Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

1968 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 3.8499985/5Overall Rating 3.8499985/5Overall Rating 3.8499985/5rating 3.8499985rating 3.8499985
Original
Overall Rating 2.450004/5Overall Rating 2.450004/5rating 2.450004rating 2.450004rating 2.450004
96% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


CT
Candace T.
Mantua, OH
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
I trust them.
I have been to other Hyundai dealers and I felt all they wanted was my money. Here I feel they really care for their customers like me.

DW
David W.
Akron, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Great Service
I've been coming here for years to service my Sonata and Elantra. I drive here from Akron, choosing this dealership over several others that are closer to me. That should tell you something.
RYAN D H. from Great Lakes Hyundai responded on 11/14/2018

David,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

CW
Chong W.
Wadsworth, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Fast, dependable service
In & out fast. Got done quicker than expected. Routine maintenence.
RYAN D H. from Great Lakes Hyundai responded on 11/14/2018

Chong,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

RZ
Richard Z.
Macedonia, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
honesty
Fast friendly, and honest service on my 5th hyundai from great lakes
RYAN D H. from Great Lakes Hyundai responded on 11/13/2018

Richard,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

TS
Thomas S.
Hudson, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/12/2018 Category: Service
Never again
Brought my vehicle in for avrecall issue. When I got it back the seat heaters no longer work.
RYAN D H. from Great Lakes Hyundai responded on 11/13/2018

Thomas,
We strive to make every service experience as enjoyable as possible and it appears by this review that we have failed in doing so.  I apologize for any and all inconvenience the last visit have caused and will reach out to follow up with you in regards to this posted review. 

Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

ML
Mike L.
Twinsburg, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great
Had no problem with coming to hyundai to get my car worked on, the team was very thorough! I will only be doing business with great lakes in the future
RYAN D H. from Great Lakes Hyundai responded on 11/12/2018

Mike,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

Verified Customer
Streetsboro, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Service work done on new vehicle
We've owned six (6) Hyundai's, and this is the first one that has had an exhaust issue.

The service department fixed the issue, as it was under warranty.
RYAN D H. from Great Lakes Hyundai responded on 11/12/2018

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

CH
Connie H.
Ravenna, OH
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Excellent service
Lucas was easy deal with and answered all my questions.
RYAN D H. from Great Lakes Hyundai responded on 11/12/2018

Connie,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

CM
Carol M.
Streetsboro, OH
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Great Customer Service
Customer service is excellent. The technicians are always friendly and helpful. I have been using Great Lakes Service Dept. since they opened their doors and have never had a bad experience. Have recommended them to family and friends who have all been satisfied also.
RYAN D H. from Great Lakes Hyundai responded on 11/12/2018

Carol,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

PP
Peggy P.
Mantua, OH
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
ALWAYS a pleasure when dealing with Great Lakes Hyundai
From making the appointment to quick service - it's all great at Great Lake Hyundai. Why go anywhere else?
RYAN D H. from Great Lakes Hyundai responded on 11/12/2018

Peggy,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

EM
Eileen M.
Akron, OH
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
personnel
The service staff was friendly, professional and considerate of my time. The waiting area was very clean and welcoming.
RYAN D H. from Great Lakes Hyundai responded on 11/12/2018

Eileen,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

MC
Matthew C.
Streetsboro, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Excellent service
Very clean and hospitable facility, friendly and communicative technicians who explain what is needed and what can wait. I know the dealership is not the first location for most car maintenance/repair, but at Great Lakes, they are experienced mechanics with reasonable prices.
RYAN D H. from Great Lakes Hyundai responded on 11/09/2018

Matthew,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

 
Sincerely,
Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com


Verified Customer
Streetsboro, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
1st oil change
Great/fast service from start to finish
RYAN D H. from Great Lakes Hyundai responded on 11/09/2018

Dear valued customer,

Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

 
Sincerely,
Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com


MM
Michael M.
Aurora, OH
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Great 👍 place to get your next car!!!
Salesmen are not pushy. They listen to your desires and go from there.
Service department is very good. Service is great and they are efficient and they are always very nice and they are friendly.
RYAN D H. from Great Lakes Hyundai responded on 11/09/2018

Michael,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

 
Sincerely,
Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com


DH
Darryl H.
Cleveland, OH
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Service
Caring employees, timely excellent service
RYAN D H. from Great Lakes Hyundai responded on 11/09/2018

Darryl,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

 Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com


JT
James T.
Aurora, OH
2015 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2018 Category: Service
Service people are friendly f
Service counter folks are friendly
RYAN D H. from Great Lakes Hyundai responded on 11/09/2018

James,

Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

 
Sincerely,
Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com


MH
Marc H.
Solon, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Recall Service for my 2011 Sonata
Where I am frustrated about all the recalls this car has had over the years... Great Lakes Hyundai is outstanding with service. Always kind, upfront and honest. They aren't pushing you for unnecessary repairs. Great job.
RYAN D H. from Great Lakes Hyundai responded on 11/08/2018

Marc,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

KS
Karl S.
Cleveland, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/07/2018 Category: Service
Nothing anymore
For ridiculously long freaking survey
RYAN D H. from Great Lakes Hyundai responded on 11/12/2018

Karl,
We strive to make every service experience as enjoyable as possible and it appears by this review that we have failed in doing so.  I apologize for any and all inconvenience the last visit have caused and will reach out to follow up with you in regards to this posted review. 

Jake Wyatt
Assistant Service Manager
Great Lakes Hyundai
330-422-1212

FH
Frederick H.
Newton Falls, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Service for 2018 Elantra
Everything went well
RYAN D H. from Great Lakes Hyundai responded on 11/07/2018

Frederick,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

Verified Customer
Streetsboro, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Car repair
It was a good experience
RYAN D H. from Great Lakes Hyundai responded on 11/07/2018

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com