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Gettel Genesis Of Sarasota

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(46 Reviews)
78
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Score Details

5 stars
76%
4 stars
15%
3 stars
7%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
10
Total ReScores™
4.9
ReScore™ Average
78
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(941) 923-1411
No Business Hours Provided

Business Hours

* No Time Zone provided
3500 Bee Ridge Road Sarasota, FL 34239
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Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(46 Reviews)
Write a Review
Recent Reviews
BB
gravatar
Basil B.
North Port, FL
2021 Genesis Gv80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/08/2021
verified customerVerified Customer
1
Category: Sales
Not honest with the true price of their cars
While I cannot speak for other customers' experiences at the dealership, I can speak about mine. The prices listed on their website were not accurate and did not match the true prices of the cars at their dealership. When I arrived at the dealership, not only did they not want to honor their internet pricing they added an extra $5000.00 for ‘dealership profit’ they said I had to pay if I wanted the car. They then gave me a false evaluation price for my trade-in and wanted me to sign another evaluation showing my car was worth more, a $6000.00 price difference. I am happy for those who had a great experience at the dealership but not all of us are/or treated the same way. To any new customers please be careful, stand firm, and don’t be taken advantage of by the dealership. Wishing you all a safe and happy holiday.
MELISSA J B., Customer Relations Manager from Gettel Genesis Of Sarasota responded on 12/10/2021 12:31 PM

We appreciate you choosing Gettel Genesis of Sarasota to purchase your GV80. Please, accept my sincere apology that you did not receive the excellent experience that we strive to achieve. We take customer complaints very seriously and would like to assure you that Genesis and our General Manager, Mark Bedell review all survey responses.

Your Sales Associate, Alina is a caring, thorough Salesperson and she has been trying to reach you to discuss this and any outstanding questions you may have about the vehicle. Please reach out to her at your earliest convenience. Alina will also be available for a Reconnect visit, if necessary, to review your vehicle’s technology features and answer any additional questions you may have. Your satisfaction is her top priority.

Melissa Bonner
Customer Relations Manager
Gettel Genesis of Sarasota
941-923-1411
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