Gettel Hyundai of Lakewood


Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

2036 Reviews

ReScore Reviews™ (40)

ReScore
Overall Rating 4.2000013/5Overall Rating 4.2000013/5Overall Rating 4.2000013/5Overall Rating 4.2000013/5rating 4.2000013
Original
Overall Rating 2.15/5Overall Rating 2.15/5rating 2.15rating 2.15rating 2.15
92% Would Recommend
100% Business Response
Latest Review about 7 hours ago
Dolores K. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/20/2017 05:03 PM
Verified Customer on 10/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Super clean "
I went in for an oil change and wiper replacements, I left with a " whistling" noise..
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/20/2017 04:23 PM
Catherine P. on 10/20/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Dealership"
Clean and friendly , and Nick is a great salesmen to talk to
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/20/2017 08:46 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 10/20/2017

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Kerri B. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"ABS light "
They diagnosed and fixed my car within 1.5 hours. Great service!
Vehicle: 2012 Hyundai Veracruz
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/20/2017 07:31 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 10/20/2017

Jill George
Service Manager
(941) 747-9262 ext 5112
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 10/20/2017

Thank you for your kind words and the 5-Star rating. We appreciate your business and look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Great service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/19/2017 04:56 PM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 10/20/2017

Thank you for your business and the 5-Star rating. We look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood. We value your business and will continue to work hard to earn it.

Jill George
Service Manager
(941) 747-9262 ext 5112
Verified Customer on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change"
This was the quickest we've ever been in and out of the dealership. As previously mentioned, even after requesting that the driver's seat NOT be adjusted, it always is. Also we now turn off the radio as the station and volume are always changed. We maybe would recommend this business to a friend
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/19/2017 12:32 PM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 10/19/2017

Thank you for the feedback regarding your recent service visit. We value your business and will continue to work hard to earn it. We look forward to seeing you for your next service visit at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First oil change service. "
I arrived for my oil change appointment 15 minutes early and the oil change was completed within 45 minutes of my arrival. Pleased with the quick turnaround and quality service.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/19/2017 12:22 PM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 10/19/2017

Thank you for your kind words and the 5-Star rating. We appreciate your business and look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
James M. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
Excellent service and service staff.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 10:21 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 10/19/2017

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Charles S. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"J"
K
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/19/2017 09:32 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 10/19/2017

Thank you your business and the 5-Star rating. We look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"auto butler/oil change"
My service assistant was friendly and professional. She explained what additional items we needed due the miles on vehicle. The auto butler application was great. The car looks brand new again. Very detailed work.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/19/2017 07:11 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 10/19/2017

 

Thank you for your kind words and the 5-Star rating. We appreciate your business and look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Roxanne V. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great review"
Very convenient and the staff are always very nice
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/15/2017
Service Type: Maintenance
Review Created: 10/18/2017 06:03 PM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 10/19/2017

Thank you for your business and the 5-Star rating. We look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood. We value your business and will continue to work hard to earn it.

Jill George
Service Manager
(941) 747-9262 ext 5112
Tacoma B. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Cleanliness and spaciousness of waiting area"
I was able to drop off my car with no worries
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/18/2017 01:21 PM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 10/18/2017

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall Repair"
Fabulous service completed in a timely manner!
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/18/2017 08:27 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 10/18/2017

Thank you for your kind words and the 5-Star rating. We appreciate your business and look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Richard S. on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Like this product. "
Value for the money is suspect. Paying much for the overhead. How can the value be supported when authorized service doesn't have competition?
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/18/2017 08:25 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 10/18/2017

 

Thank you for the feedback regarding your recent service visit. We value your business and will continue to work hard to earn it. We look forward to seeing you for your next service visit at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
JANET L. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people"
Very good service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/18/2017 04:30 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 10/18/2017

Thank you for your kind words and the 5-Star rating. We appreciate your business and look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood. We value your business and will continue to work hard to earn it.

Jill George
Service Manager
(941) 747-9262 ext 5112
Lisa G. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The atmosphere and customer service is excellent "
Everyone is so personable and accommodating
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/17/2017 06:00 PM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 10/18/2017

Thank you for your business and the 5-Star rating. It is great to hear you had an excellent service experience! We look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood. We value your business and will continue to work hard to earn it.

Jill George
Service Manager
(941) 747-9262 ext 5112
Charles G. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2012 elantra"
Great service. Car was ready before they said it would. Thank you for fixing my car.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/17/2017 05:24 PM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 10/18/2017

Thank you for your kind words and the 5-Star rating. We appreciate your business and look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood. We value your business and will continue to work hard to earn it.

Jill George
Service Manager
(941) 747-9262 ext 5112
Theresa R. ReScore Review on 10/18/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Lakewood Gettel Awesome "
As I said in previous post - I love the service I get there and am very happy with all service advisers. My complaint is the crappy battery and subsequent useless battery and those are issues with Hyundai USA NOT Gettel.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 02:06 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Horrible warranty on new car battery "
I like the service advisers and love the car. I already sent an email to Hyundai expressing my displeasure at having to replace the battery when I did not have my car even two full years. I drive a lot for work so I put twice as many miles on my car as normal. Mostly interstate driving. Because of that I had to pay full price for a battery. That is unacceptable but I had no choice.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 02:06 PM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 10/17/2017

Thank you for taking the time to rate your recent service appointment. I apologize that we did not deliver the 5-Star experience that we strive to give each and every customer. We appreciate your business and hope to prove our commitment on your next service visit here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
RENEE J. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Good service, friendly atmosphere, courteous service department.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/17/2017 02:03 PM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 10/17/2017

 

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Doris D. on 10/17/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"very well staffed, well organized and very well trained professional staff"
I was a satisfied customer until I got the bill. A $75 part cost me almost $300 with labor. I don't know how long it took to change out the part (turn signal) but $225 in labor is outrageous!!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/17/2017 11:51 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 10/17/2017

We appreciate your business and apologize that you did not receive the excellent experience that we strive to give each customer. Your feedback is important and allows us to improve upon our standards. We hope to show you our commitment to high customer satisfaction on your next visit to Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Displaying Review 1 - 20 of 2036 in total