ReScore Reviews™ (5)

ReScore
Overall Rating 3.800002/5Overall Rating 3.800002/5Overall Rating 3.800002/5rating 3.800002rating 3.800002
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
98% Would Recommend
Latest Review 8 days ago
Stanly R. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Stanly said the service was wonderful. He was extremely happy with the service.
Vehicle: Mercedes-Benz C300
Category: Service
Service Date: 02/07/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
Theo K. at Theo's Automotive responded on 02/15/2018

Mr. Stanley,
Your review is greatly appreciated.
Thank you very much.
Theo

Jordan B. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jordan said the business did a good job.
Vehicle: BMW 3 Series
Category: Service
Service Date: 02/09/2018
Review Created: 02/12/2018
This review was collected via phone interview by Customer Research Inc.
Theo K. at Theo's Automotive responded on 02/14/2018

Mr. Jordan,
Your review is greatly appreciated.
Thank you,
Theo

Reginald D. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Reginald said the staff provide good quality work.
Vehicle: Cadillac Escalade EXT
Category: Service
Service Date: 02/08/2018
Review Created: 02/09/2018
This review was collected via phone interview by Customer Research Inc.
Theo K. at Theo's Automotive responded on 02/14/2018

Mr. Reginald,
Your review is greatly appreciated.
Thank you,
Theo

Brian D. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brian said he would recommend this business.
Vehicle: Ford Focus
Category: Service
Service Date: 02/06/2018
Review Created: 02/08/2018
This review was collected via phone interview by Customer Research Inc.
Theo K. at Theo's Automotive responded on 02/12/2018

Brian,
Thank you very much for your kind review.
Theo

Bill G. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Bill said he's been going to this facility for 5 years and Scotty is fantastic. He never has to take his vehicle back for the same problem because he always takes care of it.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 02/06/2018
Review Created: 02/07/2018
This review was collected via phone interview by Customer Research Inc.
Theo K. at Theo's Automotive responded on 02/12/2018

Bill,
Thank you very much for your kind review.
Theo

Jennifer T. on 02/03/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jennifer said the staff were very friendly, fast, and efficient. She was in and out in 30 minutes.
Vehicle: GMC Terrain
Category: Service
Service Date: 01/31/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Theo K. at Theo's Automotive responded on 02/12/2018

Jennifer,
Thank you very much for your kind review.
Theo

ROGER C. on 02/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent, competent, friendly service"
Friendly, courteous, willing to explain repair problems to my dubious wife, fair prices, excellent service. Have used Theo for about 20 years. Service counter people, Jim and Sam are very helpful in arranging drop off, loaner, pick up when needed.
Vehicle: BMW 5 Series
Service Date: 01/31/2018
Review Created: 02/02/2018 10:19 AM
Theo K. at Theo's Automotive responded on 02/05/2018

Mr.Roger,
As always your great review is greatly appreciated.
Thank you very much. Theo

Xavier J. on 01/31/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Xavier said the business has always provided good service. Jim has always had a good sense of humor which makes it easier, no matter how high the bill is.
Vehicle: Mercedes-Benz GL-Class
Category: Service
Service Date: 01/30/2018
Review Created: 01/31/2018
This review was collected via phone interview by Customer Research Inc.
Theo K. at Theo's Automotive responded on 02/05/2018

Mr. Xavier,
Your great review is greatly appreciated.
Thank you very much. Theo

JOYCE P. on 01/28/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"EXCELLENT SERVICE AS ALWAYS."
Excellent service. Keep up the good work. Scottie and Jim are a great asset in providing outstanding customer service. Hang on to them forever.
George & Joyce Pilch
Vehicle: Honda Pilot
Service Date: 01/27/2018
Review Created: 01/28/2018 05:50 AM
Theo K. at Theo's Automotive responded on 02/05/2018

Joyce,
As always your great review is greatly appreciated.
Thank you very much. Theo

MARION S. on 01/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and knowledgeable Service"
Thank you for the prompt service. This was my third trip to Theo's. I admit I was very wary the first time. It is great to know they have good service techs and Customer service was
outstanding..
Vehicle: BMW 3 Series
Service Date: 01/24/2018
Review Created: 01/25/2018 05:45 AM
Theo K. at Theo's Automotive responded on 02/05/2018

Mr. Marion,
Your great review is greatly appreciated.
Thank you very much. Theo

JACKSON W. on 01/24/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Error with ordering parts but otherwise a good customer experience"
I took my 08 Mazdaspeed 3 in for an oil change, inspection, and brake service. The oil change was completed promptly and the correct type of oil was used (you would be surprised - I have had shops try to put 5w-20 in a turbocharged vehicle). I am not sure if it was an error on the part of the business or their supplier but initially, the incorrect parts for the brakes arrived after the work had begun which ended up delaying the completion of the work by another day. I would recommend making an appointment during the week if you need anything extensive done as they are only open from 8am-1pm on Saturdays and have one manager and one technician working. The price was reasonable and I am very satisfied with my new front brakes.
Vehicle: Mazda Mazda3
Service Date: 01/23/2018
Review Created: 01/24/2018 09:04 AM
Theo K. at Theo's Automotive responded on 01/24/2018

Mr. Jackson,
Your review is greatly appreciated.
Thank you very much, Theo

GABRIELE C. on 01/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ease of getting an appointment "
No complaints
Vehicle: Mercedes-Benz C-Class
Service Date: 01/22/2018
Review Created: 01/23/2018 05:18 PM
Theo K. at Theo's Automotive responded on 01/24/2018

Mr. Gabriele,
Thank you for your kind responce.
Theo

CLARENCE C. on 01/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and professionalism "
Great service and every time I bring my vehicles to the shop I leave with a smile . Jim and Sam are very patient and a great reliable source to answering my questions about my car . Glenn is a very crafty and polite mechanic . He does a 100 percent job on all my vehicles since they are German and need extra attention. Scotty runs the shop like a Indy 500 lead mechanic . Kudos to the entire shop .
Vehicle: Volkswagen GTI
Service Date: 01/22/2018
Review Created: 01/23/2018 02:40 AM
Theo K. at Theo's Automotive responded on 01/23/2018

Mr. Clarence,
Wow.......! what an excllent review. Thank you very much from all of us. Theo

TOM M. on 01/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very pleased"
I am very pleased with the care given to my vehicle by the Team at Theo's Automotive. They promptly recognized and corrected the mechanical issues. I highly recommend Theo's Automotive.
Vehicle: Chrysler Town & Country
Service Date: 01/19/2018
Review Created: 01/21/2018 05:37 AM
Theo K. at Theo's Automotive responded on 01/22/2018

Mr. Tom,
Your review is greatly appreciated.
Thank you very much, Theo

Julia L. on 01/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Julia said this business is very good at finding and fixing the problems with her vehicle.
Vehicle: BMW 3 Series
Category: Service
Service Date: 01/16/2018
Review Created: 01/20/2018
This review was collected via phone interview by Customer Research Inc.
Winfred F. on 01/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Winfred said his experience with this business was great. There were no issues at all.
Vehicle: Chevrolet Cruze
Category: Service
Service Date: 01/03/2018
Review Created: 01/20/2018
This review was collected via phone interview by Customer Research Inc.
Theo K. at Theo's Automotive responded on 01/23/2018

Mr. Winfred,
Your review is greatly appreciated.
Thank you very much, Theo

John S. on 01/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
John said the service was excellent.
Vehicle: Ford F-150
Category: Service
Service Date: 01/06/2018
Review Created: 01/20/2018
This review was collected via phone interview by Customer Research Inc.
Theo K. at Theo's Automotive responded on 01/23/2018

Mr. John,
Your review is greatly appreciated.
Thank you very much, Theo

Julia L. on 01/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Julia said this business is very good at finding and fixing the problems with her vehicle.
Vehicle: BMW 3 Series
Category: Service
Service Date: 01/16/2018
Review Created: 01/20/2018
This review was collected via phone interview by Customer Research Inc.
Theo K. at Theo's Automotive responded on 02/05/2018

Julia,
Your great review is greatly appreciated.
Thank you very much. Theo

Mike Y. on 01/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mike said the staff were professional, told him in full detail what was happening with his vehicle, and the price was reasonable as well.
Vehicle: INFINITI FX35
Category: Service
Service Date: 01/08/2018
Review Created: 01/20/2018
This review was collected via phone interview by Customer Research Inc.
Theo K. at Theo's Automotive responded on 01/23/2018

Mr. Mike,
Your review is greatly appreciated.
Thank you very much, Theo

FRED K. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Theo's is the best."
Scottie is the best! My wife's Volvo is back, thanks to excellent repair.
Vehicle: Volvo XC90
Service Date: 01/19/2018
Review Created: 01/19/2018 09:50 PM
Theo K. at Theo's Automotive responded on 01/22/2018

Mr. Fred,
Your review is greatly appreciated.
Thank you very much, Theo

Displaying Review 1 - 20 of 1187 in total