Great Lakes Hyundai

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330-422-1212
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Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1881 Reviews

5 star
81%
4 star
12%
3 star
3%
2 star
1%
1 star
1%

ReScore Reviews™ (20)

ReScore
Overall Rating 3.8499985/5Overall Rating 3.8499985/5Overall Rating 3.8499985/5rating 3.8499985rating 3.8499985
Original
Overall Rating 2.450004/5Overall Rating 2.450004/5rating 2.450004rating 2.450004rating 2.450004
96% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews

DH
Darryl H.
Cleveland, OH
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
DH
Great Service!
Recommended
Verified Customer
Copley, OH
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Efficient
Great service and got the job done!
Recommended
Verified Customer
Dover, OH
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Fast & Friendly
Fast, friendly service. Very comfortable waiting area.
Recommended
RYAN D H. from Great Lakes Hyundai responded on 09/19/2018

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
CL
Christi L.
Garrettsville, OH
2015 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Efficiency
The parts and service department worked efficiently together to expedite my order and vehicle service.
Recommended
RYAN D H. from Great Lakes Hyundai responded on 09/18/2018

Christi,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
WH
William H.
Aurora, OH
2010 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
Easy Dealership
Easy to buy and do maintenance, not something you can say about many dealerships. Highly recommend
Recommended
RYAN D H. from Great Lakes Hyundai responded on 09/17/2018

William,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
LB
Lori B.
Stow, OH
2016 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
Great service at Great Lakes Hyundai
Service is very prompt and customer service tends to your needs in a friendly and courteous way.
Recommended
RYAN D H. from Great Lakes Hyundai responded on 09/17/2018

Lori,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
Verified Customer
Northfield, OH
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Service
Excellent service
Recommended
RYAN D H. from Great Lakes Hyundai responded on 09/17/2018

Dear valued customer,

Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
Verified Customer
Cleveland, OH
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Service
Service was excellent and done in timely manner.
Recommended
DUSTIN M B. from Great Lakes Hyundai responded on 09/14/2018

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

 Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

Verified Customer
Streetsboro, OH
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Great Customer Service
Great customer service from the Great Lakes Hyundai service team and prompt service
Recommended
DUSTIN M B. from Great Lakes Hyundai responded on 09/13/2018

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

 Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

MR
Mary R.
Chagrin Falls, OH
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Efficient
The gentleman who took care of me (can't remember name- senior moment!) was great! Extremely personable and attentive!
Recommended
DUSTIN M B. from Great Lakes Hyundai responded on 09/13/2018

Mary,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

 Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

JK
Jeremy K.
Garrettsville, OH
2010 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Awesome
Great service and people! Took a while due to computer malfunctions but I was in no hurry and everyone did their best to accommodate me!
Recommended
DUSTIN M B. from Great Lakes Hyundai responded on 09/12/2018

Jeremy,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

 Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

CS
Christopher S.
Streetsboro, OH
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
The people
The people were great, the time was minimal and the job gets done right. Thanks
Recommended
DUSTIN M B. from Great Lakes Hyundai responded on 09/12/2018

Christopher,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

 Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

KP
Kim P.
Rootstown, OH
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Great service
I had a recall notice. The service was quick and completed in a timely manner. The car was also washed.
Nice people at the service desk as well.
Recommended
DUSTIN M B. from Great Lakes Hyundai responded on 09/12/2018

Kim,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

 Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

SN
Samuel N.
Mantua, OH
2016 Hyundai Azera
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2018 Category: Service
all personel very professional
nothing else to say. Disappointed with car. GL didn't put oil change sticker on window for reminder
Recommended
DUSTIN M B. from Great Lakes Hyundai responded on 09/12/2018

Samuel,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

 Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

PV
Priscilla V.
Ravenna, OH
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
P Valenti
Professional, courteous, and timely.
Recommended
DUSTIN M B. from Great Lakes Hyundai responded on 09/10/2018

Priscilla,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

 Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

Verified Customer
Kent, OH
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Service
It was an average experience
Recommended
DUSTIN M B. from Great Lakes Hyundai responded on 09/10/2018

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

 Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

SS
Stephanie S.
Chagrin Falls, OH
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018 Category: Service
Great Job!
GL Hyundai has always done a great job of getting me in and out within a reasonable amount of time when it comes to service. They do a nice job and always leave my car cleaner than when I bring it in. They are prompt and courteous.
Recommended
DUSTIN M B. from Great Lakes Hyundai responded on 09/10/2018

Stephanie,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

 Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

RC
Ronnie C.
Akron, OH
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/09/2018 Category: Service
Service
Ryan is great
Recommended
DUSTIN M B. from Great Lakes Hyundai responded on 09/10/2018

Ronnie,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

 Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

VC
Valerie C.
Garrettsville, OH
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Above and beyond
This dealership is the VERY BEST. I never have any issues with them. They are courteous, accommodating, clean and reasonable. They always listen and never discount anything I have to say.
This week I took my car in the day before my scheduled service due to my schedule. It was 93 degrees outside and hotter in the service department. Imagine my surprise when I got a call 2 hours later telling me my car was ALREADY done and could be picked up!! Kyle had a little spare time in his schedule and worked my car in a whole day early when I’m sure he was very very warm! These people are fantastic! Thank you so very much!!
Recommended
DUSTIN M B. from Great Lakes Hyundai responded on 09/10/2018

Valerie,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

 Sincerely,

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

GB
Gary B.
Buckeye, AZ
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2018 Category: Service
not very far.
no more texting after I get my car or at least say if you haven't picked up your car it is ready.
Recommended
RYAN D H. from Great Lakes Hyundai responded on 09/06/2018

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com