Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

350 Reviews

97% Would Recommend
Latest Review 2 days ago

Reviews


JO
Jason O.
Antioch, TN
Porsche 911
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Jason said the staff provided very good customer service and he had a good experience.
This review was collected via phone interview by Customer Research Inc.

GR
Greg R.
Tennessee
Volkswagen New Beetle Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Greg said the business' customer service was the best. They did the best they could with the vehicle and they let him know every step of the process.
This review was collected via phone interview by Customer Research Inc.

AP
Asmoah P.
Antioch, TN
Audi A4
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Asmoah said the service was okay, and recommends this facility.
This review was collected via phone interview by Customer Research Inc.

MC
Matt C.
Mount Juliet, TN
Audi A6
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018
Best Experience
I have recently come into possession of a car that required some work before it was road ready. I took it to a mechanic that did not specialize in working on German cars (no fault of their own) and the prognosis was not good. It appeared it would take more money than it was worth to fix. I called Brian at German Performance Options and discussed the issue. He was extremely helpful and we worked out a time for me to take my car in. They got to it quicker than they had originally planned and the issue was not as severe as once thought. They fixed it and had it ready to pick up a day earlier than scheduled! Brian went over the other repairs that would need to be done soon but did not pressure me into spending more than I had planned to originally. I will use these guys as long as I have a German made car. They were awesome!

BL
Bernie L.
Nashville, TN
Mercedes-Benz S55
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Bernie said the staff members were knowledgeable, explained things well, were informative, and provided great service. He was very pleased with the experience.
This review was collected via phone interview by Customer Research Inc.

OU
Oleg U.
Lebanon, TN
Porsche 911
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Oleg said he was satisfied with the service he received.
This review was collected via phone interview by Customer Research Inc.

LF
Larry F.
Portland, TN
Volkswagen CC
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Spoke with Maureen. She said they have been going to the business for more than 12 years. The staff are knowledgeable and professional. They're trustworthy.
This review was collected via phone interview by Customer Research Inc.

WV
Wanye V.
Mount Juliet, TN
MINI Cooper Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Wanye said the staff did an excellent job and he didn't have any problems with them.
This review was collected via phone interview by Customer Research Inc.

KT
Kevin T.
Lebanon, TN
BMW Z4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Kevin said the business was awesome. They did everything he asked for, and his vehicle drives better than before.
This review was collected via phone interview by Customer Research Inc.

CH
Cole H.
Mount Juliet, TN
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Cole said the staff were very informative and honest. They did a great job.
This review was collected via phone interview by Customer Research Inc.

CS
Carrie S.
Tennessee
Porsche Cayenne
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Carrie said they did a good job.
This review was collected via phone interview by Customer Research Inc.

RK
Ross K.
Nashville, TN
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05/22/2018
quick, honest, and genuine guys and girls.
took my car in for tune and service. Fair prices and quality work!! I worked with Brian and couldn't be happier with the customer service. Car enthusiast just like myself which makes the experience that much better! They are true to their word and truly car about customer satisfaction.

KE
Keith E.
Nashville, TN
Volkswagen Jetta Sedan
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05/21/2018 Category: Service
Keith said the people there are very helpful and they do a good job.
This review was collected via phone interview by Customer Research Inc.

JR
James R.
Burns, TN
Audi A3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
James said the staff was able to answer any questions he had, and helped him out in every way he needed.
This review was collected via phone interview by Customer Research Inc.

CC
Curtis C.
Smyrna, TN
Porsche 911 Carrera
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05/12/2018
1999 Porsche 911
Excellent customer service with no pressure
The GPO T. from German Performance Options responded on 05/14/2018

Thank you Curtis!


HM
Heather M.
Tennessee
Volkswagen Jetta Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Heather said the staff are helpful, communicative, honest and they do good work.
This review was collected via phone interview by Customer Research Inc.
The GPO T. from German Performance Options responded on 05/14/2018

Thank for the kind words Heather!


GE
Gary E.
Lebanon, TN
Porsche 928
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Gary said the business did a great job and he will continue to bring his vehicle in.
This review was collected via phone interview by Customer Research Inc.
The GPO T. from German Performance Options responded on 05/14/2018

Gary, we appreciate your feedback!


Anonymous avatar
Verified Customer
Watertown, TN
Volkswagen Jetta Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018
Knowledge, efficient, with excellent customer service.
Staff was very cordial and efficient. Called me several times with options and consequences! The sort of service that is so rare today! I could tell from the conversation that they were very competent! My car runs great now!
The GPO T. from German Performance Options responded on 05/14/2018

Thank you!!


JM
John M.
Tennessee
Mercedes-Benz CLK-Class
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2018 Category: Service
John said the service was good, but not perfect. He would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
The GPO T. from German Performance Options responded on 05/14/2018

Thank you John!


WD
William D.
Nashville, TN
Audi A4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
William said the staff provided great service, and have good communication.
This review was collected via phone interview by Customer Research Inc.
The GPO T. from German Performance Options responded on 05/14/2018

Thank you William for the review, we appreciate it.


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