Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

2309 Reviews

ReScore Reviews™ (110)

ReScore
Overall Rating 4.8181791/5Overall Rating 4.8181791/5Overall Rating 4.8181791/5Overall Rating 4.8181791/5rating 4.8181791
Original
Overall Rating 2.26364/5Overall Rating 2.26364/5rating 2.26364rating 2.26364rating 2.26364
95% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


PS
Pipestone S.
Sycamore, IL
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Very accommodating
Service personnel and staff very friendly and helpful.
KEVIN L. from Gerald Hyundai responded on 06/21/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future

Kevin Langton
Service Manager


Anonymous avatar
Verified Customer
Bristol, IL
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Good service
Good service
KEVIN L. from Gerald Hyundai responded on 06/21/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future

Kevin Langton
Service Manager


PC
Patrick C.
North Aurora, IL
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Service review
My service experience on 6/18/18 was excellent. Jaybee was very helpful, knowledgeable and courteous, and my Genesis looked great when I picked it up. Thank you! However, Gerald Hyundai texted me a survey the next day and it was not working properly, would not let me select correct number of stars, resulting in bad rating. I tried to correct 3 times but was unable. Very frustrating!!
KEVIN L. from Gerald Hyundai responded on 06/21/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future

Kevin Langton
Service Manager


AS
Alan S.
Sandwich, IL
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Gerald Hyundai review
Gerald Hyundai is a first class organization. I had a complaint from my previous service and it was handled immediately by the manager in a courteous and professional manner to my complete satisfaction.
KEVIN L. from Gerald Hyundai responded on 06/21/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future

Kevin Langton
Service Manager


RS
Roch S.
Naperville, IL
2011 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Keep it running, avoid problems.
almost 100,000 miles and still going strong.
That is the real test of the brand and the service.
KEVIN L. from Gerald Hyundai responded on 06/20/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future

Kevin Langton
Service Manager


E
E.
Elgin, IL
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Abe and JayBee
Abe was excellent. Kept me up to date on repairs to my SUV. Very professional, friendly and a great sense of humor.
KEVIN L. from Gerald Hyundai responded on 06/20/2018

Dear Sir/Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future

Kevin Langton
Service Manager


DB
Dorothea B.
Elburn, IL
2014 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great employees, clean and WiFi waiting room.
This is our 4th vehicle from here. Staff is courteous and friendly. We love our vehicles!
KEVIN L. from Gerald Hyundai responded on 06/19/2018

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future

Kevin Langton
Service Manager


Anonymous avatar
Verified Customer
Aurora, IL
2015 Hyundai Equus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Oil change
Jaybee was extremely pleasant to deal with.
KEVIN L. from Gerald Hyundai responded on 06/19/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future

Kevin Langton
Service Manager


BY
Bernadette Y.
Bolingbrook, IL
2014 Hyundai Elantra Gt
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/19/2018 Category: Service
Review
Faster service. Keep patron updated
KEVIN L. from Gerald Hyundai responded on 06/19/2018

Dear Madam,

I am so sorry that the service that was provided to you was not to your expectations and I would love to discuss this and make it right by you. I will be reaching out to you soon

Kevin Langton
Service Manager


Anonymous avatar
Verified Customer
North Aurora, IL
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great staff, high prices
I love my Hyundai and was very happy with the friendliness and professionalism of the service staff. I will only use them for warranty work, though. I can find better prices elsewhere.
KEVIN L. from Gerald Hyundai responded on 06/19/2018

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future 

Kevin Langton
Service Manager
Resp


LV
Lisa V.
Woodstock, IL
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Happy
I was happy with service
KEVIN L. from Gerald Hyundai responded on 06/19/2018

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future 

Kevin Langton
Service Manager
Resp


AW
Amera W.
Naperville, IL
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Anthony Cabral II is the best!!
Anthony is the best Service Advisor you can find. Service is always with a smile, and he explained everything so that I am never confused. I never feel like he is BSing me and forcing me to pay for service I don’t need.
KEVIN L. from Gerald Hyundai responded on 06/19/2018

Dear MAdam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future

Kevin Langton
Service Manager


Anonymous avatar
Verified Customer
Naperville, IL
2014 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Fixes cars
Good work
KEVIN L. from Gerald Hyundai responded on 06/19/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future

Kevin Langton
Service Manager


ES
Elaine S.
West Chicago, IL
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
People, Service & product
I have great service at Gerald.
KEVIN L. from Gerald Hyundai responded on 06/19/2018

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future

Kevin Langton
Service Manager


MB
Maxwell B.
Aurora, IL
2014 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
h
h
KEVIN L. from Gerald Hyundai responded on 06/16/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future

Kevin Langton
Service Manager


Anonymous avatar
Verified Customer
Yorkville, IL
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Efficient, friendly
Abe was prompt, polite, and reliable
KEVIN L. from Gerald Hyundai responded on 06/16/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future

Kevin Langton
Service Manager


GR
Gail R.
Oswego, IL
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Great Customer Service
Gerald Hyundai is a great dealership. The sales process was low-key, a BIG plus in my mind, Service is excellent, the techs are efficient and friendly, the service is almost always completed in the time estimated. I will be a repeat customer.
KEVIN L. from Gerald Hyundai responded on 06/15/2018

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future

Kevin Langton
Service Manager


IG
Irais G.
Aurora, IL
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
great service, great people
Appointments always on time. love it!!! Will definitely come back for my next service
KEVIN L. from Gerald Hyundai responded on 06/15/2018

Dear Madam,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future

Kevin Langton
Service Manager


Anonymous avatar
Verified Customer
Elburn, IL
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Good stuff
Exelent service
KEVIN L. from Gerald Hyundai responded on 06/15/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future

Kevin Langton
Service Manager


Anonymous avatar
Verified Customer
St. Charles, IL
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Great service as usual
Jaybee and the crew did a great job as usual and I was very pleased with the work/service.
KEVIN L. from Gerald Hyundai responded on 06/15/2018

Dear Sir,

Thank you so much for your time and your business. We really appreciate it here at Gerald Genesis / Hyundai and look forward to working with you in the near future

Kevin Langton
Service Manager