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Genesis Of Union City

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(22 Reviews)
46
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
46
Net Promoter Score ®

Business Details

Categories
Contact
(770) 471-1000
No Business Hours Provided

Business Hours

* No Time Zone Provided
7665 Highway 85 South Riverdale, GA 30274
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(22 Reviews)

MW
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Marvyn W.
Lithonia, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
verified customerVerified Customer
10
Category: Service
This time it was great!
There have been times when it wasn't the best. This time the service department was on top of their game. Fast, friendly and efficient. Way to go!

Verified Customer
Riverdale, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2021
verified customerVerified Customer
10
Category: Service
Happy Customer
I'm a happy customer. Everytime I visit the service department them are willing and ready to serve your every need. I keep coming back because they are very Nice and Professional

CW
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Chantelc W.
Jonesboro, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/17/2021
verified customerVerified Customer
Category: Service
Poor communication wit customer
My car was at dealer for 2 whole days and none touched my car and I had an appt...none called or reached out I had to call.and see what the status of my vehicle jus to find out its jus been sitting..my appt was wed &friday no work had been done the tech stated he hadn't had time he will look at it unacceptable
Not Recommended

RM
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Ree M.
Fayetteville, GA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/23/2021
verified customerVerified Customer
Category: Service
Emergency
I felt like the woman in service didn't believe me about my car and I was sent away. I returned later that day with my car being towed. I was stranded ?.....I am 65 yrs.old and a female. How I was treated wasn't good.
Not Recommended

Verified Customer
Fayetteville, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/28/2021
verified customerVerified Customer
Category: Service
horrible experience
DO NOT use this dealership for any reason.
Not Recommended

Verified Customer
Riverdale, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
verified customerVerified Customer
Category: Service
Sense of Urgency
Great Service and Concern about Customers
Recommended

RJ
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Robert J.
Forest Park, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
verified customerVerified Customer
Category: Service
Great service
Excellent experience
Recommended
DEBBIE B. from Genesis Of Union City responded on 02/02/2021 05:42 AM

 

Thank you very much for your review of your service experience! They are always helpful to see how we are performing for our valuable customers. We want to make the ownership of your Genesis a positive and enjoyable experience and we always strive to exceed your expectations. We look forward to your continued patronage and Thank You for choosing Southtowne!

D Branch
Customer Service Rep
Southtowne Hyundai
770-471-1000 ext 137

SV
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Shirell V.
Ellenwood, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2021
verified customerVerified Customer
Category: Service
Employees like Eddie, service, new service manager
Whenever I have my car serviced it is cleaned before returned. Eddie is my service representative and he goes above and beyond to give me top notch service and always keeps me informed about my vehicle. He has had to solve a few problems for me and I really appreciate him.
Recommended
DEBBIE B. from Genesis Of Union City responded on 02/02/2021 05:36 AM

 Thank you for the wonderful compliment Eddie is a trained professional who cares about his customers and their needs. We are very proud to have  him  as part of our team. We look forward to serving you again and Thank You for choosing Southtowne!

D Branch
Customer Service Rep
Southtowne Hyundai
770-471-1000 ext 137

GI
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George I.
Riverdale, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2020
verified customerVerified Customer
Category: Service
Service
Not far from home
Recommended
DEBBIE B. from Genesis Of Union City responded on 02/02/2021 05:30 AM

Thank you for taking the time to share your feedback with us. We always strive to provide our customers with a friendly and thorough service experience and hope all your concerns have been addressed to your satisfaction. If there is anything else we can assist you with please don’t hesitate to call and speak with one of our team members. Thank you for choosing Southtowne!

D Branch
Customer Service Rep
Southtowne Hyundai
770-471-1000 ext 137

CS
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Charlene S.
Ellenwood, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2020
verified customerVerified Customer
Category: Service
Service
I really appreciate the professionalism and pleasant atmosphere. Genesis is always on point. I love my vehicle
Recommended
DEBBIE B. from Genesis Of Union City responded on 02/02/2021 05:29 AM

Thank you very much for your review of your service experience! They are always helpful to see how we are performing for our valuable customers. We want to make the ownership of your Genesis a positive and enjoyable experience and we always strive to exceed your expectations. We look forward to your continued patronage and Thank You for choosing Southtowne!

D Branch
Customer Service Rep
Southtowne Hyundai
770-471-1000 ext 137

RM
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Ree M.
Fayetteville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2020
verified customerVerified Customer
Category: Service
Friendliness and caring about you as an individual
Mike in Service is GREAT !!!!!
Recommended
DEBBIE B. from Genesis Of Union City responded on 12/04/2020 05:23 AM

Thank you very much for your review of your service experience! They are always helpful to see how we are performing for our valuable customers. We want to make the ownership of your Genesis a positive and enjoyable experience and we always strive to exceed your expectations. We look forward to your continued patronage and Thank You for choosing Genesis of Union City!

D Branch
Customer Service Rep
Southtowne Hyundai
770-471-1000 ext 137

JD
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Joel D.
Griffin, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
verified customerVerified Customer
Category: Service
Customer Service
Good Job
Recommended

Verified Customer
Atlanta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2020
verified customerVerified Customer
Category: Service
Great experience after poor experience at another dealership
I went to Genesis of Union City after receiving poor service at another Genesis dealership, the one I actually purchased the car (2020 G80) from. The car had damaged door trim at purchase and I was assured the trim would be fixed. After dropping my car off there for 10 days, the trim was still not fixed. I went to Genesis of Union City and was greeted by David. He listened to my concerns and inspected my car. He told me he would order the parts and it would take approximately 3 days to fix it. He was actually able to get my car fixed in 1 day flat. I was so thankful! I'm glad I took the drive to Genesis of Union City. My car looks perfect. I will be using this dealership for all of my service needs.
Recommended
DEBBIE B. from Genesis Of Union City responded on 09/29/2020 10:45 AM

 

Thank you very much for your review of your service experience! They are always helpful to see how we are performing for our valuable customers. We want to make the ownership of your Genesis a positive and enjoyable experience and we always strive to exceed your expectations!

D Branch
Customer Service Rep
Southtowne Hyundai
770-471-1000 ext 137

Verified Customer
Ellenwood, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/23/2020
verified customerVerified Customer
Category: Service
facility needs better management
Valet service manager would not return my calls so I couldn't schedule concierge service. I took the car to the dealership and the service department would not honor the concierge service agreement. Sales staff with "great news" kept approaching customers in the service department. A little too aggressive...tone it down. I hope I can find another Genesis service department, I prefer not to use this one again.
Not Recommended
DEBBIE B. from Genesis Of Union City responded on 09/25/2020 05:45 AM

D Branch
Customer Service Rep
Southtowne Hyundai
770-471-1000 ext 137

DA
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Darline A.
Mcdonough, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
verified customerVerified Customer
Category: Service
Excellent Service Department
They listened to my concerns and didn’t stop until my car was repaired properly !
Recommended
DEBBIE B. from Genesis Of Union City responded on 09/25/2020 05:55 AM

 

Thank you very much for your input as well as your business. We strive to exceed our customers expectations and maintain a friendly and courteous relationship. We surely appreciate the positive 5 Stars and Thank You for  choosing Genesis of Union City!

D Branch
Customer Service Rep
Southtowne Hyundai
770-471-1000 ext 137

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