Renton, WA 98057
I appreciate that all the homework was done prier to buying a new vehicle.
I was treated in a professional matter at all times. All credit goes out to JOHNNY LEE.
Thank you sir for working with me..
I feel that Johnny is ready for his next step in his management position.
We set an appointment to buy the car at 6:30pm, after seeing it and test driving it the day before. We called them same day we're coming down from Bellevue to buy the car the next day. When we get there, literally 30 mins prior to our appointment they let the another family test drive it and make an offer. Shady and disgusting sales tactic.
They sat us down and had us do an application and then say, because they came in to test drive it and made an offer today--they get the first right. We told them that makes no sense and that's unprofessional when we made the appointment to buy the car and drove down for it (made the apt to buy same day as seeing it). But because we didn't make an offer yesterday we lose the first right of refusal despite making the appointment and driving all the way. That says a lot about their ethics and business model.
They had us fill out the app and wait because the other buyers "credit check" could come back badly. Really unprofessional and slimey to pit one buyer against another. We walked out.
We brought up the fact they had yelp reviews before we left that complained about the same thing, they are aware and just don't seem to care --this dealership isn't changing.i
Nope. Nada. I found myself buying a "downgraded" version of the car I really wanted and 20 hours later got a phone call that another dealer had found it at the same price I bought my entry-level rig for!
I went to Good hoping for some understanding and sympathy but nope. Cold shoulder, "deal's a deal", "too bad man, you bought a car." Is all I heard.
Apparently the Largest Volume Dealer needs each and every sale; customer peace-of-mind be damned.
If you go to Good Chevrolet you may not always be able to get your issue fixed by replacing a small part. But you will be treated courteously, fairly, and by all around good folks.
I greatly appreciated the people and Good Chevrolet
My Mom called me at work that day (Thursday) to say she had gotten a call from the manager, Jeff. He was very rude to her and told her that the car had been sold Wednesday night. When Mom tried to find out what was going on and to get a hold of Richard, Jeff said that he was called on behalf of Richard, then hung up on her!
I finally got Richard to respond to an email where I FINALLY got an apology and he asked me if he could help me track down another car (HELL NO!). I told him all I wanted was an explanation and an apology from Jeff to my Mom for the way he spoke to her. That was 3 days ago. Have heard nothing.
Yeah, I get mistakes happen. But I probably wouldn't be writing this review if someone had at least acted like they felt bad about the situation. I haven't had a new car in 13 years, and this was my first experience trying to get a new one. I really feel like giving up after this.
Give me the best deal in the world and I still won't come back to this place!
Hi Sherri. Thank you for your wonderful feedback. This is the kind of thing we love to hear! We're so glad Jeff was so helpful, and we hope you love your new Camaro. We'll see you soon!
We're very glad to hear everything went well, Robert. Thank you for your feedback!
Hi Tiffany. Thank you for your wonderful review. This is the kind of thing we love to hear! We're so glad our team was able to find you the perfect car at an afforable price. Congratulations!
Thank you for your feedback. Monica. We're very glad to hear you and your husband enjoyed the buying process. Congratulations on your new Altima!
Hi Adam. Thank you for sharing your good experience with us. We truly appreciate your business, and we're so happy to hear your buying process was hassle-free. Enjoy your new Wrangler!
Thank you for allowing us to earn your business, Danny. We're so pleased to hear you had such a good buying experience. Congratulations on your new Silverado!
Thank you for the 5 star rating, Tanner. We're glad to hear everything went so well at your appointment. We'll see you next time!