Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

797 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.200002/5Overall Rating 3.200002/5Overall Rating 3.200002/5rating 3.200002rating 3.200002
Original
Overall Rating 2.800002/5Overall Rating 2.800002/5rating 2.800002rating 2.800002rating 2.800002
96% Would Recommend
Latest Review 6 days ago

Reviews


AF
Archimedes F.
Pomona, CA
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Archimedes said the service was good and he was satisfied.
This review was collected via phone interview by Customer Research Inc.

OD
Osbaldo D.
West Covina, CA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Spoke with Nancy. She said she likes the service.
This review was collected via phone interview by Customer Research Inc.

AW
Allen W.
Covina, CA
Ford Super Duty F-250 SRW
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Allen said the employees did a thorough job.
This review was collected via phone interview by Customer Research Inc.

RM
RONNA M.
Covina, CA
Kia Sedona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
I enjoy getting my oil changed!
Evan is a great person to greet you when getting your oil changed. Very courteous and helpful. The process is very quick and the car wash is excellent. Everyone is very friendly. I now look forward to getting my oil changed and won't go anywhere else. Thanks for your customer support!! You stand out in the community.

RM
RONNA M.
Covina, CA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
Very impressed with customer service here!
The customer service here blew me away. I wasn’t expecting such great care. The free car wash was more like a free detail... our car has never been so clean, inside and out! Oil change was very quick.
Roman W. from Grand Car Wash / Castrol Premium Lube Express responded on 08/02/2018

From all of us, I would like to thank you for your kind words. We do out best to please all of our customers.
Thank you again, and looking forward to serve you again.


RC
Randall C.
Covina, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Randall said he receives very quick service.
This review was collected via phone interview by Customer Research Inc.
Roman W. from Grand Car Wash / Castrol Premium Lube Express responded on 07/31/2018

Thank you for your business. Looking forward to serve you again.


GW
Gregory W.
West Covina, CA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Gregory said the business' staff members were wonderful. He recommends them all the time.
This review was collected via phone interview by Customer Research Inc.

ME
Marc E.
Pasadena, CA
Jaguar XJ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Marc everybody was really good, they did their jobs competently, quickly and they were friendly about it. He will be coming back.
This review was collected via phone interview by Customer Research Inc.
Roman W. from Grand Car Wash / Castrol Premium Lube Express responded on 07/30/2018

Thank you for your business. Looking forward to serve you again.


Verified Customer
Azusa, CA
Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018
Oil change and car wash
Quick affordable did great work

VE
Veronica E.
Covina, CA
GMC Envoy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Spoke with John. He said he likes getting the free car washes at this business and the business has quick service.
This review was collected via phone interview by Customer Research Inc.

GC
George C.
Covina, CA
GMC Sierra 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
George said the employees provided good service and helped him right away.
This review was collected via phone interview by Customer Research Inc.

RM
Roberto M.
Covina, CA
Ford Expedition EL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Roberto said everything went smoothly, and he had no problems.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Glendora, CA
Honda Civic Si
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/14/2018
Only good is the free carwash
They just drained the oil a little bit and then fill up. It only took them like 3min. And its done Didnt even check my tire pressure as stated on the services they did.

HI
HELEN I.
Glendora, CA
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
Great job
They are very fast and efficient!!! They are also polite and courteous!! I’ll be back!!!!!

AL
Alfredo L.
Baldwin Park, CA
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Alfredo said he had an excellent experience at the business. The staff were really nice. They had really good customer service skills. They were also very fast and polite.
This review was collected via phone interview by Customer Research Inc.

GC
Gene C.
West Covina, CA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Spoke with Rachel. She said the service was convenient and good.
This review was collected via phone interview by Customer Research Inc.

AP
Anthony P.
Glendora, CA
Nissan Versa Note
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Anthony said this business very good and the service is done the same way every time and that's what he likes.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Covina, CA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
Excellent service
The Young Man - Excellent-that help me with my oil change answer my question and made me feel like I was the only customer he had even though the place was full
Even when I went to get my Free Car Wash Great service

Verified Customer
Covina, CA
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018
Excellent customer service
Whenever I visit Grand Car Wash/Castro Premium Lube Express I’m always greet by friendly and professional employees. I have never experienced bad service. Keep up the great service.

JW
Jureen W.
Covina, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Jureen said she was pleased with the great service she received.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 797 in total