Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

574 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


CW
Charles W.
Cleveland, TN
2005 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
always
I can always count on you - that's rare in this world - keep it up

DN
Daryl N.
Cleveland, TN
2016 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
The attention to detail of the people
As always, the service staff performed the maintenance well and in a timely fashion.

BC
Beverly C.
Cleveland, TN
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Great service and courteous employees 👍
Great service in and out with no hassle.Love Gray Epperson Hyundai 👍🌈
Beverly C.

SC
Stephanie C.
Cleveland, TN
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Great place!!
Great staff, friendly, informative, reliable!
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ALEJANDRO A C., Internet Manager from Gray Epperson Hyundai responded on 05/17/2018

Thank you for such a great review! Please let us know if you need anything

Alejandro Colon
Internet Manager
423-303-1333

KT
Kenneth T.
Georgetown, TN
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018 Category: Service
Friendly people
I have never really had to wait long and have been worked in when i didn't have an appointment. Thanks
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ALEJANDRO A C., Internet Manager from Gray Epperson Hyundai responded on 05/14/2018

Thank you for taking your time to give us a review! We appreciate your business and working with you. Please let us know you if you need anything. Thanks again for your kind words.

Alejandro Colon
Internet Manager
423-303-1333

KH
Kelly H.
Charleston, TN
2017 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Oil Change & Tire rotation
Great and fat service made me feel at home
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ALEJANDRO A C., Internet Manager from Gray Epperson Hyundai responded on 05/12/2018

Thank you for your kind words! We are glad you had a great experience. Thank you for taking the time to write us a review as well.  We are always here to help and to make sure customers are 100% taken care of. Thank you for your business. 

Alejandro Colon
Internet Manager
423-303-1333

MM
Mereda M.
Cleveland, TN
2015 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Friendly, helpful.
Friendly, knowledgeable.You do not wait a long time for the job to be finished.
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ALEJANDRO A C., Internet Manager from Gray Epperson Hyundai responded on 05/12/2018

Thank you for your kind words! We love making sure that customers are pleased by the time that they leave. Thank you for choosing us to do your service.

Alejandro Colon
Internet Manager
423-303-1333

Anonymous avatar
Verified Customer
Englewood, TN
2011 Hyundai Sonata
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/11/2018 Category: Service
Dp
I miss the old service manager Jeff!!
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ALEJANDRO A C., Internet Manager from Gray Epperson Hyundai responded on 05/11/2018

Hi, this is Alejandro the Internet Manager here at Gray Epperson Hyundai. After reading your review, I talked to the Service Manager. He apologizes for your experience and would love for you to come back by on your own time and he will personally take a look at the vehicle and see if we can something for the sound you are hearing.

Call or come by and ask for Brian the Service Manager. He has assured me he will personally look at your vehicle. 

Alejandro Colon
Internet Manager
423-303-1333

DJ
Danielle J.
Chattanooga, TN
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
I'm so pleased
This is my second visit to the service center since purchasing the car in November of last year. They remember my face. They are courteous. And respectful. I love it
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ALEJANDRO A C., Internet Manager from Gray Epperson Hyundai responded on 05/11/2018

Thank you so much for your kind words. We really appreciate your kind words! We love having you as a customer.Alejandro ColonInternet Manager423-303-1333


AG
Amelia G.
Dalton, GA
2015 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Great service department
I scheduled service for my spouses Santa Fe Sport. Although they were busy that day, They serviced my vehicle in a timely manner and were very courteous. I definitely will be bring my two Hyundai vehicles here for service again.
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ALEJANDRO A C., Internet Manager from Gray Epperson Hyundai responded on 05/09/2018

Thank you for your review! We appreciate the time you put into doing this for us! We can't wait to see you again!

Alejandro Colon
Internet Manager
423-303-1333

RF
Robert F.
Mc Donald, TN
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Good service
Always take care of me0.
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ALEJANDRO A C., Internet Manager from Gray Epperson Hyundai responded on 05/09/2018

Thank you for your review! We appreciate the time you put into doing this for us! We can't wait to see you again!

Alejandro Colon
Internet Manager
423-303-1333

DC
Don C.
Ooltewah, TN
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
service
As usual, an outstanding experience.
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ALEJANDRO A C., Internet Manager from Gray Epperson Hyundai responded on 05/09/2018

thank you for your review! We appreciate the time you put into doing this for us! We can't wait to see you again!

Internet Manager
423-303-1333

KH
Katrina H.
Cleveland, TN
2015 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
The people are friendly and very helpful
The workers are very friendly and helpful
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ALEJANDRO A C., Internet Manager from Gray Epperson Hyundai responded on 05/09/2018

Thank you for your review! We appreciate the time you put into doing this for us! We can't wait to see you again!

Alejandro Colon
Internet Manager
423-303-1333

MT
Melba T.
Harrison, TN
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
The smiles and willingness to help.
The only thing that would have made the service better, would be if they had washed my vehicle like other dealers
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ALEJANDRO A C., Internet Manager from Gray Epperson Hyundai responded on 05/09/2018

Thank you for your review! We appreciate the time you put into doing this for us!

Alejandro Colon
Internet Manager
423-303-1333

LB
Larry B.
Athens, TN
2010 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018 Category: Service
Both Front & Rear Brake job, plus Oil Change.
Everything was done as promised.
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BRIAN P., Fixed Ops Director from Gray Epperson Hyundai responded on 05/01/2018

Thank you for your feedback and we look forward to serving you on your next visit.

Brian Pendleton
Fixed Ops Director
423-303-1333

RK
Richard K.
Decatur, TN
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018 Category: Service
GREAT SALES AND FRIENDLY SERVICE
WE HAVE HAD A GREAT SALES EXPERIENCE WITH JIMMY STRICKLAND AND THE SERVICE HAS BEEN EXCELLENT. WOULD RECOMMEND
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BRIAN P., Fixed Ops Director from Gray Epperson Hyundai responded on 05/01/2018

Thank you for the feedback.

We look forward to serving you at your next visit.

Brian Pendleton
Fixed Ops Director
423-303-1333

JB
John B.
Cleveland, TN
2017 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/29/2018 Category: Service
Paying attention to detail
Appointment for one customers at
A time
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BRIAN P., Fixed Ops Director from Gray Epperson Hyundai responded on 05/01/2018

We thank you for your feedback.

We strive to schedule our service work efficiently and we're sorry

that it took longer than you expected.

We look forward to serving you at your next visit.


Brian Pendleton
Fixed Operations Director


































































Brian Pendleton
Fixed Ops Director
423-303-1333

RP
Ronnie P.
Chattanooga, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
Oil Change
Took our car back in Jan or Feb for oil change and everything went great. Always received great service. Sad that Jeff left, but understand. Anyone looking for great service, these are the people you want to take your car to.
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ALEJANDRO A C., Internet Manager from Gray Epperson Hyundai responded on 05/01/2018

We greatly appreciate your feedback! We can not wait to see you back at the dealership

Alejandro Colon
Internet Manager
423-303-1333

VB
Vickie B.
Cleveland, TN
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
satisfied customer
How fortunate we in Cleveland, Tn. are to have a Hyundai Dealership like Gray Epperson. Their expertise and friendly helpful service are second to none The service department is tops. Gray Epperson, you rock!!!!!!! :)
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BRIAN P., Fixed Ops Director from Gray Epperson Hyundai responded on 04/27/2018

Our team appreciates your feedback and we look forward to serving you at your next visit.

Brian Pendleton
Fixed Ops Director
423-303-1333

MM
Michael M.
Ocoee, TN
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Truth, and knowledge of the Hyundai brand automobile.
I am in complete satisfaction of my salesman Michael Charles, and of the service department for being truthful, honest, and very knowledgable of the issues that is presented. I feel fortunate of having Gray Epperson Hyundai as my dealership, and will continue to support theme.
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BRIAN P., Fixed Ops Director from Gray Epperson Hyundai responded on 04/25/2018

We appreciate your feedback and look forward to serving you at you next visit.

Brian Pendleton
Fixed Ops Director
423-303-1333