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SureCritic / Genesis Of Waipio
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Genesis Of Waipio

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(45 Reviews)
61
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Score Details

5 stars
88%
4 stars
3%
3 stars
3%
2 stars
3%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
2
Total ReScores™
5.0
ReScore™ Average
61
Net Promoter Score ®

Business Details

Categories
Contact
(808) 679-3400
No Business Hours Provided

Business Hours

* No Time Zone provided
94 1500 Moaniani Street Waipahu, HI 96797
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(45 Reviews)
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Recent Reviews
JL
gravatar
James L.
Honolulu, HI
2020 Genesis G70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/16/2022
verified customerVerified Customer
1
Category: Service
Costumer service
Costumer service for scheduling my car maintenance was the worst!
Damon D., Service Manager from Genesis Of Waipio responded on 02/16/2022 03:12 PM

Aloha Mr. Loui,

I just wanted to thank you for taking the time to return our survey. We really appreciate the feedback. I do apologize for the confusion on this last visit.  Unfortunately we've had some turnover recently and it will take some time to get the new staff up to speed.  Cara will be taking over scheduling and servicing our Genesis guests.  You happened to get Isaiah who has only been writing service for 10 days and is trying very hard to learn as he goes but because of staffing shortages we have not been able to spend as much time training him as we would like but we are working on getting all of this sorted out.  We haven't had a 1 star survey in the 6 months I've been here and it really does bring us down as a dealer as far as Genesis standards are concerns.  I will reach out via phone if that is ok to discuss how we can remedy this and possibly get you to consider a rescore.  In the meantime please do not hesitate to contact us should you need assistance with your G70.

Thank you again and please stay safe.

Aloha,

Damon Deuprey
Service Manager
Genesis of Waipio
ddeuprey@tonygroup.com
(808)679-3425

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