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Genesis Of Vancouver

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(25 Reviews)
74
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
6
Total ReScores
5.0
ReScore Average
74
Net Promoter Score ®

Business Details

Categories
Contact
(360) 694-8500
No Business Hours Provided

Business Hours

* No Time Zone Provided
6802 Ne 40 Th Street Vancouver, WA 98661
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(25 Reviews)

JK
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Joel K.
Vancouver, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/21/2022
0
Category: Service
Atrocious
One part that sold me on Genesis was the service and valet service. Unfortunately, Genesis of Vancouver doesn't seem to receive online appointments so when I was expecting to receive valet service today, nobody arrived. I called and was told that they don't receive online orders, even though I had a confirmation number. Driving to the dealership for an appointment during the week is out of the question due to having a job. Being able to have service completed on a weekend is out of the question, since Genesis of Vancouver does not offer weekend service. This the first dealership that I have heard of that does not offer weekend service or live up to their slogan on their website "Service you can Trust". How do they expect working people get their $80k vehicles serviced? They have definitely lost a repeat customer to their atrocious service.
DEBRA R. from Genesis Of Vancouver responded on 02/21/2022 10:58 AM

Thanks for speaking to me on the phone, I believe we have the situation taken care of. Again, I am sorry that the confirmation was missed on our end. My Valet driver is on her way back, as soon as she gets here which will be around noon, I will send her your way.

Debra

DEBRA R. from Genesis Of Vancouver responded on 03/18/2022 06:05 AM

Just checking in to see if Genesis sent you another Review, if so could you be so kind to make sure that you score it a 5 STAR so that Genesis knows that my staff was fair and friendly to you on the phone. Again, thanks for talking with me on the phone, appreciate your time. Have a good weekend.

Debra

DEBRA R. from Genesis Of Vancouver responded on 04/11/2022 02:28 PM

just checking to see if you ever found a rescore from Genesis so that they knew I took care of your vehicle and that the staff treated you well. Thanks again, they said they sent it out on the 1st of March....

Enjoy your day,

Debra
360-992-8115


Verified Customer
Longview, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customerVerified Customer
10
Category: Service
Best Genesis Service Manager
This is the 1st time since I purchased my GV70 that it needed service. Debra the service manager is GREAT. I hope she never leaves or retires!!
DEBRA R. from Genesis Of Vancouver responded on 01/21/2022 02:18 PM

Thanks so much for the kind words..... I really appreciate it... Have a great weekend.... :)

Debra


MA
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Michael A.
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
verified customerVerified Customer
10
Category: Service
Outstanding service experience
Had our new GV 80 serviced for the first time. Used the valet service and it worked flawlessly. Our service manager was excellent to work with, asked about our concerns and made sure they were addressed to our satisfaction. We couldn’t be happier, vehicle was cleaned inside and out and returned on time. We would highly recommend Genesis of Vancouver.
DEBRA R. from Genesis Of Vancouver responded on 11/30/2021 05:13 AM

Thanks so much for your kind words, it is appreciated. Have a wonderful day and a nice Holiday. See you for your next visit. :) We are so glad that you are happy with the entire Service experience here.

Debbie


Wendy P.
Hillsboro, OR
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
verified customerVerified Customer
Category: Service

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/16/2021
9
Category: Service
First time genesis owner
I didn’t now what to expect with the valet service but I found it easy and very convenient. It is a wonderful service for people who are busy.
DEBRA R. from Genesis Of Vancouver responded on 11/17/2021 05:25 AM

thanks so much for your kind words, we do try to make each Valet service a 5 STAR experience and Genesis expects us as a staff to make it that way. We will try a bit harder next time to make sure you have top notch experience here. Have a good rest of your week, Any questions feel free to always email, or call me.

Debbie

DEBRA R. from Genesis Of Vancouver responded on 11/24/2021 11:51 AM

if you receive another follow up 5 STAR Review, if you could be so kind to score it a 5 STAR to indicate that the 4 STAR had nothing to do with my staff that would be wonderful. I know that your experience here means alot to us and we value you as a customer. Have a nice Thanksgiving, we will see you next visit.

Debbie


Verified Customer
Hillsboro, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
verified customerVerified Customer
10
Category: Service
First Concierge Service
Service matched excellent vehicle.
DEBRA R. from Genesis Of Vancouver responded on 10/20/2021 07:08 AM

Thanks so much for taking time out of your day to fill out our 5 STAR Review, we appreciate your business and hope that you were satisfied with our service. Have a great week and we will see you next visit.

Debbie


JE
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James E.
Vancouver, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/13/2021
verified customerVerified Customer
Category: Service
Recall and oil change
The loaner I was given was to small for my size 6’4” G70.
Recommended
DEBRA R. from Genesis Of Vancouver responded on 06/15/2021 05:39 AM

THANK YOU FOR TAKING THE TIME TO FILL OUT OUR REVIEW, TOTALLY UNDERSTAND THE CAR SIZE ISSUE. HOPE THE REST OF YOUR WEEK IS GOOD, LOOKS LIKE SUN COMING OUR WAY.. THANK YOU AGAIN, WE WILL SEE YOU NEXT TIME.

DEBBIE


Verified Customer
Lake Oswego, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
verified customerVerified Customer
Category: Service
Excellent Service Experience
My Genesis is 2 years old and the care from Vancouver Genesis has been excellent. I've owned other luxury brands and my experience here is on par or better than other dealers/manufacturers. They help spot problems. They explain what is going on. They make good any missteps. They gave me help in updating my navigation system. Excellent overall experience.
Recommended
DEBRA R. from Genesis Of Vancouver responded on 05/26/2021 07:12 AM

Thanks so much for the kind words, we appreciate it. WE try very hard to make sure your Experience here is a 5 Star. See you next visit, and have a great week.

Debbie


NK
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Norman K.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customerVerified Customer
Category: Service
Nothing to criticize
Service was fast and courteous. Loaner and my vehicle were washed and clean,
Recommended
DEBRA R. from Genesis Of Vancouver responded on 04/22/2021 07:34 AM

Thank you so much for taking the time to respond to our 5 Star Review, We always appreciate your kindness. Have a great day and a nice weekend. See your vehicle here next visit.

Debbie


HF
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Howard F.
Portland, OR
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/24/2021
verified customerVerified Customer
Category: Service
The service manager is the best I have ever had the opportunity to work with
Prompt and efficient service
Recommended
DEBRA R. from Genesis Of Vancouver responded on 03/24/2021 03:42 PM

Just checking in with you, I know that you visited the dealership yesterday about some un resolved concerns. Genesis just has me follow up with you and they will be sending out another 5 STAR Review which tells them we tried helping and resolving as much as we could. Please call me if you have more questions, I know Garrett helped you last night. This is Debbie who most of the time helps you when you come in. The Review is our personel score on how we treated you when you were here. My phone number is 360-992-8115 anytime M-F 7-4pm

Thank you Howard....  :)

DEBRA R. from Genesis Of Vancouver responded on 03/25/2021 09:57 AM

Thanks Howard for talking with me on the phone. I really appreciate it.. Look for the rescore 5 STAR Review coming your way. I am glad that the radio is temporarily all working and hopefully it will continue to do so. Have a great week and we will see you for your next visit.

Debbie

DEBRA R. from Genesis Of Vancouver responded on 03/29/2021 06:08 AM

Howard, were you able to find a 5 STAR Rescore that Genesis sent to you.... if you find it, please take the time to fill it out for me. Thanks again for your patience with us. Have a great week.

Debbie


Verified Customer
Vancouver, WA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
verified customerVerified Customer
Category: Service
Fixed the issues
Being little disappointed after the service, the service manager Deb reached out to me personally and fixed the issues. Definitely will recommend the service of Genesis.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/22/2021
Category: Service
More issues
I have more issues afterwards
Not Recommended
DEBRA R. from Genesis Of Vancouver responded on 03/23/2021 05:36 AM

I am really sorry you feel like your Experience here was less than expected. We try really hard to deal with the challenges we have during these Covid times the best we can. Please call me at your earliest convenience, as Genesis expects me to address any issues you may have had while your vehicle was here. Thanks

Debbie
360-992-8115

DEBRA R. from Genesis Of Vancouver responded on 03/23/2021 10:09 AM

Thanks for responding to my email... and I believe we will have all your issues resolved soon.... call me anytime..

Deb


MM
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Michael M.
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2021
verified customerVerified Customer
Category: Service
valet service for maintenance was excellent
One of the reasons I leased a Genesis was the valet service for maintenance. I recently used this service and found it to be an excellent benefit
Recommended
DEBRA R. from Genesis Of Vancouver responded on 03/16/2021 06:31 AM

thanks again for taking the time to tell us about your Service Experience. I have and still am researching the Idle stop and go for you...I wish I had more informative answers for you. Have a great week and thank you again for letting us take care of your Genesis.

Debbie


JS
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John S.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2021
verified customerVerified Customer
Category: Service
Good service
Courteous service.
Recommended
DEBRA R. from Genesis Of Vancouver responded on 01/25/2021 06:33 AM

thanks so much for taking the time to fill out our 5 STAR Review. We appreciate your business and look forward to seeing you next visit.

Debbie


Verified Customer
Lake Oswego, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020
verified customerVerified Customer
Category: Service
Responsive to all our requests.
Doing a great job so far.
Recommended
DEBRA R. from Genesis Of Vancouver responded on 10/12/2020 10:49 AM

Thanks so much for taking time out of your day to fill out our Review. We appreciate your business and I look forward to taking care of your Genesis next time. Have a great week.

Debra


IK
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Ian K.
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2020
verified customerVerified Customer
Category: Service
Love it
Service department was great
Recommended
DEBRA R. from Genesis Of Vancouver responded on 09/29/2020 05:37 AM

Thanks so much for your kind words, we try very hard to make each visit a 5 STAR experience. It was great catching up and chatting. Have a great week, I look forward to the next visit.

Debbie


Verified Customer
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2020
verified customerVerified Customer
Category: Service
Ease of service
Fast and efficient
Recommended
DEBRA R. from Genesis Of Vancouver responded on 07/22/2020 03:02 PM

Thanks so much for taking the time to fill out our 5 STAR Review. We appreciate your opinion and we try very hard to make each Service Visit excellent. Have a great week. See you next visit.

Debbie

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