Theo's Automotive

Mr. Richard,
You are quite right I am upset just as much as you are about having to bring your car back the second time for a simple burb that was not performed right the first time.
Sorry again for the inconvenience and thank you for your feedback. Steps taken not to repeat same mistake again.
Sincerely. THEO

Mr. Joseph,
You were right a clerical mistake was made in our part. It was corrected and we issued a refund to you.
Sorry for our mistake,
Thank you, THEO

Mr. Joseph,
Thank you very much for your responce and your review.
Theo

Mr.Tim,

Based on 98.3% positive five star reviews (for over 1045) I don’t take kindly to get one with two stars and here is why.

Your issue and codes we were getting were based on either a problem with low oil pressure, intermittent acting cam sensor or a very expensive fix of replacing the Vanos unit.

It was explained and agreed upon to take the first route by flushing your oil (sometimes that takes care of the problem) the second time we replaced the cam adjustor solenoid and before we let your car go we drove it and rechecked it and there was no code active or pending.

Now you claim that the check engine light has come on again. First of all, we don’t know if it’s the same problem. If it is the same issue then we will procced with the more expensive repair and apply the money you have paid so far on this repair, (this way you gain and we lose)

We did all these repair steps for your benefit so you don’t have to spend a lot of money for a repair that you might not need.

Instead of slapping us with this two star review and especially since you were told the steps we were taking, you should have come back and lets us finish this repair with the third and most expensive option.

Thank you, Theo

Thank you for your review and Merry Christmas.
Theo

Mr. Antony, we do our best to diagnose and fix problems the first time. In the case with your AC what we found the first time was just the Schrader valves were leaking (both AC hoses were inspected and they were not leaking at that time). We replace the Schrader valves and pressure tested the AC system and no further leaks were detected.
On your second visit it so happened that one of the AC hoses was leaking and that is what we replaced.
Please note, as a good will we did not charge you again for evacuating and recharging your AC.
So in fact it did not cost you anymore than you would have had to pay if we were to fix both leaks at the same time.
I hope this response has clarified your issue.
Thank you, THEO

Mr. Jared,
Both of us had a bad experience with your vehicle. We have spent countless hours without charging you for our work. You vehicle was and still is in a bad shape. As you were explained and also pointed out to you your vehicle had multiple Mechanical issues due the high mileage and lack of maintenance as well as multiple electrical, rust and wiring issues due that this vehicle had taken multiple mud baths on the swamps of Louisiana. You were informed all along and shown what we did and why, and I am surprised with this negative review.
Had we known that your vehicle was in such a deplorable state before we started we would never have taken this car in for any type of repairs. I guess this time we learned by our mistake.
THEO
PS: We still have the old parts that we removed that you claimed did not need. You can come and pick them up at any time.

Mr. Jared,
I believe you were aware prior the last repair that we did in your truck that you had an issue with contaminated fuel but you chosen to ignore it at that time. The failure this time is not what we have worked on previously it is because your fuel is contaminated and your gas tank needs to be removed and cleaned. In any case we will try to help out if any further repairs are needed.
Thank you, THEO

Mr. James,
Here are the facts, we did send you a text message with our free electronic report to you phone here is the link. http://2um.me/52ag which indicates whatever you have mentioned above need to have taken care of it.
Since you did not reply to our message and request to have this done we did not do the work of course without prior authorization.
If you look at your invoice you will also notice that these items are also recommended on your next visit.
PS: if you do not have a smart phone you would have not receive our text message and we are sorry about that. In the future should you want to deal with us please advice that you do not want to communicate with text messages.
Thanks, THEO

Miss,
You are the first one out of nearly 700 positive reviews to accuse us of trying to rip you off.
We charged you for your battery plus a minimum charge to test your charging system.
When you picked up your car and complaint about it, then out of courtesy we removed the charge for replacing and testing your charging system.
PS: if you were to check our website estimator the nominal charge should have been for that service $137.00-184.00 for the battery and replacement, Plus Charging system diagnosis $46.00- 49.00.
So the average charge for those services should have been $216.00, SO YOU PAYING US $154.00 YOU GOT YOURSELF A GOOD DEAL.
Theo

Mr. Mark,
AC Service is not free, We had to spend over an hour to go trough the steps, to evacuate, check for leaks under vacuum, recharge wirh freon, add leak detection fliud etc. and then check for leaks under pressure and also check system pressure when the system is in operation in order to determine if the system works and how well is working. 

It is impossible to check the AC system without following all of the steps above, and yes sometimes after all this it s possible to find out that the system needs more work to make it 100% operational.
 
Our service charges for what we do are posted everywhere we are also gladly given estimates for all work needed, we are also have an estimator on our web site which anyone can check and find out what each service cost. Should you have asked us how much to replace the AC compressor, Drier, Expansion Valve etc. we would have given you a FREE estimate.

We have spent a considerable amount of time to verify the integrity of the system, them based on our findings we gave you an estimate to have this vehicle repaired which you declined. Should you decide to have this repair done we would credit this charges towards the repair.

It is obvious we can not work on your car all this time and do our diagnostics for free. Further more you did not pay us for your brake inspection; it is a courtesy inspection which we do free of charge to anyone.

Thank you, Theo

Mr. Peter,
I thank you very much for your review and appreciate taken the time to respond bad or good. It sounds strange that we did not hear the noise when we took your car for road test. I am sorry we disapoint you and we did not meet your expectations.
Theo

Mr.James,

There always is and always will be price variations, however, you need to take in consideration the quality of the work and the type of parts used.

Our shop is fully ASE Certified, we offer two years 24K miles Nationwide Warranty and we don’t use cheap foreign imitation replacement parts. 

When you visit our website there is tool that is recognized throughout the US, that you can verify the cost of any repair.

 In your case you were quoted for a direct fit catalytic converter replacement including both gaskets for $890.12. If you had checked our price estimator on the website, you would have been quoted between $438.00 - $1,196.00. 

Thank you for taking the time to write your review.

Theo