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Green Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(5,028 Reviews)
78
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Score Details

5 stars
78%
4 stars
11%
3 stars
5%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
259
Total ReScores™
4.8
ReScore™ Average
78
Net Promoter Score ®

Business Details

About

At Green Hyundai, "it's not about cars, it's about people."
Green Hyundai is located in Springfield, IL, and our service center is staffed with expert technicians who are ready to help you with all of your vehicle repair and maintenance needs. Drop by today, or call us to schedule your next appointment. We look forward At Green Hyundai, "it's not about cars, it's about people."
Green Hyundai is located in Springfield, IL, and our service center is staffed with expert technicians who are ready to help you with all of your vehicle repair and maintenance needs. Drop by today, or call us to schedule your next appointment. We look forward to seeing you! ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(217) 525-1370
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Central Time (US & Canada)
1200 S. Dirksen Parkway Springfield, IL 62703
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(5,028 Reviews)
Write a Review
Recent Reviews
CV
gravatar
Colby V.
Springfield, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/14/2023
0
Category: Service
Finance dept was deceitful and unprofessional.
I purchased a used 2021 BMW from Green Hyundai, that was still covered by the BMW factory warranty and their extended warranty. I questioned him about it while purchasing my vehicle and he told me that essentially I needed to buy their luxury warranty to cover oil changes because the factory warranty would not. Not being able to confirm or dispute what I was being told so I purchased the warranty. Then BMW contacted me and provided warranty coverage details, I'm covered under 3 separate warranties and they include oil changes. I have attempted to contact the gentleman in finance multiple times, I've called and left messages on his work line, his cell phone, I've texted him and I've even gone out there but I can't get him to provide the information I need to cancel the additional warranty that I purchased through Green. If he didn't know about the details of the BMW warranty, then he should have looked into it rather than lie (or just not know for certain) to up sell me a warranty that was not needed since it runs consecutively with the BMW warranty. I'm curious as to how many other unknowingly customers, that Green is allowing him to make money off of? Is this the type of business Green is choosing to run? Make money at all costs?! I've tried to reconcile this in private, but since it's not getting me anywhere, I was forced to resort to public complaining. Which I'm not fond of but.....money is money and I'm not going to give mine away for nothing. I attempting to get this resolved without publicizing his name.
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