ReScore Reviews™ (5)
You were right a clerical mistake was made in our part. It was corrected and we issued a refund to you.
Sorry for our mistake,
Thank you, THEO
Thank you very much for your responce and your review.
Everyone was super nice and I still have absolute faith in them as my repair shop....but this was not a 5 star visit for me this time. I will continue to bring my car in for service, but will definitely check better that all things are included and/or done correctly before leaving the lot.
Thank you very much for your review and I do appreciate your kind words. I am sorry the trouble you had with the issue with the busted motor mount. I assure you that we did nothing to create this problem however I completely understand your feeling and understanding about it.
I am sure we can make it up in the future, please talk to me on your next visit and I promise you I will make it good for you. Of Course 5 star reviews is what always are aiming for, but sometimes as you say we have to settle for 3.
Thank you, THeo
I believe you were aware prior the last repair that we did in your truck that you had an issue with contaminated fuel but you chosen to ignore it at that time. The failure this time is not what we have worked on previously it is because your fuel is contaminated and your gas tank needs to be removed and cleaned. In any case we will try to help out if any further repairs are needed.
Thank you, THEO
It's not by chance we have 98% positive reviews on our work. It is because we employee dedicated, hard working, knowledgeable and honest individuals. You brought in your 2003 Land Rover for a coolant leak and we pressure tested the cooling system (system pressure) and we discovered a leak on one of the coolant hoses behind the throttle body was leaking.
We repaired the leak, and verified it again by pressure testing the system that we had no more leaks. You, as a gentleman, should have either called me or brought your car back for us to verify the source of this new leak, that of course would have been free of charge. Instead, you choose to post this one star negative review.
There will always be 2% of customers that no mater what we do, there will always be something to complain or be unhappy about it, and it'sunfortunate you didn't allow us the opportunity to not be that 2%. Please come back to our garage with the credit card you used and we will issue you a full refund for the $112.00 you paid, and wish you the best in finding someone else for your future automotive needs.
Thank you for your kind review it is greatly appreciated.
Thank you for taking time out of your day to write a review for our shop. Its been our pleasure caring for your vehicles over the past few years!
Thank you for taking time to write a review on about your personal experience in our automotive shop. We are happy to welcome you to the family and look forward to caring for your automotive needs for many moons to come!
Thank you for the recommendation!
I'm glad to hear our staff was able to accommodate! It was a pleasure meeting you and know we are here if you need anything in the future. Thank you again!
Thank you! We love to hear the feedback from our valued customers and we are very pleased that you are happy with our service.
Thank you for the recommendation! It was a pleasure meeting you and we hope to see you for any of your vehicles needs!
Ms. Watts, we are beyond appreciative of the kind thoughts you've expressed about our business. We truly can not thank you enough. It has been a pleasure welcoming you to your new automotive shop this year.
We are always thankful to our wonderful customers who take the time to write a review for our business. Caring for your automotive needs has been a pleasure and we certainly appreciate the recommendation!
Thank you from the entire staff at Theo's! It was wonderful getting to know you this year and hope to have several years caring your vehicles' needs in the future!
Thank you for taking time to write a 5 star review. We love to hear stories of those who follow the shop and our staff down through the years. We are honored that you have entrusted us to take care of your automotive needs!
Thank you for the recommendation and kind words! We've been lucky to have a customer as yourself over the years!
Thank you for taking the time to recommend our business. It was a pleasure meeting you and please remeber us for any of your auotmotive needs!
We are always thankful to our wonderful customers who take the time to write a five star review for our shop. Thank you! And our apologies that you had to bring your vehicle back in - but I am glad we were able to correct the problem.
Mr. Owens, I apologize for the lack of communication and that you feel this way. I am currently out of town - however, will be contacting my front office staff to address this with them. If there is anything you need in the future we will make sure to follow up with proper communication. Again, my apologies.