Great Lakes Hyundai

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330-422-1212
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Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,718 Reviews)
5 star
83%
4 star
11%
3 star
3%
2 star
1%
1 star
1%

ReScore Reviews™ (47)

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

JW
Joseph W.
Richfield, OH
2006 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2021 Category: Service
As always, friendly and professional service
I have been an extremely satisfied customer since 2006. I receive high-quality service at every visit.
Recommended
RYAN D H. from Great Lakes Hyundai responded on 01/19/2021

Joseph,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.
We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.
Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
Verified Customer
Parma, OH
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2021 Category: Service
Treated with respect
When we stop for service we are treated with Respect, and not talked down to.
Recommended
RYAN D H. from Great Lakes Hyundai responded on 01/06/2021

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.
We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.
Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
MB
Marvin B.
Streetsboro, OH
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021 Category: Service
The SERVICE.
I was in and out.
Recommended
RYAN D H. from Great Lakes Hyundai responded on 01/04/2021

Marvin,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.
We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.
Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
FP
Frances P.
Streetsboro, OH
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020 Category: Service
Customer service
Friendly and great service
Recommended
RYAN D H. from Great Lakes Hyundai responded on 01/04/2021

Frances,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.
We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.
Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
VC
Valerie C.
Garrettsville, OH
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020 Category: Service
Trustworthy, professional, courteous, clean!
I NEVER have issues with this dealership! As an older woman who deals by myself with auto issues they have been a godsend! Always get me in and out, are always professional and courteous! The facility is always clean. They are now doing a fantastic job with their set up for COVID.
Recommended
RYAN D H. from Great Lakes Hyundai responded on 12/30/2020

Valerie,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.
We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.
Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
Verified Customer
Eastlake, OH
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/28/2020 Category: Service
Engine issues
2013 Hyundai Sante fe has had nothing but issues since I bought it, they sold me a lemon. They even ended up relaxing engine and it still continues to have issues
RYAN D H. from Great Lakes Hyundai responded on 12/30/2020

Dear Valued customer,
We have tried to contact you to talk about your recent visit to our dealership. When you are free please give us a call at 330.422.1212 Thank you.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
Verified Customer
Hudson, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2020 Category: Service
Hyundai Auto and Service Review
Service and staff are always friendly and facility is well maintained.
Recommended
RYAN D H. from Great Lakes Hyundai responded on 12/28/2020

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.
We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.
Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
TS
Thomas S.
Stow, OH
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2020 Category: Service
Amazing dealership
Fast and reliable for service
Recommended
RYAN D H. from Great Lakes Hyundai responded on 12/28/2020

Thomas,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.
We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.
Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
PF
Patricia F.
Reminderville, OH
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020 Category: Service
Friendly
Greatly improved service over my previous visit
Recommended
RYAN D H. from Great Lakes Hyundai responded on 12/23/2020

Patricia,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.
We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.
Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
JF
Jelena F.
Eastlake, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020 Category: Service
Great Staff and Service
For a variety of reasons I used to dread going into car dealerships. Great Lakes has changed my attitude. Staff in both the service and sales departments are friendly, fair, and knowledgeable. No high pressure techniques or scare tactics. In other words, what every car dealership should aspire to be.
Recommended
RYAN D H. from Great Lakes Hyundai responded on 12/22/2020

Jelena,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.
We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.
Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
PK
Patty K.
Twinsburg, OH
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020 Category: Service
Service
Quick & efficient
Recommended
RYAN D H. from Great Lakes Hyundai responded on 12/19/2020

Patty,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.
We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.
Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
HW
Hannah W.
Solon, OH
2012 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020 Category: Service
Great service!
All the staff that I interacted with were very nice. Alex in the service department is especially wonderful! He was very helpful in breaking down the issues found with my car and explaining them in easy to understand terms. I was not rushed in my decision and was offered many ways to make the time of service and cost easier for me.
Recommended
RYAN D H. from Great Lakes Hyundai responded on 12/19/2020

Hannah,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.
We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.
Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
PR
Patricia R.
Streetsboro, OH
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020 Category: Service
They make it easy
The staff is very nice and they make it easy to get your vehicle serviced
Recommended
RYAN D H. from Great Lakes Hyundai responded on 12/19/2020

Patricia,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.
We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.
Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
Verified Customer
Hudson, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020 Category: Service
Always reliable and helpful.
Won't go anywhere else. Trusted, reliable, courteous, efficient. Five star operation.
Recommended
RYAN D H. from Great Lakes Hyundai responded on 12/17/2020

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.
We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.
Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
Verified Customer
Streetsboro, OH
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020 Category: Service
They where very efficient.
No comment
Recommended
RYAN D H. from Great Lakes Hyundai responded on 12/15/2020

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.
We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.
Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com