Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1720 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.5263147/5Overall Rating 2.5263147/5rating 2.5263147rating 2.5263147rating 2.5263147
96% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


RG
Robert G.
Cleveland, OH
2016 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Awesome people!! Great Service!!
Awesome people!! Great Service!!
DUSTIN M B. from Great Lakes Hyundai responded on 06/20/2018

Robert,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.


Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com


AW
Amy W.
Tallmadge, OH
2018 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
Overall happy
Was in and out in about an hour
DUSTIN M B. from Great Lakes Hyundai responded on 06/19/2018

Amy,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.


Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com


KK
Kevin K.
Twinsburg, OH
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
People are helpful and knowledgeable
Products and service are top notch! I have a genesis and a santa fe at home and both are great!! TJ was great to work with and even helped me return
my trade in...
DUSTIN M B. from Great Lakes Hyundai responded on 06/19/2018

Kevin,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.


Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com


Anonymous avatar
Verified Customer
Hudson, OH
2016 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2018 Category: Service
Lane Departure Warning Issue
Attention to customer, friendly and clean facility.
DUSTIN M B. from Great Lakes Hyundai responded on 06/19/2018

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.


Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com


SC
Steven C.
Twinsburg, OH
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Excellent, same-day fix
I was beyond impressed with the Service team on my most recent visit. I called the office in the morning for a noise I was hearing coming from the front of the car. They told me I could bring it in that same day and they'd be able to look at it. Two hours after dropping my car off, I got a call saying it was fixed and ready to pick up.
They diagnosed the issue and fixed it within the time frame I needed. Excellent service and friendly staff!
DUSTIN M B. from Great Lakes Hyundai responded on 06/17/2018

Steven,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.


Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com


JR
James R.
Solon, OH
2013 Hyundai Santa Fe S
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/17/2018 Category: Service
I’m thinking about changing dealers.
Mechanics need o pay attention to details of car more. Counter guys are good.
DUSTIN M B. from Great Lakes Hyundai responded on 06/20/2018

James,
We strive to make every service experience as enjoyable as possible and it appears by this review that we have failed in doing so.
We apologize for any and all inconvenience the last visit have caused and will reach out to follow up with you in regards to this posted review as soon as I am back in the office. 

Sincerely,

Ryan Hancock
Asst. Service Manager
Great Lakes Hyundai 


MD
Manuel D.
Cuyahoga Falls, OH
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Curtious!
Always respectful curtious and up front about your car. Friendly staff and a very clean atmosphere.
DUSTIN M B. from Great Lakes Hyundai responded on 06/17/2018

Manuel,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com


Anonymous avatar
Verified Customer
Aurora, OH
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
service
Everyone in the service dept is courteous and friendly. I have always been treated with respect. One negative comment is that the day following my service appointment and paying the bill I received a coupon card in the mail that would have resulted in costing me half of what I was charged
RYAN D H. from Great Lakes Hyundai responded on 06/17/2018

Dear valued customer,

Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

Anonymous avatar
Verified Customer
Streetsboro, OH
2006 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Smooth transaction
Great expesso coffee while waiting for excellently delivered services, keep it up!
RYAN D H. from Great Lakes Hyundai responded on 06/15/2018

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

CK
Cathy K.
Ravenna, OH
2012 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Oil change and tire rotation...
Was done very very promptly, courteously..
RYAN D H. from Great Lakes Hyundai responded on 06/15/2018

Cathy,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

DW
Danielle W.
Gates Mills, OH
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Friendly Service
I like coming to this dealership. We've purchased four vehicles from them and we've always had a good experience.
RYAN D H. from Great Lakes Hyundai responded on 06/15/2018

Danielle,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

Anonymous avatar
Verified Customer
Garrettsville, OH
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Quick Service
Usually can get an appointment close to the time I want to schedule it. Quick Service.
RYAN D H. from Great Lakes Hyundai responded on 06/15/2018

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

HM
Harold M.
Akron, OH
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Great Service
Timely and consistently great service. Thank you to my salesman Woody! He's reliable in assistance beyond purchase!
RYAN D H. from Great Lakes Hyundai responded on 06/15/2018

Harold,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

RP
Richard P.
Northfield, OH
2018 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Oil Change / Surface Protect Repplication
Oil change, tire rotation done in timely manner. Apparent lack of communication because materials needed to make the appointment whole were not available.
RYAN D H. from Great Lakes Hyundai responded on 06/14/2018

Richard,
Please accept my sincere apology for the treatment you received during your last service visit. By the comments on your recent review it is without question we failed to provide the up most care for you and your vehicle during this visit. 

 
It is out of character for our service department to provide this type of service to any of our customer at anytime and I would like to make this right in the future. I will use this feedback to remind our service personal that customers time is valuable and we need to be more proficient. 

We would like the opportunity to earn your business back in the future and I ask you to consider us for service of your vehicle in the future. Again, I apologize for this recent visit and look forward to seeing you again here at Great Lakes. 

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

LE
Laura E.
Macedonia, OH
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Work was done in a timely manner.
I was in and our in an hour!
RYAN D H. from Great Lakes Hyundai responded on 06/13/2018

Laura,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

RL
Ricky L.
Bedford, OH
2009 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
FAST OIL CHANGE
Service is very easy at this facility.
RYAN D H. from Great Lakes Hyundai responded on 06/12/2018

Ricky,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

Anonymous avatar
Verified Customer
Macedonia, OH
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Friendly and courteous service and people
The service department people were very helpful in correcting my problem and the quote was exact as I was told.
RYAN D H. from Great Lakes Hyundai responded on 06/12/2018

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

JC
James C.
Twinsburg, OH
2015 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Copuons
Being a senior citizen discount coupons are helpful. It seems every time I just have a oil change and tire rotation and pay full price, a discount coupon comes in my mail within days. Coincidence.
RYAN D H. from Great Lakes Hyundai responded on 06/11/2018

James,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

CE
Charles E.
Ravenna, OH
2018 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2018 Category: Service
The car is great but the service department likes to add things to my service I didn’t ask for.
They do a really great job and are fairly quick but have noticed little things added on that I did not ask for when I get service done such as a tire rotation which is a $15 charge.
RYAN D H. from Great Lakes Hyundai responded on 06/11/2018

Charles,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

PS
Patricia S.
Twinsburg, OH
2015 Hyundai Genesis Co
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
FRIENDLY AND CARING
I APPRECIATE GREAT LAKES BECAUSE THEY CARE ABOUT ME AND MY CAR. ALSO, THEY ARE VERY FLEXIBLE WHEN I NEED SERVICE.
RYAN D H. from Great Lakes Hyundai responded on 06/11/2018

Patricia,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com