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SureCritic / Genesis Of West Houston
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Genesis Of West Houston

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(25 Reviews)
86
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Score Details

5 stars
78%
4 stars
9%
3 stars
5%
2 stars
3%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
9
Total ReScores™
4.9
ReScore™ Average
86
Net Promoter Score ®

Business Details

Categories
Contact
(281) 664-6260
No Business Hours Provided

Business Hours

* No Time Zone Provided
17007 Katy Freeway Houston, TX 77094
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(25 Reviews)
Write a Review
Recent Reviews
EH
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Everett H.
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/09/2023
1
Category: Service
Horrible to deal with
Horrible experience TRYING to give Genesis of West Houston my money. You would think they want to sell Genesis vehicles as a relatively new line. They would only honor the agreed upon price if I purchased a $2,000 protection plan from them. The manager Jordon Booker told me himself. I couldn’t buy the car without the additional, unwanted protection plan. Another salesman on the lot also not helpful. All this when I’m placing a very large down payment. Ridiculous company. Do yourself a favor and go elsewhere.
Verified Customer
Katy, TX
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
verified customerVerified Customer
10
Category: Service
Hub Genesis is a top of the line dealer.
Would highly recommend Genesis of West Houston …. Sterling silver rating.
GORDON L S., Service Manager from Genesis Of West Houston responded on 11/09/2021 04:44 AM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, we appreciate any additional comments and will improve because of them. Hope you Have A Fantastic day. 

Gordon Stewart
Service Manager
Hub Hyundai West
281-664-6261
gstewart@hubhouston.com
RK
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Richard K.
Houston, TX
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2021
verified customerVerified Customer
10
Category: Service
Easy in and out
Had oil/filter change,tires rotated, total inspection in less than an hour
GORDON L S., Service Manager from Genesis Of West Houston responded on 10/25/2021 05:51 AM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, we appreciate any additional comments and will improve because of them. Hope you Have A Fantastic day. 

Gordon Stewart
Service Manager
Hub Hyundai West
281-664-6261
gstewart@hubhouston.com
Verified Customer
Katy, TX
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
verified customerVerified Customer
9
Category: Service
Satisfied Customer
Saying “Satisfied Customer” …nuf said.
GORDON L S., Service Manager from Genesis Of West Houston responded on 10/04/2021 05:21 AM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, we appreciate any additional comments and will improve because of them. Hope you Have A Fantastic day. 

Gordon Stewart
Service Manager
Hub Hyundai West
281-664-6261
gstewart@hubhouston.com
TA
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Tanguy A.
Katy, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
10
Category: Service
Best Genesis Store in Houston
I got the pleasure of working with Nina Lee.
Very professional and polite easy to work with. Great and speedy customer service. She listen to all my needs and concerns and put it all together before I knew it I was in and out.
GORDON L S., Service Manager from Genesis Of West Houston responded on 08/27/2021 06:41 AM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, we appreciate any additional comments and will improve because of them. Hope you Have A Fantastic day. 

Gordon Stewart
Service Manager
Hub Hyundai West
281-664-6261
gstewart@hubhouston.com
Verified Customer
Richmond, TX
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
verified customerVerified Customer
9
Category: Service
Service done well and timely.
I arrived at the appointed time, the service representative recieved my vehicle and gave me an appropriate completion time. My vehicle was ready on time.
GORDON L S., Service Manager from Genesis Of West Houston responded on 08/19/2021 10:06 AM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, we appreciate any additional comments and will improve because of them. Hope you Have A Fantastic day. 

Gordon Stewart
Service Manager
Hub Hyundai West
281-664-6261
gstewart@hubhouston.com
BN
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Botumile N.
Katy, TX
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
verified customerVerified Customer
Category: Service
Service Department
They have done a great Job. I Love the friendliness and fast response. This dealership is doing a great Job on servicing my Genesis.
Recommended
GORDON L S., Service Manager from Genesis Of West Houston responded on 07/27/2021 09:53 AM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, we appreciate any additional comments and will improve because of them. Hope you Have A Fantastic day. 

Gordon Stewart
Service Manager
Hub Hyundai West
281-664-6261
gstewart@hubhouston.com
CB
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Charles B.
Richmond, TX
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
verified customerVerified Customer
Category: Service
Good Job
Excellent job of communicating
Recommended
GORDON L S., Service Manager from Genesis Of West Houston responded on 06/15/2021 05:09 AM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, we appreciate any additional comments and will improve because of them. Hope you Have A Fantastic day. 

Gordon Stewart
Service Manager
Hub Hyundai West
281-664-6261
gstewart@hubhouston.com
CM
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Chester M.
Cypress, TX
2021 Genesis G90
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
verified customerVerified Customer
Category: Service
Dirty car
Bobby called and got the matter resolved. I sincerely appreciate her concern and actions to resolve the matter. She has been very helpful in the past and continues to do so. Thanks Bobbi.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/03/2021
Category: Service
Dirty car
Car returned with white water spots all over car. Had to get it washed.
Not Recommended
GORDON L S., Service Manager from Genesis Of West Houston responded on 06/03/2021 09:37 AM

Thank you for your feeback.
We are looking into it to see what can be done to resolve the matter. You can expect to be reached out to by one of our reps to get further details.
Thank you and have a great day!

Gordon Stewart
Service Manager
Hub Hyundai West
281-664-6261
gstewart@hubhouston.com
Verified Customer
Missouri City, TX
2017 Genesis G90
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/30/2021
verified customerVerified Customer
Category: Service
Pleased with customer service
I initially had a problem that was rectified by the service manager. I want to thank everyone there for making it right.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/26/2021
Category: Service
VERY UNHAPPY CUSTOMER!!!
My vehicle was in for the infotainment to be exchanged due to it not working..I had the valet service, which meant it was picked up by Genesis..after the return of my vehicle to me, I opened the door to see my front windshield had been cracked on both sides of my rear view view mirror. This can be replaced, BUTTT IT SHOULD HAVE NEVER BEEN RETURNED TO ME WITH A BROKEN WINDSHIELD! There is NO WAY they overlooked this. I'm sooo HOTTT!!
Not Recommended
GORDON L S., Service Manager from Genesis Of West Houston responded on 04/27/2021 05:33 AM

Thank you for your feeback.
We are looking into it to see what can be done to resolve the matter. You can expect to be reached out to by one of our reps to get further details.
Thank you and have a great day!

Gordon Stewart
Service Manager
Hub Hyundai West
281-664-6261
gstewart@hubhouston.com
CB
gravatar
Charles B.
Richmond, TX
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021
verified customerVerified Customer
Category: Service
Job Well Done
Excellent job
Recommended
GORDON L S., Service Manager from Genesis Of West Houston responded on 04/02/2021 07:51 AM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, we appreciate any additional comments and will improve because of them. Hope you Have A Fantastic day. 

Gordon Stewart
Service Manager
Hub Hyundai West
281-664-6261
gstewart@hubhouston.com
Verified Customer
Houston, TX
2018 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
verified customerVerified Customer
Category: Service
Satisfactory response to unfortunate service experience
After my previous review about my disappointment of my Genesis service experience, I've received a call to review my impressions, and Jessica was most apologetic and helpful in resolving my issues. Thank you for your quick and understanding response!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/06/2021
Category: Service
Great car. Service experience lacking.
If you buy a luxury car, and it comes with a valet service as part of the package, you expect the same level of quality. The service itself was fine, the experience was adequate, at best.
Not Recommended
GORDON L S., Service Manager from Genesis Of West Houston responded on 03/08/2021 05:38 AM

Thank you for your feeback.
We are looking into it to see what can be done to resolve the matter. You can expect to be reached out to by one of our reps to get further details.
Thank you and have a great day!

Gordon Stewart
Service Manager
Hub Hyundai West
281-664-6261
gstewart@hubhouston.com
RN
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Richard N.
Richmond, TX
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2021
verified customerVerified Customer
Category: Service
Super quick
I waited for my cars scheduled maintenance and I will perform in about half the time that was expected.
Recommended
GORDON L S., Service Manager from Genesis Of West Houston responded on 01/26/2021 05:15 AM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

Gordon Stewart
Service Manager
Hub Hyundai West
281-664-6261
gstewart@hubhouston.com
GV
gravatar
Gonzalo V.
Katy, TX
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020
verified customerVerified Customer
Category: Service
Service
Great people knowledgeable
Recommended
GORDON L S., Service Manager from Genesis Of West Houston responded on 12/30/2020 03:15 PM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

Gordon Stewart
Service Manager
Hub Hyundai West
281-664-6261
gstewart@hubhouston.com
AM
gravatar
Arthur M.
Katy, TX
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
verified customerVerified Customer
Category: Service
outstanding dealer
Great people to work with.
Recommended
GORDON L S., Service Manager from Genesis Of West Houston responded on 12/17/2020 10:09 AM

Thank you so very much for your feedback, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Fantastic day.

Gordon Stewart
Service Manager
Hub Hyundai West
281-664-6261
gstewart@hubhouston.com
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