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SureCritic / Genesis Of Western Branch
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Genesis Of Western Branch

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(19 Reviews)
95
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Score Details

5 stars
80%
4 stars
9%
3 stars
5%
2 stars
4%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
2
Total ReScores™
4.5
ReScore™ Average
95
Net Promoter Score ®

Business Details

Categories
Contact
(757) 966-7200
No Business Hours Provided

Business Hours

* No Time Zone Provided
3416 Western Branch Blvd Chesapeake, VA 23321
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(19 Reviews)
Write a Review
Recent Reviews
MS
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Michael S.
Chesapeake, VA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
verified customerVerified Customer
10
Category: Service
service review
they did a good job with my vehicle
JA
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Jackus A.
Suffolk, VA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
verified customerVerified Customer
10
Category: Service
review
outstanding service
PD
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Patricia D.
Virginia Beach, VA
2020 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
verified customerVerified Customer
10
Category: Service
My first visit.
I was impressed with the smoothness and efficiency of the process. Staff was courteous and professional. My expectations were met.
STEVE A C. from Genesis Of Western Branch responded on 11/02/2021 08:46 AM

thank you so much for the 5 star rating.

Verified Customer
Portsmouth, VA
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
verified customerVerified Customer
10
Category: Service
Great service and care
Genesis of Western Branch consistently provides the highest level of service. We highly recommend them to everyone.
Verified Customer
Suffolk, VA
2019 Genesis G70
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/09/2020
verified customerVerified Customer
Category: Service
Genesis of Western Branch Service has been prompt and professional but problem still exists
Their Service has been prompt and professional. The Valet service and Free maintenance are great. However, my G70 still has a rattle in the sunroof they have been unable to resolve and the "Dark Chrome" continues to water spot and stain. This may be more of a Genesis G70 Quality issue than a dealership issue but hey …. they are marketing and selling these as luxury vehicles at a substantial price. I expect more.
Recommended
STEVE A C. from Genesis Of Western Branch responded on 12/10/2020 01:12 PM

Mr. Boswell,
  Thank you again for taking the time to talk with me.  I will defintally keep you updated with any updates with the sunroof rattle.  Please feel free to recah out to me any time if I can be of any help! and I will have that bottle of cleaner for you on your next visit.

Steve Cook

STEVE A C. from Genesis Of Western Branch responded on 12/10/2020 01:17 PM

thank you again for your time today. I will keep you updated on any changes i hear about that sunroof raattle.  Please feel free to reach out if I can be of any help.  I will have that bottle of cleaner for you on your next visit.

BR
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Bonita R.
Portsmouth, VA
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
verified customerVerified Customer
Category: Service
Communication
I'm really enjoying my G90 so glad to be part of the Genesis Family.
Recommended
SD
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Sharren D.
Suffolk, VA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2020
verified customerVerified Customer
Category: Service
Great service
I truly would recommend anyone to visit this branch. The Sales and Service Department are awesome. They are always professional and work with you to get what's best for you. They go above and beyond each and every time I have been there and I've been there quite a few times recently.
Recommended
Verified Customer
Suffolk, VA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
verified customerVerified Customer
Category: Service
the location and customer service
My experience has always been great.
Recommended
DB
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Daryl B.
Suffolk, VA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2020
verified customerVerified Customer
Category: Service
Service department
Knowledgeable staff providing superb services at a reasonable rate.
Recommended
MM
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Maurice M.
Yorktown, VA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020
verified customerVerified Customer
Category: Service
The best dealership, I've ever worked with!
Well done, keep up the great work!!!
Recommended
JS
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James S.
Suffolk, VA
2019 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/06/2020
verified customerVerified Customer
Category: Service
Annual Maintenance
The Service Department was very busy so the service took around two and a half hours. Everything that had to be checked and serviced was checked. Brandon the Service Tech was courteous, informative and prompt.
Recommended
QC
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Quincy C.
Suffolk, VA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2020
verified customerVerified Customer
Category: Service
Overall service
Overall excellent service.
Recommended
WH
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Wilson H.
Hampton, VA
2019 Genesis G80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/05/2020
verified customerVerified Customer
Category: Service
SERVICE MANAGER - DISAPPOINTMENT
In the previous visits to this dealership, service has been good however, I am very disappointment by the unprofessional service of the service manager. I have tried to contact the service manager concerning service for my vehicle to no avail. I have been lied to about certain services for my vehicle that was not perform but the invoice stated otherwise. I was expecting the valet to give me an overview of service that was perform on my vehicle but that did not happen either. If you are not going to return calls then I suggest you not voice that statement on your voicemail. This was TRULY a DISAPPOINTING service call for me.
Not Recommended
WM
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William M.
Chesapeake, VA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2020
verified customerVerified Customer
Category: Service
Excellent service
I purchased my Genesis from this dealership in 2017. Their service department is great. I would highly recommend them.
Recommended
EM
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Ellen M.
Williamsburg, VA
2018 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/02/2020
verified customerVerified Customer
Category: Service
Service team
Minimum knowledge of vehicles and showroom too small
Recommended
Displaying Review 1 - 15 of 19 in total
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