Grand Car Wash / Castrol Premium Lube Express


Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

662 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 3.25/5Overall Rating 3.25/5Overall Rating 3.25/5rating 3.25rating 3.25
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
96% Would Recommend
Latest Review 3 days ago
Jose G. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jose said this business provided good quality of service and they were very quick.
Vehicle: Ford F-150
Category: Service
Service Date: 10/08/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
ARLENE M. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The guys working at oil change garage are fantastic. "
Grand Car Wash has been a great place to do business.
Vehicle: Dodge Durango
Service Date: 10/10/2017
Review Created: 10/11/2017 08:13 PM
Jose A. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jose said he knows the people at this business and they are very nice.
Vehicle: Honda Civic
Category: Service
Service Date: 10/03/2017
Review Created: 10/11/2017
This review was collected via phone interview by Customer Research Inc.
Margarita V. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Margarita said she has been going to this business for years now. When she was in an accident the technician pushed her bumper back into place without her having to ask. They pay attention to the customer's needs.
Vehicle: Toyota Highlander
Category: Service
Service Date: 10/04/2017
Review Created: 10/11/2017
This review was collected via phone interview by Customer Research Inc.
MARK Q. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and friendly "
Been going there for years
Vehicle: Hyundai Sonata
Service Date: 09/30/2017
Review Created: 10/03/2017 05:50 PM
JOE N. on 10/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
Quick in and out and confidence job was done right!
Vehicle: Ford Explorer
Service Date: 09/30/2017
Review Created: 10/01/2017 12:34 PM
GUILLERMO H. on 09/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service. Would recommend."
Like always very satisfied with the quick service.
Vehicle: Honda Accord Cpe
Service Date: 09/27/2017
Review Created: 09/30/2017 09:03 AM
Laura G. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Laura said she goes to this business for service and she gets it with no problems.
Vehicle: Toyota Prius v
Category: Service
Service Date: 09/23/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
MARY LINDA D. on 09/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Oil Change place ever..."
Quick, Efficient and very nice. What more could I ask for!
Vehicle: Honda Odyssey
Service Date: 09/24/2017
Review Created: 09/27/2017 09:05 AM
Brian W. on 09/26/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Brian said he's been a customer for many years and he usually gets excellent service. This last time the employees filled the oil reservoir and charged him, but he already had oil to fill it in his trunk. He asked the employees to fill his tires to 35 lbs, but they filled them to 45 lbs. He had to take some air out himself.
Vehicle: Toyota Previa
Category: Service
Service Date: 09/19/2017
Review Created: 09/26/2017
This review was collected via phone interview by Customer Research Inc.
DR, H,E. H. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I HAVE USED G.C.W. FOREVER.------------DR. HILL"
GRAND C.W. IS GREAT
Vehicle: Ford Pickup
Service Date: 09/19/2017
Review Created: 09/21/2017 08:51 AM
ERIC M. on 09/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
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Vehicle: Scion xB
Service Date: 09/06/2017
Review Created: 09/11/2017 12:21 PM
Gerardo C. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gerardo said this business was very good and efficient. They provided fast service.
Vehicle: Honda Civic Coupe
Category: Service
Service Date: 09/06/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Roman W. at Grand Car Wash / Castrol Premium Lube Express responded on 09/13/2017

Thank you. Thank you. Thank you.
You are #1 to us.

Javier L. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Javier said the service was fast and he even received a free car wash.
Vehicle: Lexus IS 250
Category: Service
Service Date: 09/02/2017
Review Created: 09/08/2017
This review was collected via phone interview by Customer Research Inc.
Roman W. at Grand Car Wash / Castrol Premium Lube Express responded on 09/13/2017

Thank you. We always try to do our best.Looking forward to serve you again.

Todd W. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Todd said everything was good. Whenever he goes in to this business. The manager remembers him and takes care of his vehicle. He has not had any issues.
Vehicle: Toyota Tundra 4WD Truck
Category: Service
Service Date: 09/02/2017
Review Created: 09/08/2017
This review was collected via phone interview by Customer Research Inc.
Frances M. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with David. He said he always goes to this business, and they have given him great service. Everything was great.
Vehicle: Chevrolet Cruze
Category: Service
Service Date: 09/02/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
Roman W. at Grand Car Wash / Castrol Premium Lube Express responded on 09/13/2017

Thank you for your business. Looking forward to serve you again.

Jacob P. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jacob said the business is good and fast.
Vehicle: Ford Mustang
Category: Service
Service Date: 09/02/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
SHERI N. on 09/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Fast and not to busy"
It's to expensive $ 81.00 is to much, my Honda dealer only charges $45.00. 😳
Vehicle: Honda CR-V
Service Date: 09/05/2017
Review Created: 09/06/2017 09:44 PM
Roman W. at Grand Car Wash / Castrol Premium Lube Express responded on 09/07/2017

Thank you for your response. We would like to thank you for been a long time customer. When you driving Honda Accord, the was using conventional oil and the price was $41.00.
At this time you are using Full Synthetic Oil at $81.00.
You are driving 6000 to 7,000. miles between oil changes. That is twice more than you driven with conventional oil. Plus you are getting MORE and better engine protection.
Thank you for been a loyal customer. Lookin forward to serve you again.

ART OR RYAN H. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service."
Both Grand car wash representatives were detailed from changing the oil to putting air in the tires. They were informative and professional.
Vehicle: Chevrolet Tahoe
Service Date: 08/31/2017
Review Created: 09/01/2017 09:41 PM
Denos M. on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Denos said he was pleased with this business.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 08/29/2017
Review Created: 08/31/2017
This review was collected via phone interview by Customer Research Inc.
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