ReScore Reviews™ (100)

ReScore
Overall Rating 4.800002/5Overall Rating 4.800002/5Overall Rating 4.800002/5Overall Rating 4.800002/5rating 4.800002
Original
Overall Rating 2.22/5Overall Rating 2.22/5rating 2.22rating 2.22rating 2.22
95% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Bruce R. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The best service ever!"
Everyone is very pleasant and easy to deal with.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/16/2018
Service Type: Repair
Review Created: 01/18/2018 11:50 AM
Debra J. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great job
Vehicle: 2012 Hyundai Elantra To
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/18/2018 09:38 AM
Connie S. on 01/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Elantra"
Conveniently located.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/18/2018 07:57 AM
Verified Customer on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people"
Everyone is very nice from the moment of driving up to driving away.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/18/2018 04:54 AM
Verified Customer on 01/17/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service was very good."
Repairs were done quickly.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 06:26 PM
Janis P. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Service"
The Hyundai dealership in North Aurora offers excellent customer service!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/17/2018 05:35 PM
Heidi U. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service people really listen, helpful"
Service dept top notch. Helpful and polite. Listens to and discusses concerns. Explains things thoroughly. Always wants customer to have good experience.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 04:43 PM
Tod T. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine Service Visit"
Easy to schedule. In and out in a reasonable amount of time. Very comfortable waiting room. This is my 4th car from Gerald Hyundai. Don't plan on changing.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 11:30 AM
Kevin L. at Gerald Hyundai responded on 01/17/2018

Dear Sir,

Thank you so much for being such a loyal client of Gerald Hyundai we really appreciate your business and look forward to working with you again in the future

Kevin Langton
Service Manager

Verified Customer on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Department"
They are courteous, fast and make the process of getting the car service easy and simple. It is a pleasure each time I go and get the schedule service done.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/17/2018 09:42 AM
Kevin L. at Gerald Hyundai responded on 01/17/2018

Dear Sir,

Thank you so much for bringing your vehicle to Gerald Hyundai on 1/12/18 for your service. We appreciate the fact that you took the time to bring it in when it was so cold out. We look forward to assisting you when the weather is warmer.

Kevin Langton
Service Manager

Amy C. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great service "
I’m thankful for the staff at the dealership. I’m pretty sure I goofed up appointments in my calendar and showed up on the wrong date, but I could be wrong. Chris checked me in and made sure I was able to get my recalls done. I had my infant with me, so the fact that they got the work done quicker than estimated was a gift. Chris even offered to hold the baby while I got my stuff together! Thank you to everyone for making a car appointment a better experience.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Repair
Review Created: 01/16/2018 04:36 PM
Kevin L. at Gerald Hyundai responded on 01/17/2018

Dear Madam,

Thank you for the great review and the nice words about Chris and I am so happy that we were able to get you in and out in a timely manner.

Kevin Langton
Service Manager

Robert S. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Service team went out of their way to accommodate me. Excellent customer service.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 01/12/2018
Service Type: Repair
Review Created: 01/16/2018 12:11 PM
Kevin L. at Gerald Hyundai responded on 01/17/2018

Dear Sir,

Thank you so much for the great review and the nice words. We look forward to working with you in the near future

Kevin Langton
Service Manager

Ron P. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Knowledgeable staff accommodating the customer's needs
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/15/2018 07:34 PM
Kevin L. at Gerald Hyundai responded on 01/16/2018

Dear Sir,

Thank you so much for your time and your business we really appreciate it here at Gerald Hyundai and look forward to being able to assist you soon.

Kevin Langton
Service Manager

Walter L. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
Everyone is so friendly. My car is always done on time! I recommend this dealer all the time.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/15/2018 07:09 PM
Kevin L. at Gerald Hyundai responded on 01/16/2018

Dear Sir,

Thank you so much for your time and your business we really appreciate it here at Gerald Hyundai and look forward to being able to assist you soon.

Kevin Langton
Service Manager

Robert B. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
They were out of loaners but they still found me a car. Had to ride with Jed Clampett and Jethro but it was a ride (JUST KIDDING!!!!!). Exceptional customer service and the car was great.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/15/2018 06:01 PM
Kevin L. at Gerald Hyundai responded on 01/16/2018

Dear Sir,

Thank you so much for your time and your business we really appreciate it here at Gerald Hyundai and look forward to being able to assist you soon.

Kevin Langton
Service Manager

Cheryl M. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenient "
Having purchased the vehicle from Hyundai with a maintenance schedule, this visit was just as described - the coverage and service amazing 3 years and still counting.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/15/2018 02:18 PM
Kevin L. at Gerald Hyundai responded on 01/16/2018

Dear Madam,

Thank you so much for your time and your business we really appreciate it here at Gerald Hyundai and look forward to being able to assist you soon.

Kevin Langton
Service Manager

Verified Customer on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Gerald Hyundai has exceptional customer service.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/15/2018 12:04 PM
Kevin L. at Gerald Hyundai responded on 01/16/2018

Dear Madam,

Thank you so much for your time and your business we really appreciate it here at Gerald Hyundai and look forward to being able to assist you soon.

Kevin Langton
Service Manager

Verified Customer on 01/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"waiting room"
impressed with the charging station in the waiting room, very clean and comfortable
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/15/2018 10:53 AM
Kevin L. at Gerald Hyundai responded on 01/15/2018

Dear Madam,

Thank you so much for bringing your vehicle to Gerald Hyundai for your service needs and we look forward to being able to work with you in the future

Kevin Langton
Service Manager

Verified Customer on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service - NOT sales dept "
The team in the service area was very helpful and super nice and efficient! The team that should have greeted me when I walked in (sales team) didn’t even look up. I walked by 5 people and no one even said hi.
5 stars to service team
0 stars to sales.
I won’t be buying here - only looking for service help.
Even when the service attendant walked me out to my car through the sales floor, (after checking the air in my tires and providing an unrequested car wash) not one sales staff member even looked up and said thank you.
The woman who was at the cash out desk was also only interested in talking to the employee and said nothing directly to me.
Surprising
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/15/2018 10:45 AM
Kevin L. at Gerald Hyundai responded on 01/15/2018

Dear Madam,

Thank you so much for bringing your vehicle to Gerald Hyundai for your service needs and we look forward to being able to work with you in the future

Kevin Langton
Service Manager

Morgan D. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people and service "
Highly recommend this place!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/15/2018 08:26 AM
Kevin L. at Gerald Hyundai responded on 01/15/2018

Dear Madam/sir,

Thank you so much for bringing your vehicle to Gerald Hyundai for your service needs and we look forward to being able to work with you in the future

Kevin Langton
Service Manager

Suzanne O. on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
Quick, friendly and very comfortable waiting area!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/05/2018
Service Type: Maintenance
Review Created: 01/14/2018 07:14 AM
Kevin L. at Gerald Hyundai responded on 01/15/2018

Dear Madam,

Thank you so much for bringing your vehicle to Gerald Hyundai for your service needs and we look forward to being able to work with you in the future

Kevin Langton
Service Manager

Displaying Review 1 - 20 of 1789 in total