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Genesis Of Westlake

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(73 Reviews)
70
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Score Details

5 stars
72%
4 stars
11%
3 stars
6%
2 stars
4%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
8
Total ReScores™
4.5
ReScore™ Average
70
Net Promoter Score ®

Business Details

Categories
Contact
(805) 719-4380
No Business Hours Provided

Business Hours

* No Time Zone Provided
3610 E. Thousand Oaks Boulevar Thousand Oaks, CA 91362
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Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(73 Reviews)
Write a Review
Recent Reviews
Verified Customer
Newbury Park, CA
2020 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/21/2022
verified customerVerified Customer
7
Category: Service
Quality of service on the car is good, however, customer service and professionalism is sub par, as compared to other dealers' service departments.
From the first service experience at this location, I was disappointed in lack of courteous and professional customer service and lack of service perks that was offered to me when I purchased my car at O'Gara Coach. At first, COVID was to be blamed for this, however, at the same time, my other cars were being serviced with the same pre-COVID treatment at other dealers' service departments. Specifically, I was offered valet service when I purchased my car, which was not offered due to COVID. I had to ask for a loaner car and it was not made easy for one to get a loaner car. Once finally provided, it was a lower level car from Enterprize. At the same time as this, my other car service departments provided brand new loaner cars of the same make and with no changes to pre-COVID times. After a year and a half or so into COVID, Genesis started offering valet service again, however, not properly (this service should be offered automatically and not after the customer asking for it and having a hard time receiving that service!). Anyway, the quality of customer service (not the service on the car) is quite poor as compared to other dealership service departments. And I have had experience with most dealerships at the Thousand Oaks Auto Mall, as I have purchased around 20 different makes of cars from this location in the last couple of decades.
LAMARR A F. from Genesis Of Westlake responded on 03/23/2022 12:52 PM

Good Afternoon Nercy
thank you for your great feed back and your business, and score.
Brenda and the entire Genesis service team,  we appericate you.. 
have an amazaing day.

Verified Customer
Valencia, CA
2022 Genesis Gv70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2022
verified customerVerified Customer
8
Category: Service
I am happy with the valet service
Genesis GV70 is a quality car supported by a quality team

Would highly recommend both
LAMARR A F. from Genesis Of Westlake responded on 03/23/2022 12:51 PM

Good Afternoon 
thank you for your great feed back and your business, and score.
Brenda and the entire Genesis service team,  we appericate you.. 
have an amazaing day.

Verified Customer
Thousand Oaks, CA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
verified customerVerified Customer
10
Category: Service
Maintenance
Quick and easy.
LAMARR A F. from Genesis Of Westlake responded on 03/23/2022 12:50 PM

Good Afternoon.
thank you for your great feed back and your business, and score.
Brenda and the entire Genesis service team,  we appericate you.. 
have an amazaing day.

JB
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Jonathan B.
Los Angeles, CA
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
verified customerVerified Customer
10
Category: Service
Great Customer Service Experience
Not only was my car buying experience great at Genesis of Westlake. It was great to know that I'm still treated with courtesy and professionalism like a VIP customer when I brought in my Genesis for its first service. I appreciate that a loaner was provided while my car was in service. My service advisor Brenda was great from when I arrived for my appointment to when my car was ready. Genesis of Westlake is 40 minutes away from our home, but I'm more willing to bring our Genesis cars for service at this stand-alone Genesis of Westlake dealership versus a combo Hyundai/Genesis closer to home. The customer service and ownership experience has been on par with what you would expect from a premiere luxury car dealership like Genesis of Westlake.
LAMARR A F. from Genesis Of Westlake responded on 03/15/2022 02:16 PM

Good Afternoon Mr. Jonathan
thank you for your great feed back and your business, and score.
Brenda and the entire Genesis service team,  we appericate you.. 
have an amazaing day.

RF
gravatar
Ramon F.
Ojai, CA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
verified customerVerified Customer
10
Category: Service
Professional and Courteous
Pleasant atmosphere and their Service Attendants are Professional. They make it easy and fast for setting appointments for
Appointments
LAMARR A F. from Genesis Of Westlake responded on 03/09/2022 01:27 PM

Good afternoon Mr. Ramon
thank you for your great feed back and your business, and score.
Brenda and the entire Genesis service team,  we appericate you.. 
have a wonderful day.

Verified Customer
Newhall, CA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customerVerified Customer
10
Category: Service
Great service!
Very Professional and courteous!
LAMARR A F. from Genesis Of Westlake responded on 03/02/2022 08:35 AM

Good morning.
thank you for your great feed back and your business, and score.
Brenda and the entire Genesis service team,  we appericate you.. 
have a wonderful day.

MC
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Mark C.
Hidden Hills, CA
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customerVerified Customer
10
Category: Service
Great example of what Genesis deal should be
Brenda, the genesis customer rep is great. Knowledgeable and good communicator. Westlake is a great dealership and I would recommend them for service anytime. No shutdown of their service department that I could tell.

Now if Genesis corporate would just come up with a replacement for the 3G cellular that powers the nav and remote start the Genesis would have more repeat customers.
LAMARR A F. from Genesis Of Westlake responded on 02/09/2022 09:32 AM

Good morning Mark sir.
thank you for your great feed back and your business, and score.
Brenda and the entire Genesis service team,  we appericate you.. 
have a wonderful day.

 

RT
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Ryan T.
Simi Valley, CA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
verified customerVerified Customer
10
Category: Service
Genesis service
Amazingly professional and helpful
LAMARR A F. from Genesis Of Westlake responded on 02/01/2022 09:58 AM

thank you for your great feed back and your business, and score.
Brenda and the entire Genesis service team,  we appericate you.. 
have a wonderful day.

ER
gravatar
Edward R.
Topanga, CA
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customerVerified Customer
10
Category: Service
Awesome experience
Awesome experience. From start to finish all of the employees or courteous knowledgeable and really helped me to get satisfied service.
LAMARR A F. from Genesis Of Westlake responded on 01/19/2022 11:59 AM

good afternoon Mr. Edward
thank you for your great feed back and your business, and score.
Brenda and the entire Genesis service team,  we appericate you.. 
have a wonderful day.

Verified Customer
Agoura Hills, CA
2022 Genesis Gv70
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/04/2022
verified customerVerified Customer
2
Category: Service
bad day for service
It was just a bad time to get my 1st service...covid shut down Genesis service dept. which I understand, but Hyundai service, knows nothing about
genesis... chalk it up to timing...hopefully my next service with GENESIS will be great!
LAMARR A F. from Genesis Of Westlake responded on 01/05/2022 03:04 PM

Thank you for your feed back..
Agreed bad day all around, very sorry for any inconvenience that we have caused you sir.
the Genesis side is back open now.
but thank you again.

Verified Customer
Thousand Oaks, CA
2022 Genesis Gv70
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/22/2021
verified customerVerified Customer
0
Category: Service
BUYER BEWARE-1 star, not 3
Well I’m not sure why this auto populates for 3 stars but it did. I’m not in agreement with that at all. My Genesis GV70 us a total bust- A LEMON! Legally it’s a lemon and is being bought back by the dealer. BUYER BEWARE!!! These SUV’s were produced too quickly and have MAJOR flaws. Here’s what’s not working: collision assist warning, (it randomly goes off while driving and stops your car even though you’re NOT about to crash. This is so dangerous and can cause a crash itself), blind spot monitoring, lane departure assist, keyless entry, fingerprint start, trackpad knob, all infotainment features, weather app inoperable, trunk hatch lift gate inoperable, hood is crooked and uneven on both sides, and on and on and on…….Genesis tech line has been horrendous at acknowledging this car is a danger and made improperly. I have had it in service twice for almost 6 weeks time and only bought it in the middle of August 2021. By Nov/Dec 2021 I was in negotiations for it being bought back which Genesis is finally doing. However they are still doing me dirty and trying to charge me for the glass protection, (which was never an option but already on the vehicle) and for the extended warranty too. Genesis expects me to pay almost $3,000 for an extended warranty on a lemon car that I’ll never use. It’s INSANE how badly I’ve been treated and am continually treated. I will not rest until I’m completely done with Genesis and get full restitution. So you are warned that this car is a disaster. And no, it’s not just my car like this. I’ve met and spoken to multiple people who had the same issues with their GV70’s.
LAMARR A F. from Genesis Of Westlake responded on 12/24/2021 11:59 AM

Thank you for your feed back.

DM
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Draza M.
Ventura, CA
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customerVerified Customer
10
Category: Service
Very happy with service
Very happy
LAMARR A F. from Genesis Of Westlake responded on 12/24/2021 11:53 AM

Good afternoon Draza
thank you for your great feed back and your business, and score.
Jaqui and the entire Genesis service team,  we appericate you.. 
have a wonderful day.

Verified Customer
Castaic, CA
2021 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/20/2021
verified customerVerified Customer
7
Category: Service
Service was less than expected
Service Valet was not offered or available.
LAMARR A F. from Genesis Of Westlake responded on 12/24/2021 11:51 AM

Thank you Roger
 for your feed back and your business, and score.
Jaqui and the entire Genesis service team,  we appericate you.. 
have a wonderful day.

Verified Customer
Bakersfield, CA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
verified customerVerified Customer
10
Category: Service
First Service
Scheduled a time. Drove up, filled out the paperwork and was on my way in a new loaner, a GV70.

My car was serviced in the time promised and adjustments were made.
LAMARR A F. from Genesis Of Westlake responded on 12/16/2021 02:11 PM

thank you for your great feed back and your business, and score.
Jaqui and the entire Genesis service team,  we appericate you.. 
have a wonderful day.

Verified Customer
Calabasas, CA
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
verified customerVerified Customer
10
Category: Service
Very good
The dealer brought a loaner to our house, picked up our car for a regular service, had it serviced, brought it back and picked up the loaner. It was easy.
LAMARR A F. from Genesis Of Westlake responded on 12/03/2021 10:39 AM

thank you for your great feed back and your business, and score.
Jaqui and the entire Genesis service team,  we appericate you.. 
have a great day.

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