Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

704 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
100% Business Response
Latest Review 12 days ago

Reviews


GH
George H.
Cleveland, TN
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
George
The people works there Very happy very responsive very kind excited to be around all the way for the finance manager all the way to the Sales person truly amazing bunch of people that work four the dealership this is my fourth car I bought in the last year
RANDALL E B. from Gray Epperson Hyundai responded on 02/06/2019

Thanks for the great review!  We are truly fortunate to have a wonderful crew with us!

Randy Barger
Service Manager


Verified Customer
Cleveland, TN
2015 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2019 Category: Service
Six month oil change day
Very competent and friendly. Some dealerships can be stand-offish and sterile, Gray Eppsrson is not like that.
RANDALL E B. from Gray Epperson Hyundai responded on 02/06/2019

Thank you so much for the kind comments.  Always a pleasure!

Randy Barger
Service Manager


CW
Cheston W.
Athens, TN
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
RANDALL E B. from Gray Epperson Hyundai responded on 02/06/2019

Thank you so much!

Randy Barger
Service Manager


JM
Johnny M.
Englewood, TN
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Service
Always good and fast serve, everyone makes you feel welcome.
RANDALL E B. from Gray Epperson Hyundai responded on 02/02/2019

Thanks for the great review!

Randy Barger
Service Manager


CD
Christine D.
Cleveland, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019 Category: Service
Splendid Service!
The staff is so friendly and delightful! I purchased my vehicle in 2010, and have continued to come to Gray Epperson Hyundai for ALL of my questions, problems, and car maintenance(s).

Ms. Donna (in services) has ALWAYS taken excellent care of me since day one! The technicians are knowledgeable and has me in and out whenever my car is being serviced.

It must be difficult seeing many people come and go, but to be addressed with a friendly smile and being recognized; it really shows that they care who I am—not just another customer.

Thank you for taking such wonderful care of me, and my car, for almost a decade!
RANDALL E B. from Gray Epperson Hyundai responded on 01/31/2019

Thank you for the wonderful review!  We are proud of our people.

Randy Barger
Service Manager


Verified Customer
Murphy, NC
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019 Category: Service
Good Service and Great People
Have used them for over four years and have always had a good experience.
RANDALL E B. from Gray Epperson Hyundai responded on 01/31/2019

Thank you for the kind words!

Randy Barger
Service Manager


Verified Customer
Cleveland, TN
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019 Category: Service
Excellent customer service with a smile!
Excellent experience, very professional, informed and friendly staff.
RANDALL E B. from Gray Epperson Hyundai responded on 01/31/2019

Thank you for the great review!

Randy Barger
Service Manager


RC
Rhonda C.
Crandall, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
Great recall experience
Fast in/out, no pressure, recall issue. Still waiting for email as to the latest recall. Friendly, courteous staff.
RANDALL E B. from Gray Epperson Hyundai responded on 01/30/2019

Thanks for the great review!  You should expect information on the recall in the next month or so.  You can always give us a call.

Randy Barger
Service Manager


Verified Customer
Harrison, TN
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
Great job
Thanks for your service.
RANDALL E B. from Gray Epperson Hyundai responded on 01/30/2019

Than you so much!

Randy Barger
Service Manager


KC
Kaitlynn C.
Cleveland, TN
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019 Category: Service
Hyundai
They were excellent
RANDALL E B. from Gray Epperson Hyundai responded on 01/30/2019

We really appreciate the great review!

Randy Barger
Service Manager


SJ
Shaquonne J.
Cleveland, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019 Category: Service
Great and friendly service
Great service
RANDALL E B. from Gray Epperson Hyundai responded on 01/30/2019

Thanks for the great review!

Randy Barger
Service Manager


BF
Bobby F.
Harrison, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Service
Everyone there gives great service.
RANDALL E B. from Gray Epperson Hyundai responded on 01/26/2019

Thanks for the great review! 

Randy Barger
Service Manager


JW
James W.
Cleveland, TN
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great people
Everytime we have returned for service they have been on time and very professional. We have owned 4 Hyundai vehicles all bought from Grey Epperson and also my mother in law purchased hers there also.
RANDALL E B. from Gray Epperson Hyundai responded on 01/26/2019

We really appreciate the kind words! 

Thanks,
Randy Barger
Service Manager


SC
Shirley C.
Cleveland, TN
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Service dept
I've been going there for 5 years to have my car serviced. I've never been disappointed with them.
RANDALL E B. from Gray Epperson Hyundai responded on 01/26/2019

We really appreciate the kind words!  Thank you!

Randy Barger
Service Manager


JW
Juandine W.
Cleveland, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
I wouldn't even consider going anywhere else!!!
With the wonderful customer service I have received both times I have had my Hyundai, I wouldn't even Consider going anywhere else!!!
RANDALL E B. from Gray Epperson Hyundai responded on 01/26/2019

Thank you!! We appreciate the kind words.  We're here for anything we can help with.

Randy Barger
Service Manager


Verified Customer
Cleveland, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/07/2019 Category: Service
TERRIBLE TERRIBLE & car still has issue
Salesman was great, I love my Elantra....service dept sucks!
Stacy S., DPSM from Gray Epperson Hyundai responded on 01/08/2019

Thank you for making the time to fill out the survey and sharing your expereince. A manager will be reaching out to you shortly to discuss.


Verified Customer
Athens, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019 Category: Service
Great customer service
Great customer service always sure to answer any questions
RANDALL E B. from Gray Epperson Hyundai responded on 01/26/2019

Thank you for the kind words!!

Randy Barger
Service Manager


Verified Customer
Athens, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019 Category: Service
Service
See representatives are very informative and friendly
RANDALL E B. from Gray Epperson Hyundai responded on 01/26/2019

We really appreciate the great review!

Thank you,
Randy Barger
Service Manager


JD
Jeremy D.
Cleveland, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Excellent Service!
We were treated like family! Service was great! Will continue to go here!
RANDALL E B. from Gray Epperson Hyundai responded on 01/26/2019

Glad to hear!  Thanks for the kind words!

Randy Barger
Service Manager


LR
Luther R.
Athens, TN
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018 Category: Service
Fast and friendly
Very good