Thanks for speaking to me on the phone, I believe we have the situation taken care of. Again, I am sorry that the confirmation was missed on our end. My Valet driver is on her way back, as soon as she gets here which will be around noon, I will send her your way.
Debra
Just checking in to see if Genesis sent you another Review, if so could you be so kind to make sure that you score it a 5 STAR so that Genesis knows that my staff was fair and friendly to you on the phone. Again, thanks for talking with me on the phone, appreciate your time. Have a good weekend.
Debra
just checking to see if you ever found a rescore from Genesis so that they knew I took care of your vehicle and that the staff treated you well. Thanks again, they said they sent it out on the 1st of March....
Enjoy your day,
Debra
360-992-8115
Verified CustomerThanks so much for the kind words..... I really appreciate it... Have a great weekend.... :)
Debra
Verified CustomerThanks so much for your kind words, it is appreciated. Have a wonderful day and a nice Holiday. See you for your next visit. :) We are so glad that you are happy with the entire Service experience here.
Debbie
Verified Customerthanks so much for your kind words, we do try to make each Valet service a 5 STAR experience and Genesis expects us as a staff to make it that way. We will try a bit harder next time to make sure you have top notch experience here. Have a good rest of your week, Any questions feel free to always email, or call me.
Debbie
if you receive another follow up 5 STAR Review, if you could be so kind to score it a 5 STAR to indicate that the 4 STAR had nothing to do with my staff that would be wonderful. I know that your experience here means alot to us and we value you as a customer. Have a nice Thanksgiving, we will see you next visit.
Debbie
Verified CustomerThanks so much for taking time out of your day to fill out our 5 STAR Review, we appreciate your business and hope that you were satisfied with our service. Have a great week and we will see you next visit.
Debbie
Verified CustomerTHANK YOU FOR TAKING THE TIME TO FILL OUT OUR REVIEW, TOTALLY UNDERSTAND THE CAR SIZE ISSUE. HOPE THE REST OF YOUR WEEK IS GOOD, LOOKS LIKE SUN COMING OUR WAY.. THANK YOU AGAIN, WE WILL SEE YOU NEXT TIME.
DEBBIE
Verified CustomerThanks so much for the kind words, we appreciate it. WE try very hard to make sure your Experience here is a 5 Star. See you next visit, and have a great week.
Debbie
Verified CustomerThank you so much for taking the time to respond to our 5 Star Review, We always appreciate your kindness. Have a great day and a nice weekend. See your vehicle here next visit.
Debbie
Verified CustomerJust checking in with you, I know that you visited the dealership yesterday about some un resolved concerns. Genesis just has me follow up with you and they will be sending out another 5 STAR Review which tells them we tried helping and resolving as much as we could. Please call me if you have more questions, I know Garrett helped you last night. This is Debbie who most of the time helps you when you come in. The Review is our personel score on how we treated you when you were here. My phone number is 360-992-8115 anytime M-F 7-4pm
Thank you Howard.... :)
Thanks Howard for talking with me on the phone. I really appreciate it.. Look for the rescore 5 STAR Review coming your way. I am glad that the radio is temporarily all working and hopefully it will continue to do so. Have a great week and we will see you for your next visit.
Debbie
Howard, were you able to find a 5 STAR Rescore that Genesis sent to you.... if you find it, please take the time to fill it out for me. Thanks again for your patience with us. Have a great week.
Debbie
Verified CustomerI am really sorry you feel like your Experience here was less than expected. We try really hard to deal with the challenges we have during these Covid times the best we can. Please call me at your earliest convenience, as Genesis expects me to address any issues you may have had while your vehicle was here. Thanks
Debbie
360-992-8115
Thanks for responding to my email... and I believe we will have all your issues resolved soon.... call me anytime..
Deb
Verified Customerthanks again for taking the time to tell us about your Service Experience. I have and still am researching the Idle stop and go for you...I wish I had more informative answers for you. Have a great week and thank you again for letting us take care of your Genesis.
Debbie
Verified Customerthanks so much for taking the time to fill out our 5 STAR Review. We appreciate your business and look forward to seeing you next visit.
Debbie
Verified CustomerThanks so much for taking time out of your day to fill out our Review. We appreciate your business and I look forward to taking care of your Genesis next time. Have a great week.
Debra
Verified CustomerThanks so much for your kind words, we try very hard to make each visit a 5 STAR experience. It was great catching up and chatting. Have a great week, I look forward to the next visit.
Debbie
Verified CustomerThanks so much for taking the time to fill out our 5 STAR Review. We appreciate your opinion and we try very hard to make each Service Visit excellent. Have a great week. See you next visit.
Debbie
