Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

2049 Reviews

ReScore Reviews™ (23)

ReScore
Overall Rating 3.7826104/5Overall Rating 3.7826104/5Overall Rating 3.7826104/5rating 3.7826104rating 3.7826104
Original
Overall Rating 2.4347826/5Overall Rating 2.4347826/5rating 2.4347826rating 2.4347826rating 2.4347826
96% Would Recommend
100% Business Response
Latest Review 4 minutes ago

Reviews


LW
Lamar W.
Northfield, OH
2011 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Fast friendly service
Had great service took care of all my needs

PS
Patricia S.
Twinsburg, OH
2015 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
TRUSTED!
I HAVE BEEN DEALING WITH GREAT LAKES FOR ALMOST 3 YEARS NOW AND I TRUST THEM COMPLETELY WITH THE SERVICE OF MY CAR. ALSO, THEY ARE FRIENDLY AND RESPECTFUL. I REALLY FEEL THEY CARE ABOUT MY CAR AND ME.

LC
Lance C.
Copley, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Friendly sales and service staff, very professional
I had an outstanding experience, but my only concern was the waiting area was extremely cold. I'm not sure if there was a problem with the HVAC that particular morning, or with the size of the large showroom, the heat hadn't had a chance to warm up the place since my appointment was at 8:00 AM

RS
Richard S.
Chagrin Falls, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/15/2019 Category: Service
Oil Change Price Too High
Everything went as expected.. was a bit shocked at a $60 oil change/tire rotation on a 4 or 5 quart vehicle.
RYAN D H. from Great Lakes Hyundai responded on 01/15/2019

Richard,
We strive to make every service experience as enjoyable as possible and it appears by this review that we have failed in doing so.  I apologize for any and all inconvenience the last visit have caused and will reach out to follow up with you in regards to this posted review.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

DG
Douglas G.
Twinsburg, OH
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Great Service
Very happy customer
RYAN D H. from Great Lakes Hyundai responded on 01/14/2019

Doug,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

TK
Tammy K.
Cleveland, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
The people
The service department is nice.
RYAN D H. from Great Lakes Hyundai responded on 01/14/2019

Tammy,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

CB
Crystal B.
North Royalton, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Great Service
Great Service
RYAN D H. from Great Lakes Hyundai responded on 01/14/2019

Crystal,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

JF
Jelena F.
Eastlake, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Quick and Professional Service
Friendly staff, professional and quick service.
RYAN D H. from Great Lakes Hyundai responded on 01/14/2019

Jelena,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

MS
Michael S.
Stow, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2019 Category: Service
n/a
only concern was approx 75 minutes for check in and oil change with an appointment; expected 45 - 60.
RYAN D H. from Great Lakes Hyundai responded on 01/11/2019

Michael,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

BJ
Betty J.
Kent, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Friendly competent service.
Good job.
RYAN D H. from Great Lakes Hyundai responded on 01/10/2019

Betty,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

JR
James R.
Brecksville, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Campaign Service
I brought my Sonata in for a Campaign Service repair and an oil change. The Service Rep identified another service update for my vehicle and added it to the requested service. The repairs were done quickly and they washed my car for me. Could not be happier with the service that they provided. I would recommend them for all service repairs.
RYAN D H. from Great Lakes Hyundai responded on 01/09/2019

James,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

SS
Stephen S.
Ravenna, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Good Service
Friendly, good service
RYAN D H. from Great Lakes Hyundai responded on 01/09/2019

Stephen,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

Verified Customer
Streetsboro, OH
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
None
None
RYAN D H. from Great Lakes Hyundai responded on 01/09/2019

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

Verified Customer
Hudson, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
GLH Service Top Notch
Been comming to Great Lakes For 15 years. Never disappointed. Always professional, courteous and efficient. Will return next time.
RYAN D H. from Great Lakes Hyundai responded on 01/08/2019

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

Verified Customer
Salem, OH
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Top service dept
Helpful & pleasant service department.
RYAN D H. from Great Lakes Hyundai responded on 01/08/2019

Dear valued customer ,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

CL
Christi L.
Garrettsville, OH
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Consistency
Offered discounts
RYAN D H. from Great Lakes Hyundai responded on 01/08/2019

Christi,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

DM
Debbie M.
Aurora, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Excellent service
They went above and beyond to handle my service issue
RYAN D H. from Great Lakes Hyundai responded on 01/08/2019

Debbie,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

FH
Felix H.
Hudson, OH
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019 Category: Service
Stands behind the product 100%
Ordered and corrected broken pillar vent (not covered under warranty) in my Santa Fee at no cost to the customer.
RYAN D H. from Great Lakes Hyundai responded on 01/07/2019

Felix,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

CS
Christopher S.
Solon, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
15k Maintenance
Everything was done quickly and thoroughly. Tech found a screw embedded in one of my tires that was causing a very slow leak. Had to replace the tire because of where the screw was located.
RYAN D H. from Great Lakes Hyundai responded on 01/07/2019

Christopher,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

Verified Customer
Kent, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Work gets done correctly
I know I can count on the work being done on my car to be correct. I bring my husband's and son's cars here for routine maintenance, and they aren't Hyundais.
RYAN D H. from Great Lakes Hyundai responded on 01/05/2019

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com