Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

5874 Reviews

ReScore Reviews™ (106)

ReScore
Overall Rating 4.1320785/5Overall Rating 4.1320785/5Overall Rating 4.1320785/5Overall Rating 4.1320785/5rating 4.1320785
Original
Overall Rating 2.1037736/5Overall Rating 2.1037736/5rating 2.1037736rating 2.1037736rating 2.1037736
94% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


SM
Sandra M.
Sarasota, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
GREAT EXPERIENCE.
WILL BE BACK>

Verified Customer
Sarasota, FL
2015 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019 Category: Service
review
Very friendly and helpful atmosphere.

Verified Customer
Nokomis, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019 Category: Service
Service Visit
Service appointment was completely satisfactory.

PF
Pamela F.
Sarasota, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Service Department
My service advisor was very pleasant and helpful

JT
Joseph T.
Venice, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
5 Stars
Really excellent customer service. My service rep connected my iPhone music to the radio, something I couldn't do myself. It made my day!!
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 03/19/2019

Thank you so much for taking the time to leave us your feedback, we really appreciate your 5 stars! Please let us know if you need anything, we are always here to help. Take care!

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

Verified Customer
Sarasota, FL
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Friendly reminders and staff
Notified me of recall first by letter then personal phone call.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 03/19/2019

Thank you for taking the time to review your recent service visit. We appreciate your business and would like to extend our sincerest gratitude for your comments. At Gettel Hyundai of Sarasota we value our customers and we look forward to serving you the next time your Tucson requires our attention. 

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

CA
Carmen A.
Bradenton, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019 Category: Service
Tinting
Excellent job. Chris was great.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 03/19/2019

Thank you for your business! Please accept my apology that Chris did not give you the 5-Star service experience that you deserve. We hope to prove our commitment on your next visit. Happy Motoring!

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

JC
James C.
Sarasota, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Service done well and on time.
This time the time estimate to complete the maintenance work on my car was correct.
Last time an oil change (at a busy time for your service team) took about three hours (I was waiting on site).
This time, however, all was good, nice people, work done actually a bit earlier than promised.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 03/19/2019

Thank you for your compliments and your excellent review regarding our dealership. Our customers are our number one priority and it’s encouraging to know that we provided you with the level of service that you deserve. We appreciate your business and anticipate serving you again in the future.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

Verified Customer
Sarasota, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
First service recall visit
Experience was good. Was with Nissan for over 15 years. Hoping to have the same service that I had at Nissan. Time will tell.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 03/19/2019

On behalf of Gettel Hyundai of Sarasota, thank you for taking the time to share your recent 5-Star service experience.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

JY
Jim Y.
Sarasota, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Bob woods
5 stars thanks
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 03/19/2019

Thank you for your continued loyalty to our service center! I’m so happy to hear what nice experiences you continue to have with Bob at each visit. We look forward to seeing you again at your next appointment!

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

RK
Roland K.
Venice, FL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019 Category: Service
Recall Service
Service looked at 5 recalls. Expected to get car back ~ 3 hours. It actually took close to 6 hours.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 03/19/2019

Your business is appreciated here at Gettel Hyundai of Sarasota. Please accept my apology for the service appointment taking longer than expected. We do our best to get vehicles in and out as quickly as possible but sometimes there are circumstances that make the visit longer than it should. We always want to make sure your vehicle gets the best service possible. 

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

SS
Stephanie S.
Venice, FL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Great Service
Went to Sarasota dealership to get a oil change and check up as well as have a recall taken. Great job on all. Quick and efficient.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 03/19/2019

Stephanie,
Thank you for your compliments and your excellent review regarding our dealership. Our customers are our number one priority and it’s encouraging to know that we provided you with the level of service that you deserve. We appreciate your business and anticipate serving you again in the future.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

DK
David K.
Venice, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2019 Category: Service
ABC
No comment.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 03/19/2019

David,
Thank you for taking a moment to provide feedback on your recent service experience. We appreciate your business here at Gettel Hyundai of Sarasota and look forward to serving you again in the future!

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

NH
Nancy H.
Sarasota, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
In and out quickly. Clean and friendly staff
Bob Wood is the best. He has been great with me with all 3 cars I have bought here. Very helpful
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 03/19/2019

Nancy,
Our team here at Gettel Hyundai of Sarasota appreciates the 5-Star rating of your recent service appointment. Customer Satisfaction is our #1 goal so we are glad to know that you are happy with your service advisor Bob. We value your business and look forward to serving you for years to come.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

EV
Emily V.
Sarasota, FL
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Mrs.
Good experience
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 03/19/2019

Emily,
On behalf of Gettel Hyundai of Sarasota, thank you for taking the time to share your recent 5-Star service experience.  Your satisfaction is important to us and we look forward to serving you again.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

JD
Jim D.
Sarasota, FL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/18/2019 Category: Service
Bad service @ Gettel
Two trips ; no repairs
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 03/19/2019

Thank you for taking my telephone call today and please accept my apology once again for your recent service experience. We take your comments seriously as they are vital to our ongoing mission of improving our customer experience. We appreciate your business and hope we have another opportunity when you are back in town to prove our commitment to you and servicing your Santa Fe.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

AF
Anatoly F.
Longboat Key, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Frienliness and easy to communicate, best help possibly
Thank you a lot
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 03/18/2019

Anatoly,
We appreciate you for taking a moment to leave feedback for our team! We are so glad to hear that you had an exceptional experience. We look forward to working with you again at your next service appointment.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

MA
Micheal A.
Sarasota, FL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Friendly and clean. Takes good care of my vehicle
Great service
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 03/18/2019

Michael,
Thank you kindly for taking time out to give us this nice review. I will share your comments with the rest of the team here at Gettel Hyundai of Sarasota. Your satisfaction is important to us and we look forward to serving you again.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

Verified Customer
Sarasota, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Convenient hours
Nice that open for service appointments on Sunday
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 03/18/2019

On behalf of Gettel Hyundai of Sarasota, thank you for taking the time to share your recent 5-Star service experience.  Your satisfaction is important to us and we look forward to serving you again.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411

RJ
Rosemarie J.
Sarasota, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Service dept
The latest service on my vehicle, and my service manager were absolutely wonderful, a five star service. Most but not all I would give a 5 star review, some don't deserve the job.
MELISSA J B., Customer Relations Manager from Gettel Hyundai of Sarasota responded on 03/18/2019

Rosemarie,
Thank you for your compliments and your excellent review regarding our dealership. Our customers are our number one priority and it’s encouraging to know that we provided you with the level of service that you deserve. We appreciate your business and anticipate serving you again in the future.

Melissa Bonner
Customer Relations Manager
Gettel Hyundai & Genesis of Sarasota
941-923-1411