Thank you so much for the kind words! We appreciate you and we're here for you should the need arise.
Thank you sir!
Thank you very much for the feeback. We're her for your Audi and BMW going forward and it's our mission to provide you with the best service possible. Thank you for choosing GPO!
Thank you for the review, you're a great client and we love keeping your A4 in excellant shape for you. It's a great car!
Thank you James for the kind words. We know you had to drive past other shops to get to us, and we appriciate it.
Thanks for the stars!
I had a lot of questions and they were all answered. Work was done efficiently. Will definitely be back as needed. Thanks again.
Thank you for choosing GPO for the service on your VW Mk4 GTI, we appreciate you.
Thank you! It's not often we get to be a favorite, usually car problems don't bring about good feelings, but we're glad we can make it better and when clients are this happy. Thanks again for the great review, we appreciate you.
Thank you very much for the feedback! We're here for your BMW 328i should it need any service in the future, or just regular maintenance. Jordan, Brian and Jake also appreciate the recognition. Thanks again!
We appreciate the positive feedback! We're here for you and your car. Lastly we understand there are many shops out there, we are very thankful you chose us.
Thank you for the feedback, hope you are enjoying the APR flash on your GTI! Have fun and be safe!
Thank you Patrick!!
We’d like to start out by stating that we can understand how you’d feel this way. As a business we can only offer solutions that are sure to solve the problem we’re facing. Temperature control systems can be tricky to repair fully. A similar issue we see is slow freon leaks in the air conditioning system. We can just add freon regularly rather than replace the cause of the leak, but there is no guarantee the air will be cold for long, thus not being the correct repair for the issue (temporary band-aid rather than permanent solution). We absolutely can perform a heater core flush, as a matter of fact we did offer that as a service many years ago. The reason we made the decision to stop offering flushes isn’t to “take advantage of people” but rather quite the opposite. Too many cars were coming back after the flush with issues with their heat or cooling system. As I’m sure you know, there is no filter in the cooling system, so many times the crud, (rust, metal and plastic pieces, sludge) will accumulate in the heater core causing a heater that doesn’t get hot. Flushing it can have a few different outcomes, one (as in your case…congrats!) can be to move a blockage and get the heat to work again, another is that it will not help, and another is that it can cause other damage by either applying too much pressure or moving debris to areas that can cause more issues (water pump, sensors, radiator). The risk in unacceptable in business. Therefore, we diagnosed your issue, offered the correct permanent solution along with items identified during your inspection and presented those to you. Only after your flush did you demand your diagnosis money back via phone calls and emails. Again, we can understand how you feel and we’re sorry you can’t understand how we feel. We do however wish you well with your 01 Audi A4.
The GPO Team
Thank you very much!!