Reviews
Verified Customer
Cleveland, TN
2015 Hyundai Sonata
Verified
A Happy Santa Fe Owner
The service department is very professional, friendly and always interested in making the car owner an important part of their day’s work. Our recent service was completed in a timely manner and the car was spotless when we picked it up. I always enjoy driving my Santa Fe..
Recommended
CC
Carolyn C.
Palm Springs, FL
2017 Hyundai Elantra
Verified
Excellent Service. Professional Staff.
They knew exactly what my Hyundai Elantra issues were and they corrected the problem areas. The entire Staff were Professional and Helpful. When I need a New Hyundai I will list Gray Epperson Hyundai as my top selection. Service was also fast.
Recommended
BE
Bridget E.
Cleveland, TN
2015 Hyundai Genesis
Verified
Welcoming.
Judy was very friendly and welcoming.
Recommended
Verified Customer
Chickamauga, GA
2017 Hyundai Tucson
Verified
Vehicle was fixed properly
My vehicle was fixed properly and everyone was really friendly. The only thing I did not like is that I needed a loner car and they told me they could not provide me with one. I feel if you buy your car there then they should find a way to make sure you have a vehicle to drive whilen they work on yours.
Recommended
GM
Gerald M.
Englewood, TN
2012 Hyundai Sonata
Verified
The employees
The service employees are wonderful
Recommended
SD
Susan D.
Decatur, TN
2017 Hyundai Santa Fe S
Verified
service
Always a good place to have our car worked on. Fast and efficient with the service requested. I am still waiting on someone to schedule a body shop to work on my front passenger door.
Recommended
FK
Frank K.
Cleveland, TN
2013 Hyundai Elantra
Verified
Great service, do what they say they will do at time and in the time frame presented
I received excellent and courteous service from Gray Epperson Hyundai
Recommended
JAMES P. from Gray Epperson Hyundai responded on 09/10/2018
Dear Frank,
I wanted to thank you for choosing us to maintain your vehicle. Thanks for the kind words. I will pass them on to our Service Team.
Parts and Service Director
Gray Epperson Hyundai
423-303-1333
Verified Customer
Cleveland, TN
2017 Hyundai Sonata
Verified
Sorry
Service Dept. very POOR. Do not purchase car here drive to Chattanooga.
Stacy S., DPSM from Gray Epperson Hyundai responded on 09/09/2018
Thank you for making the time to fill out the survey and sharing your experience. A manager will be reaching out to you shortly.
JB
Jenny B.
Signal Mountain, TN
2011 Hyundai Genesis Co
Verified
Oil Change
Good service
Recommended
BC
Brittany C.
Cleveland, TN
2014 Hyundai Elantra
Verified
Very friendly
Everyone was very nice and very helpful.
Recommended
CS
Connie S.
Calhoun, TN
2012 Hyundai Santa Fe
Verified
The Service department needs improvement. Make customers want to buy Hyundais, not Hondas!
I have been a loyal Gray Epperson customer for six years and have recommended this dealership and the Hyundai brand to numerous people during the past six years. I would like to continue as a Gray Epperson customer, but have been very disappointed in the decline in the service department. I no longer recommennd this dealership, but would really like to see that change.
Stacy S., DPSM from Gray Epperson Hyundai responded on 08/21/2018
Thank you for making the time to fill out the survey.
We apologize for any inconvenience. Our manager will reach out to you shortly.
LS
Leslie S.
Delano, TN
2018 Hyundai Santa Fe S
Verified
Very nice and professional
Very nice and professional
Recommended
BD
Brian D.
Murphy, NC
2007 Hyundai Santa Fe
Verified
They went above and beyond
THey fixed a recall that had already been done on my car and they didn’t have too
Recommended
DJ
Danielle J.
Chattanooga, TN
2018 Hyundai Elantra
Verified
Great service each time
Fast, efficient, and great customer service
Recommended
TR
Thomas R.
Benton, TN
2018 Hyundai Elantra
Verified
Friendly staff
Every time I visit the dealership, the staff are very kind and friendly. They seem very eager to please their customers. I recommend buying a car from them
Recommended
Verified Customer
Cleveland, TN
2018 Hyundai Sonata
Verified
Average
Everything was fine expect for the greasy handprints left all over the car.
Recommended
Stacy S., DPSM from Gray Epperson Hyundai responded on 08/10/2018
Thank you for making the time to fill out the survey. We apologize for handprints and I manager will reach out to you to resolve concern.
JS
Jason S.
Dalton, GA
2018 Hyundai Elantra
Verified
1st service
Everyone was polite and professional. The service was completed quickly.
Recommended
Verified Customer
Rossville, GA
2018 Hyundai Santa Fe S
Verified
Great service
I drive 30 miles out of my way to avoid the hyundai store closest to me. Customer service and appreciation goes along way! Something other dealerships are lacking nowadays.
Recommended
KB
Kelvin B.
Oldfort, TN
2017 Hyundai Veloster
Verified
Fast service
The people are friendly and get the job completed quickly. I have bought 3 cars from here and the service has always been outstanding!
Recommended
CW
Charles W.
Cleveland, TN
2005 Hyundai Elantra
Verified
superb
superb
Recommended