Reviews
EF
Elchanan F.
Edison, NJ
2017 Hyundai Santa Fe
Verified Customer
Timeliness Needs Improvement
The service consult did NOT get to me until after an HOUR of my scheduled repair. I had to ask the receptionist 4 times for support until I finally got serviced.
DAVID K., Service and Parts Director from Global Hyundai responded on 11/15/2019
On behalf of the entire Global family, I would like to personally apologize that you experienced this.
Please let me know when you would be available for a phone conversation so that I can make it right for you.
Director- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com
TB
Thomas B.
Dunellen, NJ
2015 Hyundai Tucson
Verified Customer
2015 Tucson Service
37,500 mile service took place on 11/12/19. Fernando DaDilva is an excellent service representative and handled my request in a professional and timely manner. Fernando is always willing to help and fully explains the issue and it’s resolution. It’s a pleasure doing business with him.
Recommended
DAVID K., Service and Parts Director from Global Hyundai responded on 11/14/2019
On behalf of Fernando, and the entire Global family, we thank you very much for your feedback.
David KarlsteinDirector- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com
OJ
Olando J.
Newark, NJ
2018 Hyundai Tucson
Verified Customer
GREAT EXPERIENCE FROM JOEL
Joel has been awesome he has provided GREAT CUSTOMER SERVICE !!! to me and my wife. he has kept us informed every step of the way good or bad. Very Very knowledgeable! if it was not for him and Angelica providing great service I would not even be bothered with this dealership. Hyundai should be grateful to have workers like them on your team.
DAVID K., Service and Parts Director from Global Hyundai responded on 11/14/2019
Thank you very much for your feedback. We are grateful for fantastic folks like Joel and Angelica, as well as incredible customers like you.
Thanks for chosing to be part of the Global family,
Director- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com
JE
Jose E.
West New York, NJ
2018 Hyundai Tucson
Verified Customer
Excellent Service
Global Hyundai Service Department are courteous and friendly.
Recommended
DAVID K., Service and Parts Director from Global Hyundai responded on 11/13/2019
We appreciate your feedback. Dan and the team thank you.
David KarlsteinDirector- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com
MH
Mary H.
Newark, NJ
2016 Hyundai Tucson
Verified Customer
The workers
Yes and I have already
Recommended
DAVID K., Service and Parts Director from Global Hyundai responded on 11/12/2019
Thank you so much!
David KarlsteinDirector- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com
KW
Kary W.
Mountainside, NJ
2018 Hyundai Tucson
Verified Customer
Service visit
I would highly recommend the service advisor I had, Sean, he was absolutely fantastic. Thank you to David Karlstein for making sure my latest visit was great.
Recommended
DAVID K., Service and Parts Director from Global Hyundai responded on 11/12/2019
On behalf of Sean, and the entire team, we truly appreciate your feedback.
Thank you so much for the opportunity to be your service provider.
Director- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com
ES
Erwin S.
Garwood, NJ
2017 Hyundai Tucson
Verified Customer
Mike Voorhees and Russell
Everyone who took care of my vehicle was excellent. See above names
Recommended
DAVID K., Service and Parts Director from Global Hyundai responded on 11/08/2019
On behalf of Mike, Russ and the entire Global family, we truly appreciate your feedback.
Thank you,
Director- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com
TH
Tanya H.
South Plainfield, NJ
2012 Hyundai Sonata
Verified Customer
T Hooks
Everyone is friendly you have bagels and coffee while you wait . I felt very comfortable there .
Recommended
DAVID K., Service and Parts Director from Global Hyundai responded on 11/08/2019
Thank you for your feedback. Shezrae and the team appreciate your time.
David KarlsteinDirector- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com
Verified Customer
Edison, NJ
2011 Hyundai Sonata
Verified Customer
Polite service
Im happy that the service people work with you.
Recommended
DAVID K., Service and Parts Director from Global Hyundai responded on 11/08/2019
Joel and his team thank you very much for your feedback.
David KarlsteinDirector- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com
Verified Customer
Edison, NJ
2013 Hyundai Accent
Verified Customer
Na
Na
Recommended
DAVID K., Service and Parts Director from Global Hyundai responded on 11/07/2019
Thank you!
David KarlsteinDirector- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com
JM
Jose M.
Piscataway, NJ
2018 Hyundai Sonata Hybrid
Verified Customer
Friendly
Service time was well below the average wait time, especially for a busy day. I was kept informed and overall was a great experience.
Recommended
DAVID K., Service and Parts Director from Global Hyundai responded on 11/07/2019
Thank you very much for your feedback. Dan and the team appreciate your kind thoughts.
David KarlsteinDirector- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com
AL
Alesia L.
Basking Ridge, NJ
2018 Hyundai Elantra
Verified Customer
Good service
Na
Recommended
DAVID K., Service and Parts Director from Global Hyundai responded on 11/07/2019
Thank you!
David KarlsteinDirector- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com
Verified Customer
Plainsboro, NJ
2019 Hyundai Elantra
Verified Customer
First Service
First service for new Elantra
Recommended
DAVID K., Service and Parts Director from Global Hyundai responded on 11/06/2019
We appreciate your time. We hope that we can earn all 5 stars at your next visit.
David KarlsteinDirector- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com
Verified Customer
South Plainfield, NJ
2019 Hyundai Santa Fe
Verified Customer
Great service
Service was great, I was in and out very quick. Dan was on top of everything my car needed.
Recommended
DAVID K., Service and Parts Director from Global Hyundai responded on 11/06/2019
Dan and his team thank you so much for your feedback!
David KarlsteinDirector- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com
GP
Gary P.
New Providence, NJ
2013 Hyundai Sonata
Verified Customer
Repaired the many recalls and warranty extensions.
Unfortunately too many recalls
Recommended
DAVID K., Service and Parts Director from Global Hyundai responded on 11/04/2019
We understand your concerns, and appreciate the feedback for us. We do our best to make it pleasant.
David KarlsteinDirector- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com
AS
Alan S.
Edison, NJ
2017 Hyundai Elantra
Verified Customer
Great Service
Excellent, professional service; very pleased
Recommended
DAVID K., Service and Parts Director from Global Hyundai responded on 11/04/2019
Great to hear! Thank you very much
David KarlsteinDirector- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com
Verified Customer
Somerset, NJ
2018 Hyundai Elantra
Verified Customer
Excellent service
Excellent service
DAVID K., Service and Parts Director from Global Hyundai responded on 11/04/2019
Thank you!
David KarlsteinDirector- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com
MJ
Maryland J.
Edison, NJ
2014 Hyundai Santa Fe Sport
Verified Customer
Helpful
I came for new wipers for my car, but the service update made me realize that other things needed replacement. My service representative was very helpful. Based on her explanation, I was able to schedule the additional service I need. Thank you,
Recommended
DAVID K., Service and Parts Director from Global Hyundai responded on 11/04/2019
Shezrae and her team, thank you very much for your feedback.
David KarlsteinDirector- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com
MR
Michelle R.
Somerville, NJ
2018 Hyundai Tucson
Verified Customer
Great experience
The staff is very welcoming and accommodating. I worked with Dan as my service advisor and had a great experience. I had an issue with my car that was addressed immediately and I was kept informed during the whole process. I would definitely like to continue working with him in the future any time I need service.
Recommended
DAVID K., Service and Parts Director from Global Hyundai responded on 11/02/2019
Dan and his team thank you so much for your feedback.
David KarlsteinDirector- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com
RM
Ruth M.
Somerville, NJ
2019 Hyundai Elantra
Verified Customer
service excellent,
I was very happy with the service. I arrived on time, they took the car in, filled out a little paperwork, told me how long it would take, and I was in/out in the allotted time.
Recommended
DAVID K., Service and Parts Director from Global Hyundai responded on 11/02/2019
Great to hear! Thank you so much.
David KarlsteinDirector- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com