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SureCritic / Genesis Of Waterloo
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Genesis Of Waterloo

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(7 Reviews)
64
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Score Details

5 stars
75%
4 stars
5%
3 stars
11%
2 stars
5%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2
Total ReScores™
5.0
ReScore™ Average
64
Net Promoter Score ®

Business Details

Categories
Contact
(319) 291-7321
No Business Hours Provided

Business Hours

* No Time Zone Provided
812 Washington Street Waterloo, IA 50702
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(7 Reviews)
Write a Review
Recent Reviews
TG
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Travis G.
Cedar Falls, IA
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
verified customerVerified Customer
10
Category: Service
Happy
Great service
JEFFREY E., Parts/Service Director from Genesis Of Waterloo responded on 01/31/2022 05:53 AM

Travis,

It is always good seeing you.  We appreciate the compliments and your business.  If anything comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321

DD
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Deb D.
Indianola, IA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customerVerified Customer
10
Category: Service
Genesis service
Waterloo facility was very quick although the drive for our included maintenance was long wish there was a dealer closer to us versus 2 1/2 hour drive each way!
JEFFREY E., Parts/Service Director from Genesis Of Waterloo responded on 12/22/2021 08:39 AM

Deb,

Thanks for the feedback.  We appreciate the business and look forward to your next visit.

Jeff Exman
Parts/Service Director
319-291-7321

TG
gravatar
Travis G.
Cedar Falls, IA
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
verified customerVerified Customer
10
Category: Service
Excellent service!
Excellent service! I’ll be back!
JEFFREY E., Parts/Service Director from Genesis Of Waterloo responded on 08/18/2021 05:59 AM

Travis,

Thanks for the feedback.  We appreciate the compliments and your business.  If anything comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321

WH
gravatar
William H.
Spencer, IA
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
verified customerVerified Customer
Category: Service
Good complementary service
Service needed write up was quick and efficient. We were back on the road in about an hour and a quarter. Only thing wrong was car was delivered with a dirty windshield. A no no!
Recommended
JEFFREY E., Parts/Service Director from Genesis Of Waterloo responded on 06/10/2021 01:07 PM

William,

Thanks for the feedback.  We appreciate the business and look forward to your next visit.

Jeff Exman
Parts/Service Director
319-291-7321

Verified Customer
Waterloo, IA
2018 Genesis G80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/02/2020
verified customerVerified Customer
Category: Service
my warranty never fix anything that goes wrong with car
I paid a lots of money out my pocket to have a warranty that covers thing in my contract
Not Recommended
JO
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John O.
Clear Lake, IA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2020
verified customerVerified Customer
Category: Service
Their personal approach in sales and service
We went in just wanting to test drive some Hyundai's and casually mentioned the great looking Genesis. They came up with some great proposals, and we drove home a brand new Genesis. Shawn was a great young salesperson.
Recommended
Verified Customer
Waterloo, IA
2018 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/23/2020
verified customerVerified Customer
Category: Service
Great dealer, but....
For Hyundai and Subaru, but Genesis dealers will have to do more to pull other luxury car shoppers in and hold them.
Recommended
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