Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

2942 Reviews

ReScore Reviews™ (50)

ReScore
Overall Rating 4.299998/5Overall Rating 4.299998/5Overall Rating 4.299998/5Overall Rating 4.299998/5rating 4.299998
Original
Overall Rating 2.16/5Overall Rating 2.16/5rating 2.16rating 2.16rating 2.16
92% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


JH
John H.
Parrish, FL
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
The Best Car Dealer in town
I found Gettel to be honest, prompt, efficient, courteous, considerate and trustworthy.
In my entire life I have never done business with a better company, that is why I give them
5 stars.

Verified Customer
Parrish, FL
2015 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Super Service
The staff was extremely friendly. The service was finished in a timely manner

Verified Customer
Bradenton, FL
2009 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Never have had to wait long for oil changes
Mostly only use services for oil changes
JILL G., Service Manager from Gettel Hyundai of Lakewood responded on 07/16/2018

Thank you for your business and the 5-Star rating. We look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
jgeorge@gettel.com

Verified Customer
Bradenton, FL
2008 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Service Manager Mark Phillips is a great help
Overall great services department
JILL G., Service Manager from Gettel Hyundai of Lakewood responded on 07/16/2018

We are so proud to have Mark as a member of our service team. Thank you for taking the time to review your recent service visit.

Jill George
Service Manager
(941) 747-9262 ext 5112
jgeorge@gettel.com

AA
Arnold A.
Bradenton, FL
2015 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Just Around the corner from my home
Very nice location and service people.
JILL G., Service Manager from Gettel Hyundai of Lakewood responded on 07/16/2018

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
jgeorge@gettel.com

RO
Richard O.
Sun City Center, FL
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
CHECK ENGINE LIGHTS
I HAD THREE THAT CAME ON. CALLED SERVICE DEPARTMENT GOT MY CAR N NEXT DAY REPAIRED IN 1 1/2 HOURS

WONDERFUL
JILL G., Service Manager from Gettel Hyundai of Lakewood responded on 07/16/2018

I'm happy to hear we were able to get your Santa Fe in for a timely repair. We appreciate your business and the five star review.

Jill George
Service Manager
(941) 747-9262 ext 5112
jgeorge@gettel.com

Verified Customer
Bradenton, FL
2011 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2018 Category: Service
Rather fix than trade in
I love my Hyundai Santa Fe! I am truly emotionally attached to my vehicle because I've never seen another interior like the one I have so it makes sense to drop $1300 on a new Intake Manifold and another $800 for four new tires. If that's not love, I don't know what is. Thank you, Gettel Lakewood Hyundai. I know my Santa Fe is in good hands.
JILL G., Service Manager from Gettel Hyundai of Lakewood responded on 07/16/2018

Thank you for your kind words and the 5-Star rating. I am sure we can find some coupons that would apply to your repair. We appreciate your business and look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
jgeorge@gettel.com

JN
Judith N.
Bradenton, FL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
excellent coustermer service
excellent
JILL G., Service Manager from Gettel Hyundai of Lakewood responded on 07/16/2018

I'm pleased to hear you had an excellent service experience. We appreciate your business and the five star review.

Jill George
Service Manager
(941) 747-9262 ext 5112
jgeorge@gettel.com

Verified Customer
Bradenton, FL
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
repair
timely
JILL G., Service Manager from Gettel Hyundai of Lakewood responded on 07/16/2018

I'm happy to hear your service was comepleted in a timely manner. Thank you for your business and the five star rating.

Jill George
Service Manager
(941) 747-9262 ext 5112
jgeorge@gettel.com

RG
Ronald G.
Bradenton, FL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
feedback on my recent visit
GREAT SERVICE!
JILL G., Service Manager from Gettel Hyundai of Lakewood responded on 07/14/2018

Thank you for your kind words and the 5-Star rating. We appreciate your business and look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
jgeorge@gettel.com

JA
James A.
Bradenton, FL
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
My review
Great
JILL G., Service Manager from Gettel Hyundai of Lakewood responded on 07/14/2018

 

Thank you for your business and the 5-Star rating. We look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
jgeorge@gettel.com

RS
Ruth S.
Venice, FL
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Mark Phillips
Mark listens..answers questions thoroughly, provides options and works with me in budgeting, planning how to best care for my investment. As an older woman who has purchased and serviced many cars through the years—on my own— I look for a service provider who treats me in a non-condescending manner — a professional.
JILL G., Service Manager from Gettel Hyundai of Lakewood responded on 07/14/2018

I am so pleased to hear that Mark is able to advise you on the care of your Tucson. Mark is a valued member of our service team. We appreciate your business and the five star review.

Jill George
Service Manager
(941) 747-9262 ext 5112
jgeorge@gettel.com

DS
Doris S.
Sarasota, FL
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Great customer service
I always get my car serviced at Gettel Hyundai of Lakewood. They do a great job about informing me about the service that is needed and their customer service is super friendly!
JILL G., Service Manager from Gettel Hyundai of Lakewood responded on 07/13/2018

I'm happy to hear you always bring your Tucson to Hyundai of Lakewood for service. Customer service is our top priority. We appreciate your business and the five star review.

Jill George
Service Manager
(941) 747-9262 ext 5112
jgeorge@gettel.com

Verified Customer
Ellenton, FL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
excellent
installed 2 frecalls and oil change. good service
JILL G., Service Manager from Gettel Hyundai of Lakewood responded on 07/11/2018

Thank you for your kind words and the 5-Star rating. We appreciate your business and look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
jgeorge@gettel.com

WR
Willard R.
Bradenton, FL
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Sante Fe service
The service was performed in a timely manor and completed as expected with no additional problems!
JILL G., Service Manager from Gettel Hyundai of Lakewood responded on 07/11/2018

Im pleased to hear the service on your Santa Fe was completed in a timely manner. We appreciate your business and the 5 star rating.

Jill George
Service Manager
(941) 747-9262 ext 5112
jgeorge@gettel.com

RH
Richard H.
Bradenton, FL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
My Elantra
Great service
JILL G., Service Manager from Gettel Hyundai of Lakewood responded on 07/11/2018

I'm so happy to hear you had great service with your Elantra. We appreciate your business and the 5 star review.

Jill George
Service Manager
(941) 747-9262 ext 5112
jgeorge@gettel.com

ES
Elizabeth S.
Bradenton, FL
2015 Hyundai Sonata
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/10/2018 Category: Service
Poor communication
Poor communication. Recommending services recently provided. Supplies not provided with my vehicle when purchased new leaving me and my 3 year old on side of the road Spoke with dealership manager on phone about it but honestly no one seems to care.
JILL G., Service Manager from Gettel Hyundai of Lakewood responded on 07/11/2018

 I apologize that we did not deliver the 5-Star experience that we strive to give each and every customer. 

I can understand your concern over not having a spare tire. Hopefully the spare tire kit provided by our General manager will help should the need ever arise again.

Jill George
Service Manager
(941) 747-9262 ext 5112
jgeorge@gettel.com

TW
Thomas W.
Bradenton, FL
2013 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Good service and finished in expected time frame
Have never had a bad experience with service.
JILL G., Service Manager from Gettel Hyundai of Lakewood responded on 07/10/2018

I'm happy to hear you have always had a good service visit with your Azera. Thank you for your business and the five star rating.

Jill George
Service Manager
(941) 747-9262 ext 5112
jgeorge@gettel.com

MM
Michelle M.
Bradenton, FL
2016 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2018 Category: Service
Oil Change
I love my Haundai n my Haundai family I always get great service.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/10/2018 Category: Service
???
Could of been better
JILL G., Service Manager from Gettel Hyundai of Lakewood responded on 07/10/2018

We appreciate your business and apologize that you did not receive the excellent experience that we strive to give each customer. Your feedback is important and allows us to improve upon our standards.

I would love the opportunity to speak with you in an effort to find out what we can do to make up for your experience. May I call you or would you please call me?

We hope to show you our commitment to high customer satisfaction on your next visit to Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
jgeorge@gettel.com

WW
William W.
Bradenton, FL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Service Personified
Service is always great.
JILL G., Service Manager from Gettel Hyundai of Lakewood responded on 07/10/2018

I'm so happy to hear you have a great service experience with your Sonata. We appreciate your business and the 5 star review.

Jill George
Service Manager
(941) 747-9262 ext 5112
jgeorge@gettel.com