Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,678 Reviews)

ReScore Reviews™ (39)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
96% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


DG
Dianna G.
Aurora, OH
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2020 Category: Service
Full Service Dealership
Clean, go above and beyond when you have an emergency issue (low tire pressure indicator). A full service dealership.

MB
Marvin B.
Streetsboro, OH
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2020 Category: Service
The employees
Awesome

Verified Customer
Macedonia, OH
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020 Category: Service
Excellent Service
Jake is service is awesome! He explains everything and listens to what my concerns are..I have an older Hyundia Sonata that the kids drive and she has been the best car I have owned!! and yes I still take the older car to the dealer for service and that is why the car is going! They are the best!
RYAN D H. from Great Lakes Hyundai responded on 10/23/2020

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

RM
Roberta M.
Twinsburg, OH
2010 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020 Category: Service
Thanks for your service.
Easy to schedule appointments, friendly and knowledgeable employees, I feel confident service I receive is top notch.
RYAN D H. from Great Lakes Hyundai responded on 10/22/2020

Roberta,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

RG
Robyn G.
Twinsburg, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020 Category: Service
Customer review
Love my salesman....TJ
RYAN D H. from Great Lakes Hyundai responded on 10/22/2020

Robyn,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

Verified Customer
Streetsboro, OH
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020 Category: Service
Great service
Great service and employees!
RYAN D H. from Great Lakes Hyundai responded on 10/21/2020

Aimee,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

RB
RJ B.
Stow, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020
Excellent Sales Department
I had my best car buying experience ever at Great Lakes Hyundai. The whole process was very smooth. There was none of the usual car buying back and forth. My salesmen, David Lumpkin, worked with me to get the deal I needed. I would highly recommend David and Great Lakes Hyundai.
RYAN D H. from Great Lakes Hyundai responded on 10/21/2020

Rj,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

Verified Customer
Kent, OH
2013 Hyundai Elantra Coupe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020 Category: Service
Great Lakes Great Service
Thanks for always doing great work.
RYAN D H. from Great Lakes Hyundai responded on 10/20/2020

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

CE
Carlos E.
Streetsboro, OH
2019 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/14/2020 Category: Service
Fast and clear
First time I scheduled service for my car and was really good.
RYAN D H. from Great Lakes Hyundai responded on 10/15/2020

Carlos,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

SN
Samuel N.
Mantua, OH
2016 Hyundai Azera
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020 Category: Service
service and maint plan
I have never had bad service. On other hand. When I bought maintenance plan. I was told there were 5000 items covered. No one can tell me what those are. Always paying something. This is not service. It is huyundai
RYAN D H. from Great Lakes Hyundai responded on 10/15/2020

Samuel,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

FS
Frank S.
Bedford, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020 Category: Service
Good service
No one does it better
RYAN D H. from Great Lakes Hyundai responded on 10/13/2020

Frank,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

Verified Customer
Medina, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020 Category: Service
Excellent service and repair
Courteous and polite personnel. Prompt repair and service. Loaner car provided when requested.
Great guys, great work.
RYAN D H. from Great Lakes Hyundai responded on 10/13/2020

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

JM
James M.
Hudson, OH
2019 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/10/2020 Category: Service
Ryan in service Kevin in sales awesome to work with
Wonderful customer service great cars!
RYAN D H. from Great Lakes Hyundai responded on 10/12/2020

James,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

Verified Customer
Parma, OH
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2020 Category: Service
UNEXPECTED TOTAL
I understand that NOT keeping Inventory on hand helps you the dealer & Hyundai as a company with profits. But on the other hand I kills the patrons pocket book. It would have been very beneficial to us for Hyundai Dealer to have access that day for comparable parts for my vehicle instead of actual Hyundai parts. These unexpected prices keep it from being EXCEPTIONAL !!! Rich B.
RYAN D H. from Great Lakes Hyundai responded on 10/05/2020

Dear Valued Customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

DU
Donald U.
Aurora, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2020 Category: Service
Service
Very fast service.
RYAN D H. from Great Lakes Hyundai responded on 09/28/2020

Donald,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com