category: Service
Genesis is the Exception
The Tulsa location in my opinion, is the epitome of what you want or expect any car experience to be. Knowledgeable, Polite, Professional, Courteous, Helpful, and extremely accommodating. I have honestly never been so impressed with a dealership, its employees or the service department. Genesis of Tulsa has set the bar so high for what is expected and their customer service, they have made a customer for life. They aren't the rule, they are the exception. They value me as a customer. They value my time and it shows. Service department was easy to deal with and very timely. Outstanding in all aspects. I cannot say enough about the dealership and team.
Brian F., Service Manager from Genesis Of Tulsa responded on 11/29/2021 10:49 AM

Thank you for the great feedback! I will pass this on to Megan. Look forward to seeing you on your next visit. 

Brian Finley
Service Manager
918-992-6491
BA
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Bobby A.
Tulsa, OK
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
verified customerVerified Customer
10
Category: Service
Great experience
I like the fact that they are courteous, pleasant to deal with, listen to what I am saying. The service is very quick and they always follow up the visit with a text or phone call.
Brian F., Service Manager from Genesis Of Tulsa responded on 11/29/2021 10:48 AM

Thank you for yoru feedback! We look forward to seeing you on your next visit. 

Brian Finley
Service Manager
918-992-6491
SB
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Steven B.
Bixby, OK
2019 Genesis G70
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/26/2021
verified customerVerified Customer
3
Category: Service
Great Staff - Slow Service
The personnel are very nice and detailed in their explanations and expectations. Comfortable sitting rooms (which you’ll probably need). However, the service is very slow, expect an hour just for an oil change (that’s even scheduled). They also missed resetting my service counter.
Brian F., Service Manager from Genesis Of Tulsa responded on 10/27/2021 08:39 AM

Thank you for taking the time to visit with me about your service experience. I will get someone out ot reset your reminder today!

Brian Finley
Service Manager
918-992-6491
FE
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Frank E.
Catoosa, OK
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
verified customerVerified Customer
10
Category: Service
2nd trip
quick and easy
Brian F., Service Manager from Genesis Of Tulsa responded on 10/27/2021 08:39 AM

Thank you for the great feedback!

Brian Finley
Service Manager
918-992-6491
KK
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Kelly K.
Pryor, OK
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customerVerified Customer
8
Category: Service
Good
Jennifer was hired by Tulsa Genesis in the last month or two and she definitely knows how to treat a customer and how important it is for a dealership to honor what they promised a customer when they purchased a car. Hopefully management will take notice of this lady’s efforts she puts forth
Brian F., Service Manager from Genesis Of Tulsa responded on 09/30/2021 06:42 AM

Thank you for your response, trust me hiring Jennifer is a huge asset to our team and we are glad she is here and doing a great job. 

Brian Finley
Service Manager
918-992-6491
GM
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Gene M.
Tulsa, OK
2021 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/18/2021
verified customerVerified Customer
8
Category: Service
First Service Experience w/ Genesis of Tulsa
My 2021 G80 is an outstanding vehicle. I'm hopeful the local service department is equally so!
Brian F., Service Manager from Genesis Of Tulsa responded on 09/29/2021 09:15 AM

Thank you for your feedback sir! We look forward to seeing you next time. 

Brian Finley
Service Manager
918-992-6491
TM
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Thomas M.
Tulsa, OK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2021
10
Category: Service
Amazing Car, Amazing Crew!!!
The XD80 is a sleek, beautiful, expertly appointed powerhouse that really sells itself BUT we truly enjoyed spending our morning with Johnny B, our salesman who walked us through every step of the process and gave us plenty of options and details about several models and the purchase process. Johnny is a man of integrity, good humor and grit and helped us find a terrific match after what we came to look for was out of stock. Julio, the man with all the hats and Nick in the back finance office were both very knowledgeable and true to their word - plus they got us taken care of and out the door to meet a tough timing challenge. It was great to meet Greg in Service and get all the details about the service department and what to expect and we’re looking forward to a great relationship with our new friends just up the block. The whole team was on the ball and we both will happily recommend Tulsa Hyundai Genesis to anyone looking for a positive purchase experience.
Brian F., Service Manager from Genesis Of Tulsa responded on 09/29/2021 09:13 AM

Thank you for the great review, glad you are enjoying your Genesis!

Brian Finley
Service Manager
918-992-6491
WW
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William W.
Argyle, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/27/2021
0
Category: Service
If integrity matters.....
If integrity matters to you then think twice. Spent the day on the phone trying to get information about a GV80 they advertised on the internet. Numerous conversations about packages/trims and cost. Was quoted $58,800 a number of times which was also advertised online (GV80 prestige package). When it came down to "finalizing" the out-the-door price they were going to charge me 7K extra as a dealer markup. Did not mention that all day long, not until I was about to put a deposit down. Was so excited to be able to buy my wife this car and all of a sudden, they at the last minute upcharge me 7K. Why not be upfront with me in the beginning. Why advertising online a price you are not willing to honor. Where has integrity gone? All I know is that I did not find it here at Genesis of Tulsa.
KK
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Kelly K.
Big Cabin, OK
2018 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customerVerified Customer
8
Category: Service
Good
Ratings given to dealership this time goes directly to the efforts Of Jennifer. Complaints before on promises made by Salesman and dealership fell upon deaf ears. She made the effort to correct the wrongs of this dealership and excellent service was provided this time
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/27/2021
5
Category: Service
Terrible
Was contacted byJennifer who had just started Monday and she actually got some results on improving Tulsa Hyundai’s customer relations. If ever a dealership needed someone with her motivation it was Tulsa Hyundai. Will return only due to her to see if management listens to this young lady, if they don’t they will be shutting their doors before long. Go Jennifer
Brian F., Service Manager from Genesis Of Tulsa responded on 09/29/2021 09:10 AM

Kelly, 
Just touching base to make sure we got you taken care of on your last visit.

Brian Finley
Service Manager
918-992-6491
FC
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Faith C.
Broken Arrow, OK
2021 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2021
verified customerVerified Customer
10
Category: Service
Oil change
I still need help understanding features of my new Genius .
Brian F., Service Manager from Genesis Of Tulsa responded on 09/29/2021 09:11 AM

Thank you for the 5 star review!

Brian Finley
Service Manager
918-992-6491
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