Bay Old Dominion Collision & Service Center

Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

324 Reviews

98% Would Recommend
Latest Review 17 days ago

Reviews


CW
Chyna W.
Portsmouth, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018
The mechanic we all been searching for
This place is amazing! They're the mechanic we all search for and usually never find; honest, professional, fair. My vehicle stopped working and I had it towed to their shop after hours. When they looked at it the very next day they saw that someone from a previous shop had not properly reinstalled my air filter. They charged me close to nothing to fix and didn't try and trump up extra things wrong. On top of being so great with the business side, their customer care was even better

CC
Charlene C.
Norfolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
thank you!
Fantastic and friendly service. Very trustworthy and they explained everything that needed to be done.

MZ
Michael Z.
Norfolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018
Good service!
I had an appointment and my car was taken in on time. Everyone was very friendly and things were explained to me when I had questions. The final price was the same as the quoted price. It was a great experience and I will definitely go there again.

TC
Tracy C.
Norfolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018
State inspection
I was very impressed with the friendliness and efficiency. State inspection stickers have been relocated to the left versus in the middle of the windshield. It did not go unnoticed that they took the time to remove the adhesive of the old sticker. My husband took his car for inspection to another business and they did not take this extra step. We will now begin using your business for our automotive needs. Thanks!!

AA
AK A.
Norfolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
Another GREAT experience
Service Manager ET was able to fit me into their very busy schedule and get my annual inspection done among all of the appointments they already had. True customer service. Thanks!

MP
Matt P.
Norfolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Very Helpful
Super accommodating. Got me in and out for an oil change in 30 minutes while I was on a tight schedule. Very friendly!

NR
Nicole R.
Norfolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Awesome Job
They inspected my car at a fast pace!!

TM
Tara M.
Norfolk, VA
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2017
Friendly and professional
Very friendly and professional. They answered all of my questions and even picked me up when my car was ready. I'd definitely recommend them to a friend and I'll go there in the future.

AH
Anne H.
Norfolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2017
Got me out of a bind!
I needed a state inspection, pronto! Surgery earlier in the month meant I wasn't driving until this week. My dealership was not responsive, but Bay Old Dominion was! I got what I was promised and with courtesy and a smile! I will recommend this business wholeheartedly!

CM
Charlotte M.
Norfolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2016
Excellent
ET is kind, and knowledgeable. He takes care of you and worked quickly to get my car repaired. I always have felt that I was being taken advantage of at other shops, but not this one. I will continue to get my vehicle serviced here.

BG
Beth G.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2016 Category: Service
Beth said the employees at this business were very cool and honest.
This review was collected via phone interview by Customer Research Inc.

RZ
Richard Z.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2016 Category: Service
Richard said the business did a very good job.
This review was collected via phone interview by Customer Research Inc.

NP
Natasa P.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2016 Category: Service
Spoke with Jimmy. He said the business did a really good job,
This review was collected via phone interview by Customer Research Inc.

MM
Madison M.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2016 Category: Service
Madison said they were very responsive to what he needed to have done.
This review was collected via phone interview by Customer Research Inc.

AO
Aubrey O.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2016 Category: Service
Aubrey said the business has the best price, quality of work and customer service.
This review was collected via phone interview by Customer Research Inc.

BH
Bill H.
Culpeper, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2016
Bill a satisfied customer
I'm a parent of an ODU student in Norfolk. My son uses his 1999 Rav4 in daily commutes to class and work so any vehicle down time is more than just a nuisance. The folks at Bay got my son back on schedule during some of the hottest days in July. As I live out of town, its hard for me to be involved in the process, but the team at Bay made it easy

CM
Craig M.
Virginia Beach, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2016 Category: Service
Craig said the business always provides great service. They explained the whole process to him from beginning to end and he feels comfortable with that.
This review was collected via phone interview by Customer Research Inc.

CK
Connie K.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2016 Category: Service
Connie said the business is the best.
This review was collected via phone interview by Customer Research Inc.

JD
Jack D.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2016 Category: Service
Spoke with Rick. He said they were very responsive and kept him and his son updated.
This review was collected via phone interview by Customer Research Inc.

BR
Benjamin R.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2016 Category: Service
Benjamin said he had an excellent experience. No actual work was done and only a diagnosis was done.
This review was collected via phone interview by Customer Research Inc.